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Hotel Le Stelle - self check-in

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Le Stelle - self check-in

Exterior
Standard Single Room
Exterior
Pool
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
3 Hirschenpl., Lucerne, LU, 6004
  • Lucerne Town Hall
    1 min walk
  • Chapel Bridge
    3 min walk
  • Mill Bridge
    3 min walk
  • Emmen Air Base (EML)
    12 min drive

Room options

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 13 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Similar properties

Property amenity

Hotel Luzernerhof

Pet-friendly
Free WiFi
Breakfast available
Bar
4.1 out of 5, Very good, (529)
The price is €266
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Hotel Luzernerhof

About this property

Hotel Le Stelle - self check-in

Hotel with a restaurant, steps from Chapel Bridge
This smoke-free hotel features a restaurant, a front-desk safe, and free WiFi in public areas. Housekeeping is available on request.
Hotel Le Stelle - self check-in offers 10 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Hotel Le Stelle - self check-in's great location gets high marks from our customers. During your stay, you're just a quick walk from Chapel Bridge. You'll find features like free WiFi in public areas and a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front-desk safe
  • Steps from Chapel Bridge and Lucerne Town Hall
There's a restaurant on site. Public spaces have free WiFi.

This 3-star Lucerne hotel is smoke free.

Japanisch und koreanisch - Onsite restaurant.

Languages

English, German, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant

Restaurants on site

  • Japanisch und koreanisch

Conveniences

  • Front-desk safe

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Portable fan

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; your host will greet you
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property does not have a front desk. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and an access code. The host will greet guests on arrival.

Property is also known as

Le Stelle
Le Stelle Self Check In
Hotel Le Stelle self check in
Hotel Le Stelle - self check-in Hotel
Hotel Le Stelle - self check-in Lucerne
Hotel Le Stelle - self check-in Hotel Lucerne

Hotel Le Stelle - self check-in Reviews

Reviews

6.8
Rating 10 - Excellent. 31 out of 161 reviews" "
Rating 8 - Good. 51 out of 161 reviews" "
Rating 6 - Okay. 41 out of 161 reviews" "
Rating 4 - Poor. 20 out of 161 reviews" "
Rating 2 - Terrible. 18 out of 161 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was walkable from the train station, and was in a great location in the center of the old town. Newly remodeled and very clean. We had our elderly parents with us; our only concern was that we had to get them and all our luggage up a full flight of stairs in order to access the elevator. This was a little tricky. Good price, we really enjoyed our stay!
Stayed 2 nights in Aug 2024

4/10 Poor

MARIA DE LA LUZ

Disliked: Amenities
No reception or lobby. Nobody keeps your luggage in a safe room if you need to store it after check-out or before check-in.
Stayed 1 night in Aug 2024

2/10 Terrible

ALBERT

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I are pretty pragmatic travelers who typically only need a clean, comfortable place to stay with minimal frills but practical amenities. The Hotel Le Stelle is probably one of the worst hotels we've stayed at in all our years of traveling. First, the good: we did not have any issues with the electronic self check in (though there's no one to help if any issues arise). The location is superb, right off Hirschenplatz, a couple min walking from the Reuss River, and less than 10 min walking from Lucerne Central Station. The bad: our room was tiny, old, and unkempt. There was no AC, and the tiny table fan could hardly provide any ventilation. Opening the windows only helped at night after things had cooled down, but our room faced other buildings and had almost no natural circulation. The ceiling lights were dim and actually stopped working on our second night. There were hooks in the bedroom but no hooks in the bathroom for hanging things. There was a yellow sink stain in the bathroom, questioning how well they clean here. There were limited and poorly placed electrical outlets, no desk, no stand by the bed, and limited space for our belongings. We had limited options when booking for the price range we were looking for, but it's not like this hotel would be considered economical. Even if it was, it was a terrible stay other than the location. Also, the so-called offered luggage storage in the restaurant downstairs is in plain view, no secure room. Misleading!
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024

8/10 Good

Cayce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. We had issues checking in and the staff was very helpful and polite. There isn’t AC so it was hot, but they did provide a fan! The only complaint is housekeeping would knock on your door starting at 8am.
Stayed 2 nights in Aug 2024

