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Rating 10 - Excellent. 568 out of 1153 reviews
10 - Excellent
568
Rating 8 - Good. 328 out of 1153 reviews
8 - Good
328
Rating 6 - Okay. 136 out of 1153 reviews
6 - Okay
136
Rating 4 - Poor. 73 out of 1153 reviews
4 - Poor
73
Rating 2 - Terrible. 48 out of 1153 reviews
2 - Terrible
48
8.4/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Stacey & Matt
31 Dec 2024
Stacey & Matt
Stayed 2 nights in Dec 2024
6/10 Okay
Mark
Travelled with family
30 Dec 2024
Liked: Cleanliness
I really need to take a shower!
Booked the room for my son, my DIL, and their toddler little boy. They were visiting, over the holidays, from Tokyo. They were jet-lagged and tired. Room was nice and spacious. We even received a free upgrade, with kitchenette. All good except the SHOWER DIDN'T WORK!!! I’ve stayed here before, with no problems. What gives?
I really love this place in the last five or six years I've been there almost a hundred times I highly recommend it for a in town getaway not being surrounded by hustle and bustle of people cars busy loud restaurants if that's your thing stay somewhere else I Love to get away in the open space around the Los Gatos Lodge rooms love it been a customer for almost 50 years
This hotel has definitely gone down hill.., I have been coming to this hotel for over 25 years. It is pretty bad now. I was a guest waiting for my room after a very long trip and they told me I cannot use the bathroom in the office. I had to ask them to talk to a manager. Then I did get access. But the attitude of the staff was the pits. They are obviously very inexperienced and not well-trained. When you’re used to excellent customer service from this hotel, it’s really hard to take a step down. The hotel no longer offers food service during the day or bar service. It used to be like a four star hotel. There are no utensils in the room and you don’t even have enough cups. If you’re staying there two days you need coffee cups wine cups, water, cups. They only gave you two coffee cups. They offer a breakfast in the morning, but if you get there at 9:45 and it closes at 10 everything is pretty much shut down and there’s nothing left to eat. Was not helpful to offer some alternatives to the food. It almost makes me wanna look for a new hotel.
From check in with unfriendly staff it just went downhill. This place is really tired. The bathroom floor and shower were dirty. The bathroom was incredibly tiny. The toilet seat had a strange tilt so you felt as if you were falling backwards when sitting down. The shower was so small that the water hit the wall of the shower and it was impossible to get in front of the stream of water. Washing/rinsing consisted of dribbles from under the tap. Very unsatisfactory. There were no outlets for charging on the bedside table. The heater/ac was a stand alone unit in the bedroom which was extremely noisy. The door to the room was not aligned properly and it took several attempts to open. Breakfast was adequate although the lighting in the room made me very suspicious of what they were trying to hide. DO NOT RECOMMEND STAYING HERE.
Walking to downtown Los Gatos was a bit scary, had to walk across a total of four on and off ramp highway crossings. The bar/restaurant derive was great. Our room for a two night stay faced the side lot that butted up against the main road. No view, just overlooking a parking lot. At 1 am three tour buses showed up and power washed their luggage bays and cleaned their buses. So loud right outside our sliding door. Of course called the front desk multiple times with no answer. I gather they saw our room number on call and knew what the issue was so did not pick up. I would never stay here again. In the morning multiple guests came in with large plastic bags and wiped out everything as fast as the poor wait staff could refill the breakfast tables. It was weird and all other guests were talking about it. I image they are housing some of the homeless in the San Jose area. Probably a program with the county.
As described it was nice having a lodge experience . Did not like being surprised about the pet fee when on Expedia it described that as being included so when you show up from a far away place you are just inclined to pay and keep your stay as enjoyable as you wanted it to be .