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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Lobby
Outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    ‪6 min walk‬
  • Maxey Park
    ‪10 min walk‬
  • United Supermarkets Arena
    ‪18 min walk‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Wingate by Wyndham Lubbock near Texas Tech Univ. Medical Ctr

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.2 out of 5, Very good, (1054)
The price is €175
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Wingate by Wyndham Lubbock near Texas Tech Univ. Medical Ctr

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free breakfast, near Texas Tech University
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Lubbock Medical Center. During your stay, you're just a quick walk from Covenant Lakeside Hospital. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business center, 2 meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Texas Tech University and a few minutes from Buddy Holly Center
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

Guests are served free continental breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.00 per stay)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free continental breakfast available daily
  • 1 bar

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business centre
  • Conference space (1636 square feet)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Spring water bath
  • Towels

Entertainment

  • 50-inch TV
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 140 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 101 out of 1001 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hair from previous guest left in shower/tub, looked old and rundown
Stayed 2 nights in Oct 2024

8/10 Good

Shayne

Stayed 1 night in Nov 2024

4/10 Poor

Sal

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t totally cleaned and smelled like moth balls. Not on my list of hotels to go back to
Stayed 3 nights in Nov 2024

6/10 Okay

Andre

Stayed 1 night in Nov 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Exterior doors had broken locks.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Oct 2024

8/10 Good

Schawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Our stay was great! The beds were super comfy! The room was clean. We will definitely recommend this hotel and stay again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This hotel is an excellent place to stay at if you are wanting to stay close to the Texas Tech University. The hotel looks and smells clean. The room was a nice size and looked very clean. Staff is friendly and very helpful. Excellent place to stay at for a very good price. Highly recommend staying at this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Charles, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

HASAR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately walking in the hotel looks dark and dingy and has a musty smell. I was gonna suck it up because I really wanted to just relax at the pool. Checking was easy. Upon unloading my car I looked at the pool area and it was very dirty and the pool was covered and inoperable. When I asked for a refund the young lady was nice but had to call the manager. Her dad I suspect. He was very rude and told me to get my stuff and leave then contact Expedia. I did not leave, I called Expedia and they handled everything for me. I left but it took 2-3 weeks to get my refund. The picture of the property inside are accurate but most definitely enhanced. It’s very old and dingy.
Stayed 1 night in Sep 2024

10/10 Excellent

misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay
Not a bad stay for the price. Large room and nice space. But the bathroom and shower was not great.
Stayed 1 night in Oct 2024

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness
The rooms smelled like smoke, we had no toilet paper in our room, one of the front desk staff was unfriendly.
Stayed 2 nights in Oct 2024

2/10 Terrible

Maduabuchi

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was older hotel with a cheap "lipstick on a pig" remodel. Cheezy!
Stayed 2 nights in Oct 2024

2/10 Terrible

Karen

Disliked: Staff & service
Miserable female manager who was unpleasant
Female manager at checkin is a miserable person. She was very abrupt and not friendly. She was the same about 3 weeks ago. I don’t think she has a personal problem at home. I just think she hates her job. I am not staying for free. I am paying for a room therefore I expect her to pretend to be nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fred, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Big tv, soft bed and well worth the $60 a night I paid
Stayed 3 nights in Oct 2024

6/10 Okay

Carlee

Liked: Cleanliness, room comfort
EHHHH- Pay up to Stay Elsewhere
I tried to cancel this reservation and go elsewhere as prices evened out over the weekend. But it was too late to do so. The hotel appears to be not that great. Our room however was clean and okay. Facilities are pretty dated, and based on reviews and what we saw, it really depends on the room you get. We stayed Friday, a day where the manager said they had 15-20 extra rooms open compared to Saturday. So we think they put us in one of the better rooms. Hotel staff was not very knowledgeable of shuttle details, and were hard to understand. Heavy accents and no articulation. I’m sorry to say that, but it was true. The elevator sounds like it was gonna come crashing down. Overall, we were fine and our room we stayed in felt clean. Like I said, the reviews aren’t lying, it’s a gamble on how your experience will be based off of the room you get!
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Liked: Cleanliness, amenities
✅
Stayed 1 night in Oct 2024

10/10 Excellent

Chimaobi

Liked: Staff & service, property conditions & facilities
The room checked was oozing out cigarette odor
Stayed 2 nights in Oct 2024

10/10 Excellent

Jamie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Sep 2024

8/10 Good

Hesed Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner and the workers were all very friendly. The breakfast was delicious.
Stayed 2 nights in Oct 2024

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Breakfast
I recommend this hotel. Friendly staff, nice rooms. Good hot breakfast!
Stayed 3 nights in Oct 2024