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Lucca Relais

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Standard Double Room, Balcony | Terrace/patio
Double Room
Standard Double Room, Balcony
Interior entrance
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Via Castruccio Buonamici, 221, Lucca, LU, 55100
  • Porta Sant'Anna
    ‪5 min walk‬
  • Walls of Lucca
    ‪9 min walk‬
  • City Wall
    ‪11 min walk‬
  • Lucca (LCV)
    ‪13 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Quadruple Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Front of property

San Luca Palace Hotel

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.8 out of 5, Exceptional, (364)
The price is €101
for 1 room
includes taxes & fees
9 Mar - 10 Mar
San Luca Palace Hotel

About this property

Lucca Relais

Tuscan-style Lucca guesthouse in Lucca Historical Center with a coffee shop
Along with a coffee shop/cafe, this guesthouse has self parking and dry cleaning. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and wedding services are onsite.
Lucca Relais offers 6 accommodations with coffee/tea makers and hair dryers. Memory foam beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Lucca Relais, you're just a quick walk from Porta Sant'Anna. You'll find features like free WiFi in public areas, plus a coffee shop/cafe and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • 5 minutes by foot from Porta Sant'Anna and a 4-minute drive from Cathedral of St Martin
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
There's a coffee shop/cafe on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, a vending machine, and multilingual staff are also featured at Lucca Relais. The guesthouse can provide wedding services and tour/ticket assistance. Parking is available for a fee.

Smoking is allowed in designated areas at this Tuscan-style Lucca guesthouse.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (EUR 20 per day; includes in/out privileges)
  • Free off-site parking within 16 ft
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 coffee shop/cafe

Things to do

  • Bike rentals

Family friendly

  • Cots/infant beds (surcharge)
  • Fridge

Conveniences

  • Vending machine

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • Couples treatment room(s)
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Down duvet
  • Heating (climate-controlled)
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Guests are required to contact this property prior to arrival to arrange check-in.

Access methods

Lockbox, private entrance

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Lucca Relais offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
A tax is imposed by the city and collected at the property. The tax is seasonal and applies to stays up to 3 nights (from April 1st to the first Sunday of November) and only the first night of stay (from the Monday following the first Sunday of November through March 31st). Guests exempted from the tax include children 14 years of age or below. Please note that further exemptions may apply.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Lucca Relais.

Property is also known as

B&B Relais
Lucca Relais
Lucca Relais House
Relais San Lorenzo Lucca
B B Lucca Relais
Lucca Relais Guesthouse
Lucca Relais Lucca
Lucca Relais Guesthouse
Lucca Relais Guesthouse Lucca

Lucca Relais Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 79 reviews
Rating 8 - Good. 27 out of 79 reviews
Rating 6 - Okay. 10 out of 79 reviews
Rating 4 - Poor. 4 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paraskevi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with good location
Very clean and spacious rooms. Very friendly staff. Booked a table for us in the local restaurant which served amazing italian food! So thank you for a great experience!
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice great beautiful cozy place and very close to downtown and transportation station. Management have great guest service !
Stayed 1 night in Oct 2019

6/10 Okay

HenriDirlksons, Okatie SC

Travelled with family
Liked: Cleanliness, staff & service
Good location but bathroom small and no nightlight
Stayed 2 nights in Sep 2019

6/10 Okay

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location was great
Great location for visiting Lucca old town. Parking can be a challenge here. Communication was clear allowing us access to the building and our rooms. The A/C was not working and it was very hot upon arrival. The weather cooled significantly over night and kept us from roasting but the non-working A/C is an issue. The room was clean and otherwise comfortable. The internet worked okay. We did not see or directly interact with any personnel on site.
Stayed 1 night in Sep 2019

2/10 Terrible

Stuart

Liked: Cleanliness
Disliked: Staff & service, room comfort
No air conditioning and attitude problem
We booked this hotel a year in advance for the Lucca Summer Festival concerts. On arrival we were told the air conditioning had 'just' stopped working. We were lead up to the attic room. We asked if there were any other rooms with working air conditioning as it was mid 30s and even hotter in the roof. No other rooms 'in fact I could have rented your room for 200 euros, there's a concert on tonight', so I assume we should be grateful to be cooked in the attic at least we have a room? Charming! We were very lucky, there was a storm in the night so we felt the roof cool down, clay roof tiles one metre above your sleeping face give out quite a lot of heat. When we checked out the next day we asked if the air conditioning was going to be fixed, and the same chap pleaded ignorance, 'oh is it not working?'
Stayed 1 night in Jul 2019

