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Viceroy Los Cabos

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viceroy Los Cabos

On the beach, white sand, beach cabanas, sun-loungers
Premium bedding, down duvets, Tempur-Pedic beds, in-room safe
Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer)
Exterior
On the beach, white sand, beach cabanas, sun-loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Pool
    Pool

Explore the area

Map
Paseo Malecon San Jose Lote 8, Zona Hotelera, San José del Cabo, BCS, 23405
  • Playa Hotelera
    5 min walk
  • Plaza Mega Comercial Mexicana
    11 min walk
  • Punta Sur Golf Course
    14 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite (Relaxation Pool)

Junior Suite (Relaxation Pool)

Junior Suite (Relaxation Pool)

  • 93 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Plunge Pool and Butler Service)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Junior Suite, Ocean View (Plunge Pool and Butler Service)

  • 93 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

View from room

Room, 2 Queen Beds, Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Partial Ocean View (Plunge Pool and Butler Service)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Junior Suite, Partial Ocean View (Plunge Pool and Butler Service)

  • 93 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Multiple Beds (Butler Service, Airport Transfer)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Villa, Multiple Beds (Butler Service, Airport Transfer)

  • 672 sq m
  • Beach view
  • Sleeps 10
  • 4 Double Beds and 3 King Beds

View all photos for Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service)

Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service)

Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service)

  • 149 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Resort View

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Junior Suite, Resort View

  • 93 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

View from room

Room, 2 Double Beds, Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

View from room

Room, 2 Double Beds, Partial Ocean View

  • 53 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Oceanfront (Butler Service, Airport Transfer)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Oceanfront (Butler Service, Airport Transfer)

  • 439 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds and 2 Double Beds

View all photos for Suite, 1 King Bed, Partial Ocean View (with Butler Service)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Partial Ocean View (with Butler Service)

  • 121 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds (Waterside Casita with Butler Service)

View from room

Room, Multiple Beds (Waterside Casita with Butler Service)

  • 332 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Suite, Multiple Beds, Ocean View (2 King Beds, Butler Service)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Ocean View (2 King Beds, Butler Service)

  • 149 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Room, 1 King Bed, Partial Ocean View

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (with Butler Service)

Suite, 1 King Bed, Ocean View (with Butler Service)

Suite, 1 King Bed, Ocean View (with Butler Service)

  • 121 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View | View from room

Room, 1 King Bed, Resort View

  • 53 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

  • 697 sq m
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds and 3 King Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Room, 1 King Bed, Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

View from room

Junior Suite, Ocean View

  • 93 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View

View from room

Junior Suite, Partial Ocean View

  • 93 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Resort View (Plunge Pool)

View from room

Junior Suite, Resort View (Plunge Pool)

  • 93 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

  • 417 sq m
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Penthouse, 1 King Bed, Ocean View (Butler Service, Airport Transfer)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Penthouse, 1 King Bed, Ocean View (Butler Service, Airport Transfer)

  • 385 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Ground Floor (Butler Service, Airport Transfer)

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Ground Floor (Butler Service, Airport Transfer)

  • 233 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Villa, Multiple Beds (Waterside with Nanny Bedroom)

Villa, Multiple Beds (Waterside with Nanny Bedroom)

Villa, Multiple Beds (Waterside with Nanny Bedroom)

  • 616 sq m
  • Ocean view
  • Sleeps 10
  • 3 Queen Beds and 3 King Beds

View all photos for Villa, Multiple Beds (Waterside)

Villa, Multiple Beds (Waterside) | View from room

Villa, Multiple Beds (Waterside)

  • 332 sq m
  • Sleeps 7
  • 2 King Beds and 2 Double Beds

Similar properties

Exterior
Hyatt Ziva Los Cabos- All Inclusive
Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (2797)
The price is €434
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Ziva Los Cabos- All Inclusive

About this property

Viceroy Los Cabos

Luxury resort on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Viceroy Los Cabos's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Viceroy Los Cabos offers 186 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Tempur-Pedic beds feature down comforters and premium bedding. 65-inch LED televisions come with premium satellite channels and Netflix. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This San José del Cabo resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Viceroy Los Cabos. During your stay, you're just a quick walk from Playa Hotelera. Features include free WiFi in public areas, plus 5 outdoor pools and 4 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free extended parking
  • Enjoy Mexican cuisine with ocean views at Casero Restaurant, one of the property's 4 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools or soak in the spa tub
  • Treat yourself to body treatments, aromatherapy, or reflexology at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from San Jose del Cabo Art District and 5 minutes from Puerto Los Cabos
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Viceroy Los Cabos are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Viceroy Los Cabos you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Beaux Arts resort also offers a children's pool, a spa tub, and a steam room.

This 5-star San José del Cabo resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Casero Restaurant - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Otro Bar - This bar overlooks the ocean and pool. Guests can enjoy drinks at the bar. Open daily.
Nido - Overlooking the ocean and pool, this seafood restaurant specializes in local cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Nidito Beach/Poolside Bar - This beachfront bar specializes in local cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Awacate - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Viceroy Los Cabos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free extended parking on site
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-50 for adults and USD 20-50 for children
  • 4 restaurants
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Casero Restaurant
  • Otro Bar
  • Nido
  • Nidito Beach/Poolside Bar
  • Awacate

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Pilates classes
  • Private picnics
  • Sauna
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (64000 square feet)
  • Meeting rooms - 9

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 102
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 65-inch LED TV
  • Netflix
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 200
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 200

