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"Excellent No complaints . Reception staff ,restaurant staff , all gave best service. " More

By best of the best on Tue 18 Mar 2014

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Junior Suite, 2 Single Beds, Park View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Garden View (Garden & Park)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 2 Single Beds, Park View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 2 Single Beds, Park View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Penthouse, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at The Hotel Luzern, Autograph Collection, you're just a quick walk from Chapel Bridge. Features include free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Museum Sammlung Rosengart and 6 minutes on foot from Chapel Bridge
  • Pets welcome for a fee (restrictions apply)

The Hotel Luzern, Autograph Collection ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Hotel Luzern, Autograph Collection

Everyone (10) Couples (6) Friends (1)
5 out of 5

best getaway

Excellent No complaints . Reception staff ,restaurant staff , all gave best service.

Posted by on 18 Mar 2014

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2 out of 5

Posted by on 1 Jan 2024

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4 out of 5

Posted by on 2 Feb 2020

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5 out of 5
einzigartige Architektur ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Posted by on 17 Jun 2019

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4 out of 5
Waren rundum zufrieden. Service war zuvorkommend die Zimmer sauber

Posted by on 25 Mar 2019

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3 out of 5
+ sehr gutes Essen im Bam Bou + Lage (gleich neben Bahnhof) + Buskarte ist im Preis inbegriffen -Spinnennetz an Decke und unsaubere Wände -Komfort des Zimmers war zu bemängeln -Roomservice kam ohne anzuklopfen ins Zimmer (wurden dadurch geweckt) -Lärmpegel im Zimmer (Strasse hörte man sehr gut)

Posted by on 4 Feb 2019

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3 out of 5

Posted by on 4 Feb 2019

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3 out of 5

Posted by on 4 Feb 2019

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3 out of 5

Posted by on 4 Feb 2019

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3 out of 5

Posted by on 4 Feb 2019

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About the The Hotel Luzern, Autograph Collection

Location Sempacherstrasse 14, Lucerne, LU 6002

Property Features

As a guest of The Hotel Luzern, Autograph Collection, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The luxury The Hotel Luzern, Autograph Collection also features concierge services, dry cleaning/laundry services, and limo service. This 5-star Lucerne hotel is smoke free.

  • 30 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Lucerne (QLJ-Lucerne Train Station) (0.7 km / 0.4 mi)

Room Amenities

The Hotel Luzern, Autograph Collection offers 30 air-conditioned accommodations with espresso makers and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bath or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hunting nearby
  • Snowboarding nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.00 per night.

Pet Policy

  • Pets: CHF 50.00 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a deadlock

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a deadlock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • One child stays free
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Comprehensive recycling policy
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 1.65 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 35 for adults and from CHF 25 for children
  • Nearby parking fee: CHF 15 per night (49 ft away)
  • Pet fee: CHF 50.00 per accommodation, per stay
  • Rollaway bed fee: CHF 120.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lucerne
  • Hotel Luzern Autograph Collection Lucerne
  • Hotel Luzern Autograph Collection
  • Luzern Autograph Collection Lucerne
  • Luzern Autograph Collection
  • The Hotel Luzern, Autograph Collection Hotel
  • The Hotel Luzern, Autograph Collection Lucerne
  • The Hotel Luzern, Autograph Collection Hotel Lucerne

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.