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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Lobby
Lobby
Outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Gym

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    6 min walk
  • Maxey Park
    10 min walk
  • United Supermarkets Arena
    18 min walk
  • Lubbock, TX (LBB-Preston Smith Intl.)
    13 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

Pool
Breakfast included
Pet-friendly
Parking included
3.8 out of 5, Good, (1022)
The price is €78
for 1 room
includes taxes & fees
1 Jan - 2 Jan
La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free breakfast, near Texas Tech University
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Lubbock Medical Center. During your stay, you're just a quick walk from Covenant Lakeside Hospital. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business center, 2 meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Covenant Lakeside Hospital and Maxey Park
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

Guests are served free continental breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.00 per stay)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free continental breakfast available daily
  • 1 bar

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business centre
  • Conference space (1636 square feet)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Spring water bath
  • Towels

Entertainment

  • 50-inch TV
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 361 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 101 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Liked: Amenities
Last year , the property had a shuttle to the game but didn’t run it this year.
Stayed 1 night in Sep 2024

10/10 Excellent

Clayton

Stayed 1 night in May 2024

10/10 Excellent

Ariadne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

MOHAMMAD MAHBUBUL

Stayed 3 nights in Aug 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful at checking us in and giving us a specific location we requested at checkin.
Stayed 1 night in Sep 2024

8/10 Good

Nita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly upon our arrival. Very quiet.
Stayed 1 night in Aug 2024

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness
They gave me a room that had a kitchenette. I stepped on debris in the floor. When I woke up the next morning, there was a cockroach on the wall next to the bed.
Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very accommodating with the late check in. Once we arrived in the room it was very humid. Turned the AC down but it didn’t do anything about the humidity in the room. Sheets, pillows, furniture and walls felt wet. Woke up with clothes soaking wet, wet hair and suitcases felt wet.
Stayed 1 night in Aug 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Frank

Stayed 1 night in Jun 2024

6/10 Okay

Melaney

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the included breakfast and the staff is very nice. Rooms are clean and parking is easy.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosalva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great pricing
Stayed 1 night in Aug 2024

6/10 Okay

Neisa

Stayed 2 nights in May 2024

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the location is convenient and close to TTU
Stayed 1 night in Aug 2024

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good room for the price.
Stayed 1 night in Jun 2024

6/10 Okay

Mike

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It worked for us.
I would venture to say this building has been there for a long time. They have certainly made updates and it isn't bad, it just smells like an old motel. It was clean but the AC unit had a hard time regulating the temp, and likely needs to be cleaned- which would help the stagnant air odor.
Stayed 2 nights in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet stay.
The room was clean and quiet. Checkin was quick and easy. Did not use amenities. Breakfast was okay, had eggs and sausage, with juice. Wife said eggs were cold, but it was eggs on top that got cool from cover being open. Nothing to complain about.
Stayed 1 night in Aug 2024

10/10 Excellent

Mary lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like staying there because it's so close to everything.Everyone there is so friendly and helpful.Love the breakfast.
Stayed 3 nights in Aug 2024

4/10 Poor

Rodger

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This is an older property with considerable decline in the property facilities.
Stayed 1 night in Aug 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired, worn down hotel. Fleas or beg bugs in the room, door didn’t latch closed, A/C was permanently on, elevator super slow. Whole place just felt gross. Can not recommend for any reason.
Stayed 2 nights in Aug 2024

4/10 Poor

Tosha

Disliked: Cleanliness, staff & service
I understand you get what you pay for but cleanliness should not be an option. Bathroom was dirty with toothpaste and hair on sink, mirror and floor, pillow cases had make up from the last persons stay on them, breakfast dining area had layers of dust/grime.
Stayed 2 nights in Aug 2024