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The Hotel Luzern, Autograph Collection

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Luzern, Autograph Collection

Lounge
Junior Suite, 1 King Bed, Corner
Front of property – evening/night
Premium bedding, in-room safe, individually decorated
Children’s activities

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available

Explore the area

Map
Sempacherstrasse 14, Lucerne, LU, 6002
  • Mt. Rigi
    4 min walk
  • The Swiss Path
    5 min walk
  • KKL Lucerne
    6 min walk
  • Emmen Air Base (EML)
    13 min drive

Room options

View all photos for Studio, 2 Single Beds, Park View

Premium bedding, in-room safe, individually decorated

Studio, 2 Single Beds, Park View

  • 24 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Deluxe Studio, 1 King Bed, Park View

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Studio, 1 King Bed, Park View

  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner

  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 2 Single Beds, Park View

Deluxe Studio, 2 Single Beds, Park View

Deluxe Studio, 2 Single Beds, Park View

  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Single Beds, Park View

Junior Suite, 2 Single Beds, Park View

Junior Suite, 2 Single Beds, Park View

  • 32 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Garden View (Garden & Park)

Suite, 1 King Bed, Garden View (Garden & Park)

Suite, 1 King Bed, Garden View (Garden & Park)

  • 36 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Mountain View

Penthouse, 1 King Bed, Mountain View

Penthouse, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, Garden View (Garden & Park)

Premium bedding, in-room safe, individually decorated

Suite, 2 Single Beds, Garden View (Garden & Park)

  • 36 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

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About this property

The Hotel Luzern, Autograph Collection

Luxury hotel in Lucerne with a 24-hour front desk
Along with concierge services, this smoke-free hotel has dry cleaning and a 24-hour front desk. WiFi in public areas is free. Additionally, limo/town car service, tour/ticket assistance, and a porter/bellhop are onsite. Housekeeping is available on request.
The Hotel Luzern, Autograph Collection offers 30 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Hotel Luzern, Autograph Collection, you're just a quick walk from Chapel Bridge. Features include free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Museum Sammlung Rosengart and 6 minutes by foot from Chapel Bridge
  • Pets welcome for a fee (restrictions apply)
As a guest of The Hotel Luzern, Autograph Collection, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The luxury The Hotel Luzern, Autograph Collection also features concierge services, dry cleaning/laundry services, and limo service.

This 5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Off-site parking within 49 ft (CHF 15 per night)
  • Street parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: CHF 35 for adults and CHF 25 for children
  • Room service available

Family friendly

  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Comprehensive recycling policy
  • Double-glazed windows
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Desk
  • Energy-saving switches
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CHF 50.00 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 1.65 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 35 for adults and CHF 25 for children
  • Nearby parking fee: CHF 15 per night (49 ft away)
  • Pet fee: CHF 50.00 per accommodation, per stay
  • Rollaway bed fee: CHF 120.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Lucerne
Hotel Luzern Autograph Collection Lucerne
Hotel Luzern Autograph Collection
Luzern Autograph Collection Lucerne
Luzern Autograph Collection
The Hotel Luzern, Autograph Collection Hotel
The Hotel Luzern, Autograph Collection Lucerne
The Hotel Luzern, Autograph Collection Hotel Lucerne

The Hotel Luzern, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 182 reviews" "
Rating 8 - Good. 53 out of 182 reviews" "
Rating 6 - Okay. 17 out of 182 reviews" "
Rating 4 - Poor. 7 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, room comfort
No hot water
Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Gurkanver

Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.
Stayed 1 night in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent helpful and friendly staff
The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing they are friendly and very helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel different concept.
It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Laramie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary
Great stay in our way back to Zurich. Contemporary hotel.
Stayed 1 night in Nov 2018

8/10 Good

Mei Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station and special design
Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.
Stayed 3 nights in Oct 2018

10/10 Excellent

Paul, Andrews, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area near a park. Service was efficient and friendly.
Stayed 1 night in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Genble, Mumbai

Liked: Cleanliness, staff & service
very special designed but not for comfortable stay with colors.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms! Centrally located, quiet, nice staff, and stylish design.
Stayed 1 night in Sep 2018

10/10 Excellent

Shane, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a few blocks away from the train station overlooking a park.
Stayed 3 nights in Sep 2018

6/10 Okay

David, Vancouver

Liked: Staff & service
Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Swati, Charlotte, nc

Liked: Cleanliness, property conditions & facilities, room comfort
Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.
Stayed 1 night in Aug 2018

4/10 Poor

mehanna, qatar

Liked: Staff & service
Disliked: Room comfort
not as expected
Stayed 3 nights in Aug 2018

10/10 Excellent

Natty, Seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. the hotel is small but cute. The staff was helpful in providing recommendations.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I thought the hotel was too dark, but the staff was super friendly and helpful and the hotel was clean and quiet! Large rooms too.
Stayed 2 nights in Jul 2018