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Hôtel Astrid

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Astrid

Quadruple Room
Point of interest
Terrace/patio
Interior
Hallway

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
5 Place de la Merlasse, Lourdes, Hautes-Pyrenees, 65100
  • Basilica of St. Pius X
    4 min walk
  • Stations of the Cross
    5 min walk
  • Basilica of the Immaculate Conception
    6 min walk
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    23 min drive

Room options

View all photos for Superior Twin Room, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room, Balcony

  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 31 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Adjoining room

Premium bedding, in-room safe, desk, laptop workspace

Adjoining room

  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Twin Room

View from room

Classic Twin Room

  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room, Balcony

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hôtel Astrid

Hotel with a 24-hour front desk, a quick walk to Basilica of St. Pius X
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Wired internet in public areas is free. Other amenities include a coffee shop/cafe, a business center, and concierge services.
Hôtel Astrid offers 114 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 106-cm LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers and toilets with an electronic bidet.

This Lourdes hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hôtel Astrid, you're just a quick walk from Basilica of Our Lady of the Rosary. Free wired internet, a restaurant, and a bar are available.
  • Free wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from Basilica of St. Pius X and 5 minutes by foot from Stations of the Cross
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Wired Internet is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Hôtel Astrid.

This 4-star Lourdes hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Hôtel Astrid has a restaurant on site.
Room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: EUR 15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Electronic bidet
  • Hairdryer
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 106-cm LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between October 23 and February 8.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Astrid Lourdes
Hôtel Astrid
Hôtel Astrid Lourdes
Hôtel Astrid Hotel
Hôtel Astrid Lourdes
Hôtel Astrid Hotel Lourdes

Hôtel Astrid Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 123 reviews" "
Rating 8 - Good. 40 out of 123 reviews" "
Rating 6 - Okay. 22 out of 123 reviews" "
Rating 4 - Poor. 7 out of 123 reviews" "
Rating 2 - Terrible. 4 out of 123 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Thuha

Travelled with partner
They did not have tissue paper or shampoo
Stayed 3 nights in Sep 2024

6/10 Okay

SRISKANDARAJAH

Disliked: Property conditions & facilities
Breakfast as not what we expected
Stayed 2 nights in Sep 2024

8/10 Good

Melanie

Travelled with family
Liked: Staff & service, property conditions & facilities
It's an easy walk to the Grotto and there's a great restaurant nearby. Staff were friendly and helpful. The room could've been a bit cleaner. We weren't initially aware the halls near the elevators had motion-sensor lights and they didn't activate once so we were confused and in the dark.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

8/10 Good

Federica

Stayed 3 nights in Jul 2024

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the Sanctuary.
Stayed 5 nights in May 2024

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, staffs are friendly. Very close to the Grotto area within walking distance.
Stayed 3 nights in May 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in all aspects.
Amazing town and we will be back. The hotel was perfectly fine in all aspects. We normally stay in high end properties and this was a budget property for us but, we were very pleased with what we got. The parking was a little disappointing as it was public parking and we had to pay but, it was outside of the property and plentiful. The hotel was clean, staff were very friendly, facilities were as described on booking. All in all we had a great two nights in a central location during the military pilgrimage so was entertained throughout by the military marches and bands, the culture was lovely, great atmosphere. We will return to this town and hope this hotel is available.
Stayed 2 nights in May 2024

2/10 Terrible

Jerry

Stayed 2 nights in May 2024

10/10 Excellent

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities
convenient and close
Stayed 3 nights in Oct 2023

8/10 Good

Maria L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the Basilica which made it a a perfect location, helps as we were there for hours on end. All was decent, clean and comfortable, I recommend it for this reason.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joanne

Stayed 3 nights in Oct 2023

6/10 Okay

Joanne

Stayed 2 nights in Oct 2023

10/10 Excellent

Jaime R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes vacation
Staff at the front desk reception were very kindly, specifically Fabienne and Linda.
Stayed 1 night in Oct 2023

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.
Stayed 1 night in Oct 2023

6/10 Okay

christina

Travelled with family
Liked: Cleanliness, property conditions & facilities
We requested cleaning staff return in15 mins on one occasion or when convenient, as i was in the shower. We realised language might be a barrier, so also asked reception to pass on message. They said they would, when we returned in the evening the cleaning had not been done. We were unable to open safe on our last night with our code, tried to phone reception but phones turned off. Got dressed and went down to reception( needed our passports etc) as we were leaving early in the morning. The night porter was very nice but unable to help as he didn't know where master key was, a couple off hours later he found it and opened the safe. This saga went on from around midnight to 2 or 3 a.m. Needless to say it was a very stressful situation.
Stayed 5 nights in Sep 2023

6/10 Okay

Sebastian, Santiago

Travelled with family
Disliked: Amenities
Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Amenities
The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.
Stayed 1 night in Sep 2023

6/10 Okay

Paz

Travelled with family
Disliked: Cleanliness, amenities
it is not worth the money to stay in this hotel
Stayed 2 nights in Sep 2023

4/10 Poor

MICHELLE

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a deluxe double with a balcony, checked in with staff that clearly couldn’t be bothered. On entering the room it clearly wasn’t a deluxe double, no balcony and a very small room, so on the way out I queried it, they insisted it was deluxe so I showed them what their website states is a deluxe and what you get in your room, we had nothing ! When we returned we realized we’d been given a coffee machine, ( it was filthy ) anyway I decided to let it go and enjoy our time there, I went to reception to buy the pods for the machine to be told I need to go to the bar to purchase them, get to the bar to be told reception has them ! Eventually after a few huffs and puffs they bring out a box of pods which is advertised all over the hotel as €12 I was charged €16. By this time I was over it and just paid. The housekeeping was barely existent, after 3 days we realized the sink was leaking and so was the toilet, I just cleaned them myself as I just didn’t have the energy to deal with the rude reception. On the plus side, the day we checked out the staff had changed and was very friendly.
Stayed 4 nights in Jul 2023

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Valentina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Awful breakfast one of the worst I had serving old bread, some staff don't speak English at all and are not helpful, doesn't remotely look like a 4* hotel
Stayed 3 nights in May 2023

10/10 Excellent

SANDY SALIM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in excellent location and few minutes walking from the churches, restaurants and shopping.
Stayed 3 nights in Apr 2023

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

Theo

Disliked: Cleanliness
Stayed 4 nights in Apr 2023