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Des Alpes Luzern

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Des Alpes Luzern

Interior
Exterior
Exterior
Exterior
Double Room, Balcony, River View (12m²)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Furrengasse 3, Lucerne, 6004
  • Lucerne Town Hall
    2 min walk
  • Chapel Bridge
    3 min walk
  • Jesuit Church
    4 min walk
  • Emmen Air Base (EML)
    16 min drive

Room options

Single Room, City View (7m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Single Room, Balcony, River View (14m²)

  • 15 sq m
  • River view
  • Sleeps 1
  • 1 Twin Bed

Double Room, City View (10m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Single Room, City View (10m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Double or Twin Room, River View (19m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Double or Twin Room, River View (16m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Balcony, River View (10m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Single Room, River View (9m²)

  • 15 sq m
  • River view
  • Sleeps 1
  • 1 Twin Bed

Double Room, Balcony, River View (16m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, City View (12m²)

Double Room, Balcony, City View (12m²)

Double Room, Balcony, City View (12m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (17m², big balcony)

Balcony

Double Room, Balcony, River View (17m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (12m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (14m², big balcony)

In-room safe, desk, blackout curtains, free WiFi

Double Room, Balcony, River View (14m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, River View (14m²)

Meeting facility

Double Room, River View (14m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (19m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, City View (14m²)

Double Room, City View (14m²)

Double Room, City View (14m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (17m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room, River View (19m², big balcony)

In-room safe, desk, blackout curtains, free WiFi

Double or Twin Room, River View (19m², big balcony)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Single Room, 1 Queen Bed, City View (10m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double or Twin Room, Balcony, River View (21m²)

In-room safe, desk, blackout curtains, free WiFi

Double or Twin Room, Balcony, River View (21m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (12m²)

Double Room, Balcony, River View (12m²)

Double Room, Balcony, River View (12m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Single Room, City View (9m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Double Room, City View (12m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (12m², big balcony)

In-room safe, desk, blackout curtains, free WiFi

Double Room, Balcony, River View (12m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

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About this property

Des Alpes Luzern

Hotel with a restaurant, steps from Chapel Bridge
This smoke-free hotel features a restaurant, a bar/lounge, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a computer station, and free newspapers are onsite.
Des Alpes Luzern offers 45 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Des Alpes Luzern's great location. During your stay, you're just a quick walk from Chapel Bridge. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the restaurant
  • Steps from Chapel Bridge and Saint Peters Church
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Des Alpes Luzern.

This 3-star Lucerne hotel is smoke free.

Des Alpes Luzern has a restaurant on site.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

More

  • Desk
  • Free newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 7:30 AM - 9:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpes Lucerne Hotel
Alpes Hotel
Alpes Lucerne
Des Alpes Lucerne
Des Alpes Hotel
Alpes Luzern Hotel
Alpes Luzern
Des Alpes
Alpes Luzern Hotel Lucerne
Alpes Luzern Lucerne
Des Alpes Luzern
Des Alpes Luzern Hotel
Des Alpes Luzern Lucerne
Des Alpes Luzern Hotel Lucerne

Des Alpes Luzern Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 648 reviews" "
Rating 8 - Good. 181 out of 648 reviews" "
Rating 6 - Okay. 63 out of 648 reviews" "
Rating 4 - Poor. 18 out of 648 reviews" "
Rating 2 - Terrible. 11 out of 648 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on the river overlooking Chapel Bridge. Breakfast is very good with many choices on the menu. The hotel provided vouchers of $18.50 per person that we used for breakfast. The restaurant is on the river level with outside dining option. Best to buy excursions (like boat trips on Lake Lucerne) directly at the pier. The hotel does have an up charge.
Stayed 2 nights in Aug 2024

2/10 Terrible

Marcus

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible place to stay!
I spent a little extra money to book a top floor romantic room for our 25th anniversary trip 6 months ago. We were hot & tired when we arrived on August 15, 2024 looking forward to a hot shower & cool room. The room was locked up tight. No air conditioning. It was the worst hotel we stayed at the entire 15 day tour. We couldn’t relax, we hardly slept the entire night. I told the young lady at the front desk the next morning what an awful night we had and we wanted to cancel our second night. She was cocky, stuck up, she only cared about the dollar. She couldn’t care less about our discomfort. She absolutely wouldn’t cancel our second night, (because “our website tells you we don’t have air conditioning” (no matter that I booked it 6 months ago!) They’re website certainly did not take the time to explain that the high floors facing south get beat with the hot August sun! This is an awful place to stay during the hot summer months! And awful customer service skills by the hot shot young lady! Disclaimer: There was a senior hostess at the counter when I requested to cancel our second night. She offer me two extra meal vouchers. I do appreciate her effort for customer satisfaction.
Stayed 2 nights in Aug 2024