8/10 Good

Hayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms but automated check-in failed
The rooms were quite nice, especially for the quite reasonable price. The rooms were very clean with a nice, modern bathroom. Centrally located in the old city was a big plus. Of course, like almost all hotel rooms in the old city, there is no air conditioning. Even so it wasn't uncomfortable to sleep on a hot July night The only reason I'm not giving it 5 stars is the automated self check-in completely failed to work. The manager of the Japanese restaurant downstairs handled everything. She was very nice about it, but if we'd arrived when the restaurant was closed, i don't know what we'd have done.
Stayed 1 night in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jul 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Great place. Really enjoyed my stay.
Stayed 2 nights in Jul 2024

2/10 Terrible

Nigel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a very bad smell of sewage. We booked for 5 nights but had to leave after 2. Hotel refusing to refund the 3 nights. Hotel should not be allowed to operate with unhealthy facilities. Recommended banning this hotel
Stayed 5 nights in Jul 2024

10/10 Excellent

Maicy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room can be more neat looking if it was updraded with new curtains and painted. Great locatiin and the sheets were very clean. I saw the hotel maid cleaning in the morning and may i add the sheets were folded so nice and crisp!
Stayed 1 night in Jul 2024

6/10 Okay

Molly

Travelled with partner
Disliked: Staff & service, amenities
The location is perfect. The room is small but it was clean. The issue is the building is very old and the owners have not taken steps to update it in any way. The walls are thin, there’s no AC, wear and tear in the bathroom, dings and marks on the wall. Again, things felt sanitary in the room and someone came by daily to clean, but it is an old building that lacks in creature comfort. That said, the location can’t be beat. Check in is via an automated machine, Expedia has the listing wrong, you will not receive an email prior to arriving.
Stayed 4 nights in Jul 2024

6/10 Okay

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor not clean. TV did not work. No hotel staff on site. Was given the phone number of the owner but he did not answer messages. Eventually on the last day someone from the Japanese restaurant below got the TV to work for a few minutes, after which it stopped working again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self check in easy. Location great off square but can be noisy late at night and early in morning. Rooms little run down - fine if you want a cheap and easy hotel.
Stayed 1 night in Jul 2024

2/10 Terrible

Rae-Lynn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place! We checked in and immediately walking into the room the smell was disgusting! There was previous guests hair in the linens, face clothes and mold in the shower. The walls and floors are very thin so when other guests wake up you are up too. The room we thought we were getting was not in the pictures. Very very small, zero view. The bed was like sleeping on the floor, very hard with zero cushion. Definitely not worth the value whatsoever
Stayed 1 night in Jun 2024

4/10 Poor

Wing Yin

Travelled with partner
Disliked: Property conditions & facilities
It is in a very convenient location but the room is old and small and a bit dirty
Stayed 1 night in Jun 2024

6/10 Okay

Hendrik

Travelled with partner
The room had a horrible sewage smell from the drain in the bathroom
Stayed 2 nights in Jun 2024

6/10 Okay

Sarah

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
smell
Stayed 1 night in Jun 2024

10/10 Excellent

Mark Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and easy check-in. Some may still find it hard if you are not tech savvy.
Stayed 1 night in May 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The self check-in was unique, but it was very easy to use. The room was a bit small but nice. Overall a great stay and friendly service.
Stayed 2 nights in Jun 2024

6/10 Okay

Philippa

Travelled with group
Liked: Cleanliness
Basic but all you need in a great location! Self check in description on booking sounded complicated, but straight forward once you saw the machine.
Stayed 2 nights in May 2024

8/10 Good

Michael

Travelled with partner
Disliked: Property conditions & facilities
First of all, if you need a concierge and room service, this isn’t the place for you. Self check in and rather spartan. One must hump their baggage up one flight to reach the elevator. That being said, the location is to die for. On Hirschenplatz Place, one square opens up to another and shopping corridors radiate in practicallly every direction. A bakery and coffee shop is steps away, and a number of dining options emerge as you explore. One of the old town’s covered bridges is just three (I’ll call them blocks) away. Everything is close by in the old town. There was some trouble for us and other guests checking in, but the gentlemen who runs the oriental restaurant lent his assistance. You can also check your bags at the restaurant if you arrive early. Room service freshens your accommodations daily.
Stayed 5 nights in May 2024

6/10 Okay

Carolyn

Very small room and shower had mold around the bottom
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024