This was by far the WORST experience ever. The rooms are all on the second floor. After I found out about this, I texted the owner to see if there is an elevator, as I was traveling with my 83 yr old mom. He said no, but there was one flight of "easy" stairs -- we got there and there was a curved staircase with narrow steps -- NOT easy. When we got there, we found out that our room (Suite #1) has a detached bathroom -- that is not even on the same floor! And no, there's no toilet on the same level as the bedroom. The owner could have mentioned that, but didn't. We got there and realized the situation, and told the owner that my mom couldn't do this -- she gets up 3-4 times every night to use the bathroom and can't do these stairs. We asked if we could get a refund, and we would try to find another hotel. He said, "it's not my fault that you didn't read the fine print" -- and refused to give us our money back. So word to the wise -- the room may not have a bathroom on the same floor (which is NOT in the fine print), and the owner will not have any flexibility at all. My mom ended up falling down his stairs and had a head injury. The owner and management were informed -- no one even was concerned enough to see how she was doing. We left, and went to a Hampton Inn which is right around the corner. There, everyone was incredibly nice, the rooms were clean and it was just night and day...