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Candlewood Suites Louisville - NE Downtown Area by IHG

2.5 star property

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Photo gallery for Candlewood Suites Louisville - NE Downtown Area by IHG

Exterior
Individually decorated, individually furnished, desk, laptop workspace
Studio Suite, 1 Queen Bed
Exterior
Individually decorated, individually furnished, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
1039 Zorn Avenue, Louisville, KY, 40207
  • Louisville Waterfront Park
    ‪3 min drive‬
  • Mellwood Art Center
    ‪3 min drive‬
  • Historic Frankfort Avenue
    ‪5 min drive‬
  • Louisville, KY (LOU-Bowman Field)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Communication, Tub)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Accessible (Communication, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communication)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Access Tub)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Roll-In Shower)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communication, Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 2 Queen Beds

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Communication)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Communication)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Access Tub)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Mobility, Access Tub)

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed, Accessible (Communication)

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Louisville - NE Downtown Area by IHG

Hotel in Louisville with free parking
Along with laundry facilities, this hotel has a 24-hour front desk and a computer station. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and a picnic area. Weekly housekeeping is available.
Candlewood Suites Louisville - NE Downtown Area by IHG offers 97 air-conditioned accommodations with MP3 docking stations and DVD players. These individually decorated and furnished accommodations have separate dining areas. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Louisville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Louisville - NE Downtown Area by IHG. During your stay, you're just a quick walk from Louisville Champions Park. You'll find features like free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, a computer, and laundry facilities
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Louisville Waterfront Park and 13 minutes from Kentucky Exposition Center
  • Cats and dogs welcome for a fee (restrictions apply)
Candlewood Suites Louisville - NE Downtown Area by IHG offers its guests a vending machine, multilingual staff, and a picnic area. A computer station is on site and WiFi is free in public spaces. The business-friendly Candlewood Suites Louisville - NE Downtown Area by IHG also features laundry facilities, express check-in, and express check-out. Self parking is free.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Cots/infant beds (surcharge)
  • DVD player
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate dining area

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Dining room

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Candlewood Suites Louisville - NE Downtown Area by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Louisville Northeast
Candlewood Suites Louisville NE Downtown Area
Candlewood Suites Louisville NE Downtown Area an IHG Hotel
Candlewood Suites Louisville - NE Downtown Area by IHG Hotel

Candlewood Suites Louisville - NE Downtown Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 123 out of 185 reviews
Rating 8 - Good. 37 out of 185 reviews
Rating 6 - Okay. 16 out of 185 reviews
Rating 4 - Poor. 6 out of 185 reviews
Rating 2 - Terrible. 3 out of 185 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny J

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was clean & neat. Location was very convenient
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Adequate, nothing special
Room was clean but A/C wouldn’t adjust (stayed @ 77°), broken cabinet doors, shower/tub would produce about 50% thru shower head. Fire alarm went off @ 9p and had us outside for a bit. Price is good but temper expectations. Staff were all very nice (we didn’t voice any concerns either).
Stayed 2 nights in Nov 2024

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Tzay Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Seth

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Surrounding area felt decently safe, but the building itself was sandwiched between two inactive construction sites and was dark/gloomy. Inside seemed like management hadn't invested a dime in the place since the 80s. There were bags of trash visible behind the lobby counter, the room's shower did not function properly, all fixtures were run down, and breakfast was not provided. Overall, we expected A LOT more from a property rated 9 that cost over $300 per night. Feeling super mislead by the Expedia listing, which clearly used outdated photos (I.e. building sign pictured wasn't even the same). Thankfully, we only had to endure this place for a one-night stopover during our cross-country road trip, so we survived. The following night we stayed at a Marriott that cost half the price, was clean, and had all the amenities we expected. Lesson learned. Only reason I'm not giving this place the lowest rating possible is because of the kind staff who checked us in/out. Holding out hope that they find a way to escape this dump.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and check out, clean, no issues!
Stayed 1 night in Oct 2024

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to I-71
We picked the location primarily for our parents and its close proximity to our daughter’s wedding venue. The staff was very friendly and the hotel was clean and comfortable. My only wish was for breakfast, as there was nothing easily accessible for our elderly parents. But overall, we would consider staying here again.
Stayed 2 nights in Oct 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coffee was terrible and for the money they offer nothing for breakfast. So many other places offer some kind of breakfast at no charge. Parking is tight but manageable. It is a very clean hotel.
Stayed 2 nights in Oct 2024

6/10 Okay

Amanda

Travelled with partner
Disliked: Amenities
Didn’t enjoy the “fake” smell perfume smell.
Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Business traveller, Travelled with partner
Disliked: Cleanliness
We were given the wrong room. Booked a king and got a queen. Upon leaving noticed dead bug on desk when I used google to identify it said could be a bedbug. Praying it wasn’t.
Stayed 1 night in Sep 2024

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad but surprised
Hotel was nice. Absolutely would not let us check in early. Extra fee for damage deposit required that was not aware of until I got there. Probably in the very fine print and need to read.
Stayed 1 night in Sep 2024

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
I should have been given a heads up about construction before i booked! The breakfast isn't as great as it use to be. Thats for all locations
Stayed 12 nights in Jul 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing
Stayed 7 nights in Jul 2024

6/10 Okay

Jacqueline

Stayed 1 night in Jul 2024

10/10 Excellent

Charm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the reception warm and welcoming as we were introduced to view all the amenities The hotel staff were pleasant kind and understanding as they spoke clearly and listened to my preferences overlooking the Ohio River and the White Tower museum which put us on the 4th floor in a room that spotlessly cleaned. Complete with kitchenette, and fridge with ice maker the water pressure was amazing in the enormous bathroom and shower and the beds were very comfortable I can't say enough we will make sure to come here again on our next stay in Louisville, Kentucky
Stayed 1 night in Jul 2024

10/10 Excellent

Walter

Stayed 1 night in Jun 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a decent hotel. But the exterior and surroundings are a bit drab and could use some continued update to landscaping, outside lighting and more neighboring businesses for gas /convenience and dining. Otherwise its a decent. Also, because this is a "Suites" type hotel, there isnt a commons area that serves a continental breakfast , which I think would be a good option to have.
Stayed 2 nights in May 2024

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, property conditions & facilities
Great check in experience!
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfortable and the pillows. The air conditioner whistle no matter what I did so I turned it off. It got hot during the night.
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable, easy trip downtown
Great place just outside of downtown with ample free parking, right next to a gas station. Small shop on-site although it seemed to be closed much of the time, maybe only morning hours? The room was extremely clean which is saying a lot for someone who travels with lysol wipes and their own bedding, the fact that it was clean even for me is impressive. Fridge is full size and countertop is enough for cooking so for a week+ staying in louisville this was very convenient to grocery shop and be very comfortable. I saw many work trucks and lots of people up and out early 5-6am so I didn't hear any late partying or any noise really. All in all for the price, how quick and easy it was to get to downtown, free parking, cleanliness, amenities in the room this hotel would be a repeat if i ever needed to go back to the city
Stayed 5 nights in Apr 2024

10/10 Excellent

Leo

Travelled with family
Liked: Property conditions & facilities
This location is wonderful for anyone visiting Louisville. Quick and easy drive to downtown, the staff and rooms are excellent and I felt safe in this area. I would recommend it to everyone.
Stayed 1 night in Mar 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
They charged a extra $100. I thought it was just a deposit but it's been a week I still see the charge.