10/10 Excellent

Alexandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a delightful family run property located perfectly in Lucca. The rooms are charming and the general atmosphere lovely. We stayed there last year to attend the Lucca Summer Festival and the same again this year - actually on two separate occasions. There is no doubt we will do the same next year!!
Stayed 1 night in Jul 2019

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value close to old city wall
Great hotel very close to city walls. Very accommodating on check in, friendly staff and lovely rooms full of character
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Beautiful property, clean, and well organised. Good value for money.
Stayed 1 night in Apr 2019

10/10 Excellent

j a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful character property just off the main ro
Vincenzo was very helpful with check in and emailed us details on how to check in after hours. However we arrived just in time and got to meet him and he sorted us out with a car spot in the garden. Accommodation was great, toiletries provided, good shower and the coffee was lovely. Map given with directions to town and places to visit. Very near to city gate. Recommend walking the city walls at sunrise. Would definitely recommend.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful city. Wonderful experience Great bed and breakfast. Definitely worth a visit.
Stayed 1 night in Aug 2018

2/10 Terrible

Dan, NH

Disliked: Cleanliness, property conditions & facilities, room comfort
So we got a great deal however...... it turned out to be an attic room with slanted ceilings and beams low enough to hit your head, I have the bruises and bumps to prove it! A small room to begin with however it had NO WINDOWS!!! It did have a skylight in the bedroom ceiling that opened an inch or two only. The bathroom was tiny with a skylight and no window and a coffin sized shower. In US standards it would not be a legal room. No fire exit or ladder to escape. A/C did not cool the room until half way through the second day. On arrival the property looked nice and we are sure the lower floor rooms were far nicer but the upper floor should stay as an attic or storage. They did allow us parking in the private lot which was nice and not part of the booking but sadly we can not recommend a stay there based on our room.
Stayed 2 nights in Jul 2018

10/10 Excellent

Jemma, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent location. Lovely staff.
Excellent location for exploring Lucca. 20 minutes from the train station, 10 minutes to the centre. Clean & comfy rooms and friendly helpful staff. would recommend.
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful location for my family, just a short distance from the Lucca Wall.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Small guest house close to city centre. We found it hard to use the strange little machine in the bedroom for breakfast provision. As the guest house is named B&B we were rather disappointed. But for the price it was quite ok.
Stayed 1 night in May 2018

8/10 Good

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, within walking distance of Lucca
Brilliant 6 night stay in a superb Hotel just outside the City walls of Lucca.
Stayed 6 nights in Apr 2018

10/10 Excellent

Reka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Fantastic location. Clean, and very friendly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little trip to Lucca
Wonderful stay in Lucca and made all the more better for staying at Lucca Relais. Vincent was very attentive and helpful. A visit to Lucca is a must!
Stayed 4 nights in Oct 2017

6/10 Okay

Ricardo, Florida

Very good location.
Excellent location, walking distance (one block) from the city walls
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic
Excellent place for a base when you're spending time in the walled city as it's just a few minutes walk from the entrance. Staff are lovely and the place is very clean. Loved the wee balcony. Couldn't quite figure out how to make the most of the coffee machine tho!
Stayed 2 nights in Sep 2017

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service
Not as described
Booked two garden view rooms, only got one the other was in the attic, no view other than sky No breakfast which in a B&B was annoying but great pastry shop close by. No aircon in either room No water in fridge, told to go to local shop Man on reception seemed annoyed to be disturbed from his phone. Coffee machine in room was handy but the pods were a lucky dip as no indication of what contained what. No blinds over skylight in attic room so early wake up at first light, you won't get a lay in even with a face mask as pigeons peck the roof incessantly Bed comfortable
Stayed 1 night in Sep 2017

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location
A traditiona building that will always be my preference over a sterile chain hotel, the location is perfect, a stone's throw outside the city walls. Easy access to/from Pisa airport by road. We had access from our room to a terrace that leant itself to early evening drinks. Lucca is a wonderful place and if you want auhenticity and value for money then you will find it here.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great stay in Lucca
We really appreciated the accommodating and relaxing vibe of the Lucca Relais after over a week spent in more touristy areas of Italy. The staff were very friendly, especially considering our poor Italian skills. Room was cozy and very quiet. We're unsure about the "breakfast" aspect of the b&b (previous reviews seem to say it's been discontinued?) but we were happy to walk around Lucca to find breakfast anyway. Would highly recommend! PS: Only major con was a large beam near one side of the bed. I think I hit my head on it a grand total of 3 times, with increasing force. Ouch.
Stayed 2 nights in Jul 2017