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MainStay Suites Louisville Jeffersontown

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for MainStay Suites Louisville Jeffersontown

Standard Room, 1 Queen Bed, Non Smoking
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Room, 2 Double Beds, Non Smoking
Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Southeast Christian Church
    ‪3 min drive‬
  • Oxmoor Center
    ‪9 min drive‬
  • E.P. Tom Sawyer State Park
    ‪10 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking

7.4 out of 10
Good
(46 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Clarion Pointe Louisville East

Pool
Breakfast included
Parking included
Free WiFi
4.1 out of 5, Very good, (1005)
The price is €67
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Clarion Pointe Louisville East

About this property

MainStay Suites Louisville Jeffersontown

Louisville hotel in Jeffersontown with a fitness center and a 24-hour front desk
Along with a fitness center, this hotel has coffee/tea in a common area and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they enjoy the helpful staff at MainStay Suites Louisville Jeffersontown. During your stay, you'll be within walking distance of Southeast Christian Church. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, a business center, and laundry facilities
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Southeast Christian Church and a few minutes from Skyview Park
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a vending machine are also featured at the business-friendly MainStay Suites Louisville Jeffersontown. Free self parking is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

MainStay Suites Louisville Jeffersontown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 426 out of 1006 reviews" "
Rating 8 - Good. 314 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 75 out of 1006 reviews" "
Rating 2 - Terrible. 76 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Alexis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveller

Appalling
An absolute joke. Took us almost an hour just to check in, had to request another room as the first one had hairs all over the bed, stains everywhere, and unclean surfaces. Mold all over the air conditioning unit. Pubic hairs in the shower. The average review rating on Hotels.com is DECEITFUL owing to the ridiculously horrible experience we had at this hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Paige

Liked: Cleanliness, staff & service
Will Definitely Be Back
Check in was easy. Roberta and everyone at the front desk was very nice and welcoming. We had no issue finding the location and was able to park easily close to an entrance. I felt comfortable staying here with the comforts of a full-size fridge, microwave, small cooking station, and even a dishwasher. The only issue we had was the bed being pretty uncomfortable. Not sure if it was just the mattress that wasn't to our liking, but it felt a little "broke down" in the middle. You can tell the building is a little on the old side, but they're working well with what they have. On our next music festival trip, I will quickly be booking here and not looking anywhere else. You're not in the middle of busy downtown, but you are close to several popular fast food places as well as a Sam's Club with easy access to the interstate and other parts of the city.
Stayed 5 nights in Sep 2024

8/10 Good

Megan

Stayed 4 nights in Sep 2024

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service
Can’t beat the price.
Stayed 6 nights in Sep 2024

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to be able to check in by 3PM. We arrived a little after 4PM and was told no rooms were clean. When I asked how much longer they thought it would be, he shrugged and said "I really don't know". We left to grab something to eat and called an hour later to check on it and it still wasn't ready. Finally was able to check in after 6, and the elevator was broken plus there was still an employee in the room cleaning and when she left we did not have a shower curtain and had to go to the front desk for one. The hallways smelled bad, and was supposed to be a non smoking facility but there were other guests smoking outside their rooms. At one point our key cards stopped working and when I went to the front desk, the employees were behind the wall divider talking very loudly and cursing. I am very disappointed with my stay and will not use this facility in the future.
Stayed 4 nights in Sep 2024

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2024

2/10 Terrible

Paige

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT BOOK HERE. Tried to do an early check in but Steve the d*ck head manager said it was impossible. The elevator did not work, nor the public bathroom. I booked a double room and he tried to give me a queen. No one cleaned the room in the 4 days we were there. Steve was not pleasant at all (manager) other staff was. Never will book here again.
Stayed 4 nights in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Our check in was great initially. The night desk clerk had horrific customer service. The manager was aware of who i was concerned with when i talked to hom about it at checkout. The elevator quit working twice when we were on it. The kitchenette had one fork, one coffee cup, no plates, a lid but no pot to cook in. The mgr seemed unaware of this situation. Two other rooms our party had were very similar. We had to bring our towels to yhe desk to exchange for clean ones. We had to take our own trash out to the trash bin outside. It was not pleasant with all these concerns, especially after working very long days.
Stayed 2 nights in Sep 2024

6/10 Okay

Daryl

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Just ok. Would stay again in a pinch.
Hotel was clean enough and comfortable. The elevator was broken. Confirmed a late check in 4 hours before we arrived at 11:25 pm. Room that was assigned to us not ready. Had to flag down a housekeeper and have it made up so got into our room just before midnight. No late checkout available.
Stayed 3 nights in Sep 2024

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The general manager Steve P was extremely unaccommodating for checking. The parking lot was empty and he wouldn’t allow us to ck in 50 min early & wouldn’t hold our items so they didn’t get stolen at a festival we were attending. After a complaint to corporate he allowed us to ck in 15 min early. Thou the room was semi clean the property was grossly dirty & hallways were disgusting. No room service during our stay, we had to get our own clean towels & was asked to bring our dirty towels down to the main desk. Last I knew I wasn’t an employee there. No Coffee pot or toaster in our room. We had to go get our replenishment of coffee for day 2, 3 &4. Not once did they come in to empty our garbage. Overall this place should be shut down and Choice Hotels should really consider dropping them as a franchise.
Stayed 3 nights in Sep 2024

8/10 Good

Donna

Travelled with family
Liked: Staff & service
Not what is was expected.
The elevator was out of order. Luckily my room was on the first floor. The atmosphere was okay but not what it should have been especially where the location of the hotel is. The room was nice and big. Little more cleanliness for the price.
Stayed 1 night in Sep 2024

4/10 Poor

Adarsh, Houston

Business traveller
Disliked: Staff & service, amenities
Check in was terrible and very mediocre room. They could not find my Expedia check in and I had to show my receipt. Hair in bathtub and creaky bed. The area around the hotel is great so the location is the only plus.
Stayed 1 night in Sep 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024

8/10 Good

Erin

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It worked for a business trip overnighter.
Some of the reviews I read are accurate. Smokers are actually right in front of the entrance/exit of the building so there is no choice but to inhale or hold your breathe. The front counter person was actually right in front of the door smoking as I exited and nicely held the door open for me as I came back in. Cigarette in hand. LOL. Other than no ice, everything else was worth the value
Stayed 1 night in Aug 2024

8/10 Good

Tammy

Business traveller
Liked: Staff & service, room comfort
Stayed 13 nights in Aug 2024

8/10 Good

Massiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Tracy

Liked: Staff & service
The location of the property is a perfect distance from the city. It is right off 64 and has the ability to get to any of the attractions. My only petpeive is the fact that the handicapped room has no way for a person in a wheelchair to use the shower. The installation of a floor drain would be a big improvement.
Stayed 11 nights in Jun 2024

8/10 Good

Jylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Charles

Stayed 1 night in Aug 2024

8/10 Good

Alex

Stayed 2 nights in Aug 2024

2/10 Terrible

Ravi

Stayed 1 night in Aug 2024

2/10 Terrible

Nellie

Disliked: Cleanliness, staff & service, room comfort
Gnat infested hotel
The check in took forever. Roberta had to run my card several time because new system she wasnt familiar with. Roberta was hitting at gnats on arrival. Commode was messed up and sink wasn't working correctly it took 5 days before anyone came uo to look at it. The room I requested handicap accessible room but i was placed in another not handicap accessible. Gnats were all in the rooms. Place needs serious upkeep.
Stayed 8 nights in Aug 2024