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The Grand Palace Hotel

3.0 star property

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Photo gallery for The Grand Palace Hotel

Deluxe Room
Food court
Food and drink
Reception
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Room service
  • Breakfast included

Explore the area

Map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province
  • Mulungushi Confrence Centre
    ‪18 min walk‬
  • National Assembly of Zambia
    ‪3 min drive‬
  • Parays Game Ranch
    ‪6 min drive‬
  • Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View

  • City view
  • Sleeps 5
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • Sleeps 1
  • 1 Queen Bed

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About this property

The Grand Palace Hotel

Hotel in Lusaka with 3 restaurants and a full-service spa
Along with 3 restaurants, this hotel has a full-service spa and an outdoor pool. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a conference center.
The Grand Palace Hotel offers 75 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 43-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Lusaka hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Saraya Spa and Salon. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at The Grand Palace Hotel, you'll be within walking distance of Pakati Sunday Market. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free English breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, body wraps, or body scrubs at Saraya Spa and Salon
  • Amenities include 8 meeting rooms, a conference center, and laundry facilities
  • Onsite recreation includes a 24-hour gym
  • 12 minutes by foot from Pakati Sunday Market and a 2-minute drive from Kenneth Kaunda International Conference Centre
  • Airport shuttle service available for a fee
The Grand Palace Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. The business-friendly The Grand Palace Hotel also features spa services, coffee/tea in a common area, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Lusaka hotel.

Guests are served free English breakfast daily from 6:30 AM to 10:00 AM.
Indoor restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Mesob EritrianRestaurant - This restaurant specializes in Eritrean cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby cafe and bar - Onsite lobby lounge. Open daily.
Outdoor bar - Onsite bar. Open daily.
Grand Sicilian Pizzeria - This poolside theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free English breakfast available daily 6:30 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Indoor restaurant
  • Mesob EritrianRestaurant
  • Lobby cafe and bar
  • Outdoor bar
  • Grand Sicilian Pizzeria

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 8

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Tile flooring in public areas
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch smart TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
The Grand Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Grand Palace Hotel Hotel
The Grand Palace Hotel Lusaka
The Grand Palace Hotel Hotel Lusaka

The Grand Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 24 reviews
Rating 8 - Good. 9 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mobin

Liked: Cleanliness, staff & service, property conditions & facilities
There was no warm water for bathing
Stayed 2 nights in Oct 2024

10/10 Excellent

Freddy, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
I do not recommend this hotel. My experience was very disappointing. Upon returning to my room late at night, I discovered that the hot water was not working. After waiting over 30 minutes for maintenance to arrive, they confirmed that there was no hot water available in any of the other rooms either. This was incredibly frustrating, especially since I had an early flight to catch at 5 AM and just wanted to take a hot shower before leaving. Service from reception was slow, adding to my frustration, and I had to call multiple times to get someone to even show up to take a look at the shower.
Stayed 1 night in Sep 2024

8/10 Good

Sofia

It is a good money value.
Stayed 1 night in Oct 2023

10/10 Excellent

Sanchita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

10/10 Excellent

Haile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great. The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.

10/10 Excellent

Shari

Stayed 2 nights in Jul 2023

8/10 Good

Laurent

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
some problems
Too close from night club, music every night from Thursday to Sunday. Huge odour problems of the bathroom drain
Stayed 20 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairly new hotel very close to East Park Mall and Great East Road
Stayed 2 nights in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Very good value for money, and extremely close to East Park Mall. I would definitely consider staying here again.
Stayed 1 night in Apr 2023

8/10 Good

Gerrit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable pricing for business travelers, excellent internet, relaxed environment. I thoroughly enjoyed my stay.
Stayed 2 nights in Feb 2023

8/10 Good

NAOTAKE

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Yasuyuki

Stayed 10 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Sascha Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023