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Astoria Lucerne

4.0 star property

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Photo gallery for Astoria Lucerne

3 bars/lounges, rooftop bar
Terrace/patio
Design Twin Room (Panoramic View)
4 restaurants, Thai cuisine
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Parking available

Explore the area

Map
Pilatusstrasse 29, Lucerne, 6003
  • Jesuit Church
    ‪5 min walk‬
  • Mt. Rigi
    ‪6 min walk‬
  • Chapel Bridge
    ‪6 min walk‬
  • Emmen Air Base (EML)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, soundproofing, free WiFi

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room

In-room safe, desk, soundproofing, free WiFi

Superior Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Room

In-room safe, desk, soundproofing, free WiFi

Superior Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 King Bed (King)

In-room safe, desk, soundproofing, free WiFi

Standard Double Room, 1 King Bed (King)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, Multiple Beds

In-room safe, desk, soundproofing, free WiFi

Standard Triple Room, Multiple Beds

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Trundle Bed

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About this property

Astoria Lucerne

Hotel with 4 restaurants, a short walk to Chapel Bridge
Along with 4 restaurants, this smoke-free hotel has a nightclub and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a rooftop terrace, and a coffee shop/cafe are onsite.
Astoria Lucerne offers 252 air-conditioned accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Our customers tell us they can't get enough of the helpful staff at Astoria Lucerne. During your stay, you're just a quick walk from Chapel Bridge. Free WiFi in public areas, 4 restaurants, and 3 bars are available.
  • Free WiFi
  • Enjoy Thai cuisine at Thai Garden, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • 6 minutes by foot from Chapel Bridge and a 5-minute drive from Swiss Transportation Museum
There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 11840 square feet (1100 square meters) and includes conference space. A health club, a nightclub, and a rooftop terrace are also featured at the business-friendly Astoria Lucerne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
Thai Garden - This restaurant specializes in Thai cuisine.
La Cucina - This restaurant specializes in Italian cuisine.
Mekong - This restaurant specializes in Asian cuisine.
Pacifico - This restaurant specializes in Mexican cuisine.
Penthouse - Onsite rooftop bar.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (CHF 55 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: CHF 30 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges

Restaurants on site

  • Thai Garden
  • La Cucina
  • Mekong
  • Pacifico
  • Penthouse

Things to do

  • Fitness centre
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space (11840 square feet)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Local maps
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 30 per person
  • Covered self parking fee: CHF 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

Property is also known as

Astoria Lucerne Hotel
Astoria Lucerne Hotel
Astoria Lucerne Lucerne
Astoria Lucerne Hotel Lucerne

Astoria Lucerne Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 338 out of 689 reviews
Rating 8 - Good. 243 out of 689 reviews
Rating 6 - Okay. 59 out of 689 reviews
Rating 4 - Poor. 29 out of 689 reviews
Rating 2 - Terrible. 20 out of 689 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and staff was lovely
Stayed 1 night in Nov 2024

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Macie

Travelled with group
Liked: Staff & service
the lobby of the hotel and the restaurant are very nice but our room was a bit out-dated. plenty of dining and shopping options near by. walking distance to train station.
Stayed 2 nights in Oct 2024

10/10 Excellent

Samuel, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Close to transportaion
Stayed 3 nights in Oct 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel is close to the train station and walkable to the old town and Lion Monument. The room was very comfortable and spacious, as was the bathroom. The breakfast was fine. Compared to other places I stayed in Switzerland, it did not offer the same variety and had fewer options, but what was offered was good. The front desk staff were very helpful and courteous. I would definitely consider staying here again if I ever make it back to Lucerne.
Stayed 2 nights in Oct 2024

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was bright white with full lighting it felt like staying in some sort of clinic. The rest of the room was much more welcoming.
Stayed 1 night in Oct 2024

4/10 Poor

Greg

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very clean but felt like I had gone back in time 20 years. The hotel is in desperate need of a refurb. A very basic hotel for the price. I’m also genuinely surprised at why this place has so many great reviews.
Stayed 1 night in Oct 2024

8/10 Good

Karen

Stayed 1 night in Oct 2024

10/10 Excellent

Carla

Stayed 3 nights in Sep 2024

8/10 Good

EM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to train station
Stayed 3 nights in Oct 2024

6/10 Okay

Claudie

Liked: Cleanliness, staff & service
Good not great
The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.
Stayed 4 nights in Oct 2024

2/10 Terrible

James

Disliked: Staff & service
We recently returned from a trip to Switzerland. My wife and I had one of our WORST HOTEL EXPERIENCES in all our travels. I would not stay at ASTORIA LUCERNCE if you value sleep. We stayed here a Saturday night and from 11 pm – 2 am was disturbed by patrons at the night club on the top floor of this hotel. People shouting, laughing, screaming and being EXTREMELY LOUD! I called the front desk, and they said that the nightclub hours end at 2 am. They did offer us a different room after the second call to complain, we had no interest at Midnight moving rooms. So, we suffered until 2am when the night club closed. I then spoke to the manager on duty the next morning who said he was sorry and that the nightclub hours are published. He also had a smug attitude towards me complaining about the horrible nights sleep. I asked to speak with the GM and was refused. Bottom line, In my opinion this hotel cares more about it’s nightclub patrons on weekends, then guests wanting to sleep.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Sushila

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Oct 2024

8/10 Good

Devan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Harout

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. Only issue I found the expensive simple breakfast being served in an unimpressive basement room. Skip it t and go elsewhere for better options in the area.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly, helpful and attentive. The hotels location was perfect. Close to restaurants, shpps, coop (the local food store) and of course, the beautiful covered bridge and old town. Although we ate elsewhere every night, (because we traveled every area we could see), there are 3 restaurants on the property. Excellent stay!
Stayed 4 nights in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We were very impressed with the hotel. The room was clean and comfortable. The staff was very friendly and helpful. The bar was fantastic. We ate at the Italian restaurant, La Cucina, and it was phenomenal. Overall a great stay!
Stayed 2 nights in Oct 2024

8/10 Good

Antony, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, a few minutes walk from Chapel Bridge and train station. Room was clean. Bed very firm and uncomfortable. Strangely, no fan in bathroom which meant we had to keep a window open for air circulation. Walls were also very thin, we could constantly hear chairs dragged on the floors behind and above us, other people talking, etc. Restaurants looked interesting but not within our dining budget. Would hesitate before booking again for the price.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here for two nights. The room was very spacious and overall clean but did have some scuffs and marks on walls and floors. It was super convenient to walk from the train station and to the river/old town so I would definitely recommend it for that. The staff was incredible. Very kind, thoughtful, and attentive. The only thing we noticed was the noise in our room. It was very loud early in the morning with traffic and people talking down on the street. I assume this is difficult to avoid when in a city and great location but for anyone who might be traveling with children or needing quality sleep, I would be mindful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Gerald, LEWISVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024