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Hotel Royal Luzern

3.0 star property

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Photo gallery for Hotel Royal Luzern

Deluxe Double Room
Front of property
Lobby
Exterior
Hypo-allergenic bedding, desk, laptop workspace, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Free WiFi
  • Business services

Explore the area

Map
22 Rigistrasse, Lucerne, LU, 6006
  • Swiss Transportation Museum
    ‪17 min walk‬
  • Chapel Bridge
    ‪19 min walk‬
  • KKL Lucerne
    ‪20 min walk‬
  • Zürich (ZRH)
    ‪61 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Twin Beds

Superior Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, laptop workspace, free WiFi

Double Room

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Royal Luzern

Hotel with a bar, near Swiss Transportation Museum
A bar/lounge, a snack bar/deli, and a front-desk safe are available at this hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance and a banquet hall.
Hotel Royal Luzern offers 40 accommodations with complimentary bottled water and hair dryers. Televisions come with digital channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access.

Our customers tell us they can't get enough of the helpful staff at Hotel Royal Luzern. During your stay, you're just a quick walk from Lake Side Promenade. You'll find features like free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include a front-desk safe, meeting rooms, and a multilingual staff
  • Just a 2-minute drive from Swiss Transportation Museum and a few minutes from Chapel Bridge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and a front-desk safe are also featured at Hotel Royal Luzern.

Smoking is allowed in designated areas at this 3-star Lucerne hotel.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: CHF 25 for adults and CHF 12.50 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-cm TV with digital channels

Food and drink

  • Free bottled water

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from March 20 2025 to March 24 2025 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: CHF 30 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CHF 25 for adults and CHF 12.50 for children
  • Pet fee: CHF 30 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Royal Luzern Hotel
Hotel Royal Luzern Lucerne
Hotel Royal Luzern Hotel Lucerne

Hotel Royal Luzern Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 86 reviews
Rating 8 - Good. 22 out of 86 reviews
Rating 6 - Okay. 5 out of 86 reviews
Rating 4 - Poor. 7 out of 86 reviews
Rating 2 - Terrible. 4 out of 86 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the city, lake, and snow-covered mountains was so breathtakingly beautiful, we found it hard to leave the window (with balcony!) in our room. When we did, we used the hotel's complimentary bus ticket to explore the town--one of the most lovely and special we have experienced in Europe. And the hotel staff was warm and responsive in every way. This hotel is a gem!
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Oct 2024

8/10 Good

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a night or two and walk to the main city is very easy Overall great experience with check in desk and check out
Stayed 2 nights in Oct 2024

6/10 Okay

Steliana

Travelled with family
Liked: Cleanliness
Bathrooms are beyond small. Breakfast overpriced should really be included in room price . Very basic amenities. No coffee maker in room . The view is gorgeous
Stayed 1 night in Sep 2024

8/10 Good

Unja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with beautiful views. The only drawback is that sounds carry through the ductwork/walls so don’t expect to have private conversations :-P
Stayed 2 nights in Sep 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was very good, clean and adequate space with a wonderful view. Location was good though required walking up hill to access if no car. The walk from the city is very doable and pleasant on the tree lined path. Transportation voucher a big plus. The breakfast was not good. Very poor selections. No tea or coffee in the morning offered except if you got the breakfast buffet. Charge for a coffee machine in the room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a beautiful view!
Stayed 1 night in Sep 2024

8/10 Good

Mimi

Staff was excellent at reception. Site was deceiving
Stayed 1 night in Sep 2024

6/10 Okay

Jordyn

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall we had a fine stay here. There are few things to note before booking that we wish we knew. Firstly the property is up a hill and about 7 min walk from the bus stop. In the heat it’s not the easiest walk (especially with luggage). The property is quite old, there is no air conditioning, and it seems no updates have been done since original construction. Our room was small and without basic amenities we expected for the price (no fridge, coffee/tea, safe for belongings). The bed and pillows were not comfortable. The walls are thin and you can hear everything happening in the hall and neighbouring rooms. The one upside was the staff were very nice and accommodating. Thankfully they were able to find us a fan for the room given the extreme heat. We would not be keen to stay here again but if you are low maintenance it would probably be fine for a short stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonjoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, had a room with a balcony, beautiful view of the lake. Nice breakfast
Stayed 1 night in Aug 2024

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I understand it was advertised with not ac but the fans where not enough. No restaurant available as advertised, too old. If you are walking good luck, it is in a hill
Stayed 3 nights in Aug 2024

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this hotel. Loved our 3 night stay there.
Stayed 3 nights in Jul 2024

2/10 Terrible

Alain, Chene Bougeries

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
check-in July 12 - 1 night stay - Nothing Royal - just the name - despite a great location and the kindless of Director who tried his best to accommodate our stay - we re-packed and left hotel after 1 hour - I surely waisted $ 270.00 but life is too short for a bad sleep - Property is in poor condition in need of major renovation - you can hear people next door (room) coughing talking even farting - it is unfortunate for the staff who is actually doing a great job - I was told that I would be contacted by upper Management - as of today ... no news. Life goes on : ) - I hope this info is useful for anyone planning trip to Beautiful Lucerne - Best, Alain
Stayed 1 night in Jul 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel near the casino. Great location as it was easy to walk or take a bus into the downtown area. Beds are very comfortable and we had a great view of the lake. Only downside is it is a up a hill so if you’re walking with luggage, it’s a bit of a haul but definitely doable … would certainly stay here again
Stayed 2 nights in Jun 2024

4/10 Poor

Maggie

Stayed 1 night in Jul 2024

6/10 Okay

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible beds. Price point a bit higher than it should.
Stayed 2 nights in Jul 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like construction noise in morning
Stayed 1 night in Jul 2024

10/10 Excellent

Monica, Holly Springs

Liked: Cleanliness, staff & service, property conditions & facilities
This property was only a few blocks off the man tourist route but was quiet and relaxing. Best beds of six hotels during our trip. We loved the helpful service provided by the front desk clerk Adrian. It was nice to return to the scenic view from the veranda after a day of sightseeing.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view
Beautiful property, fantastic view over the lake from our room’s balcony, very friendly and helpful front desk, nice room.
Stayed 1 night in Jun 2024

10/10 Excellent

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel facing the lake. Comfortable bed. Clean. Breakfast a little expensive for continental breakfast. Staffs are very friendly and helpful.
Stayed 2 nights in Jun 2024

8/10 Good

Westley

Travelled with partner
Liked: Cleanliness, staff & service
Quaint Hotel with a beautiful lobby and friendly staff. The view from our 4th floor room was absolutely stunning! The rooms are a bit dated and basic so I highly recommend rooms with the lake view. We were here during Eurocup and they had the games on a very large screen, ready with the beer and wine!
Stayed 1 night in Jun 2024

8/10 Good

Nazuma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hotel on top of a hill
Stayed 1 night in Jun 2024

10/10 Excellent

Zan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is at the further east end from the old town. Room is clean and the staff is friendly. They gave me a room with the lake view. This is a nice place for a solo traveler.
Stayed 1 night in Jun 2024

10/10 Excellent

Larissa

Stayed 1 night in Jun 2024