8/10 Good

ANDRES, SAN PEDRO GARZA GARCIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

6/10 Okay

PENELOPE

Travelled with family
Disliked: Property conditions & facilities
Hôtel was fine but NO air conditioning which I didn’t even think to ask. Was extremely hot and sweaty in the room. Nice thing was the vouchers for breakfast. Location was excellent. Rooms were small. And bathroom was tiny.
Stayed 3 nights in Aug 2024

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Lucerne
Beautiful settings within old town Great hotel and even better staff Very good breakfast in hotel most of which cost covered by generous hotel voucher Only negative was no air conditioning on hot summer days but that was not available in any out of three very nice hotels we stayed in.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location to explore the city. No AC, but they do have fans. Our room had a great view!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Cayla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in the heart of the city and very walkable. The staff were friendly and helpful. The restaurant was delicious and the vouchers were generous enough to cover a hearty breakfast. But I would encourage anyone considering a stay to head others’ warnings about the hotel temperature. It is *unbearably* hot inside the rooms in the summer. While opening doors is possible, we found that rooms with a bridge view receive direct sunlight and were quite noisy at night. I wished I had booked elsewhere. That being said, I can see how staying here in other seasons would be a comfortable and convenient experience.
Stayed 3 nights in Jul 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love spending $300 to stay in a room that is 30 C or 88 degrees F with incredibly rude staff this is the place for you! Staff could not have been more rude - go find somewhere else to stay.
Stayed 3 nights in Jul 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a wonderful stay - only downside as a historic hotel, rooms did not have a/c and ours got the afternoon sun.
Stayed 2 nights in Jul 2024

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is amazing. If bringing a car, it can be very confusing so call ahead. Staff is very friendly and helpful. Room was almost intolerable from heat perspective. They have no air conditioning.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Tiny room with poor ventilation
Stayed 2 nights in Jul 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect ending to our swiss vacation. The room was clean and had a balcony overlooking the Chapel Bridge. Breakfast at the hotel was very good. The location is walking distance to the Lion Monument, shops, restaurants and the train station. We were able to leave our luggage after checkout to explore the town.
Stayed 1 night in Jul 2024

10/10 Excellent

Laken

Stayed 1 night in Jul 2024

10/10 Excellent

Patrik

Travelled with partner
Liked: Property conditions & facilities
All good
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent location! Easy to find after leaving the train station, walking distance to everything. We had excellent meals at the hotel restaurant too. Front desk was very helpful in booking Pilatus tour and even gave us an amazing recommendation for dinner in the new town. No AC in the room but there is a little fan which was helpful. Room was clean and tidy.
Stayed 4 nights in Jul 2024

8/10 Good

Arvin, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have ac and their fans were inadequate. We had the windows open and were up in the top floor so that helped and didn't get any mosquitoes.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room! The bed and pillows were wonderful and the bathroom was modern and everything was super clean. In case it makes a difference: the rooms are quite small as are most European hotel rooms, and there's no air conditioning. The room comes with an adjustable Dyson fan, which was perfect. The restaurant has great food, too,although if you choose to sit outside that's where all the smokers sit. There are many people in Europe who smoke and this may annoy American non-smoking travelers.The hotel's location can't be beat- right on the river, just a 2 minute walk to the train station. I will come back in the future!
Stayed 2 nights in Jul 2024

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Sharly

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic location in the heart of the city. All the staff except the check out lady were super nice and helpful with directions and suggestions for our stay. We ate one dinner at the restaurant and it was fabulous, both food and service. My main complaint is that the bathroom definitely leaves something to be desired. Think cruise ship bathroom. So small my husband could barely turn around in the shower. There is also a lack of air conditioning if that’s important to you, but they did have a plug in fan. Other than that our stay was amazing.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurant on site is very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024