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 13 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 20 to 50 for children
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 200 (subject to availability)
  • Late check-out fee: USD 200 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Mar Adentro Cabos Hotel San Jose del Cabo
Mar Adentro Cabos Hotel
Mar Adentro Cabos San Jose del Cabo
Mar Adentro Cabos
Mar Adentro Cabos Los Cabos/San Jose Del Cabo
Viceroy Los Cabos Hotel San Jose del Cabo
Viceroy Los Cabos Hotel
Viceroy Los Cabos San Jose del Cabo

Viceroy Los Cabos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 712 out of 956 reviews" "
Rating 8 - Good. 110 out of 956 reviews" "
Rating 6 - Okay. 56 out of 956 reviews" "
Rating 4 - Poor. 30 out of 956 reviews" "
Rating 2 - Terrible. 48 out of 956 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Viceroy and its staff so much, they always welcome you with the best and friendliest attitude willing to make their guests happy. The amenities are superb and the food is delicious. I also love having access directly to the beach!
Stayed 3 nights in Aug 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if you just need to relax in a quiet, clean environment. I thought it just lacked some proactive types of entertainment for guests.
Stayed 3 nights in Aug 2024

10/10 Excellent

Longjiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2024

8/10 Good

Kara, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is small and has beautiful views. Staff is very friendly. Food and drinks are good but exceptionally overpriced compared to other five star resorts. Cabo as a whole has become extremely overpriced.
Stayed 4 nights in Aug 2024

4/10 Poor

Ivelis

Disliked: Amenities, property conditions & facilities
Not worth the price.
Stayed 6 nights in Aug 2024

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
FOOD WAS GREAT. AMBIENCE WAS EXCELLENT AND BUTLER ALEXIS WAS WONDERFUL.
Stayed 3 nights in Aug 2024

10/10 Excellent

Artash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to relax and enjoy good food and drinks with outstanding customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Jun 2024

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great time here. Above all, the customer service and workers were phenomenal. The staff was so accommodating and excellent. 10/10 in regards to how excellent they were. Given that this is a 5 star hotel, I would say the actual property is more like a 4 or 4.5 stars. The gym was very very nice. The pools were nice but small. I know it’s very difficult to do in the summer but the pools were like saunas. They were so hot. As a 5 star property I would expect this not to be the case. Additionally the spa was great and they had an entire hydrotherapy area which included a hot tub, sauna, steam room and cold plunge… all of the hot hydrotherapies worked but the one we were looking forward to the most, the cold plunge, wasn’t working while we were there. I’m curious how long it has been out of commission. As I mentioned this is what we were looking forward to the most and we were disappointed to find out it wasn’t working. In regards to the location, it was a great location with excellent restaurants all around the area which I strongly recommend. Leading me to my last point — the food. Our biggest issue with the property was the food and drinks. It was outrageously expensive and not good. We tried three of their restaurants on the property and all of them were very average for the price. For example, I paid $38 usd for a wagyu burger and I would’ve preferred a $10 burger from five guys. Every cocktail is $20 at least as well and they are average tasting.
Stayed 7 nights in Aug 2024

10/10 Excellent

Nerses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Yakndara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wa amazing. Staff were cautious and really helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Patric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 3 nights in Aug 2024

10/10 Excellent

Shonda Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time at Viceroy. The staff is incredibly welcoming and even the people on the street greet you with “buenos dias” often. Great excursions nearby (horseback riding, dolphin attraction and Cabo San Lucas was great for a sunset cruise. Also, the food at the resort was terrific and great quality. We will definitely return! The trip was MAGICAL!!!
Stayed 6 nights in Aug 2024

2/10 Terrible

Victoria, Northridge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bad customer service, services promised not rendered, asked not to be disturbed but still called the room. Requested turndown service- no follow up. Asked for bath towels twice, got bathrobes left at the door. Extra items on food bill multiple times. Food quality was awful- sent food back, oysters not fresh, steak- inedible.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

JEFFERSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on Earth
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Jul 2024

10/10 Excellent

TERESA

Stayed 2 nights in Jul 2024

10/10 Excellent

Tamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing at the Viceroy. All of our requests were answered promptly which was greatly appreciated.
Stayed 4 nights in Jul 2024

8/10 Good

Sheryl, Atlanta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Viceroy is an unparalleled experience and it is worth the stay. However, some fundamentals need strengthening: HVAC; plumbing; consistency in onboarding policies (welcome champagne). The meals are also too high for the general quality. More culinary expertise is warranted to match the price, Cielomar notwithstanding. The Butler service is a wonderful idea and Mariana, who was assigned to my family and dog was knowledgeable, responsive, professional, and diligent. The space is absolutely gorgeous and there is an air of exclusivity and privacy. With some strategic interventions, the Viceroy will easily be worthy of 5 stars.
Stayed 7 nights in Jul 2024

2/10 Terrible

Justin

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first and LAST time staying at this property. You couldnt pay me to go back. The reviews and photos that you will find online are very deceiving. They must be fake reviews and definitely doctored photoshopped property images. This place is not upscale. Its very dated. You can do a lot better with your money at much nocer places in Cabo. If you want a mid tier experience then this one is great. But if you are considering staying here because you read reviews and you think this is going to be a nicer upscale place then do not stay here. The staff is friendly and the rooms are big. But that alone cannot save a propery. The food was hit or miss and actually made a few people im our party sick. Drink orders at the pools took forever. The pools are really weak and small. Which makes zero sense with all the useless water they have all over the property. No clue why but the pool temps are hot. Literally 90° Not refreshing at all on hot July day. There are no places on property with air conditioning. The layout of the grounds make absolutely no sense. it's hot and uncomfortable everywherere with nowhere to escape the heat. Our group had 2 different hotel rooms in 2 completely different wings of the property and both of us had terrible air conditioning in our rooms as well. I had a talk with the general manager and if his condescending personality is a reflection of the quality of this resort then it makes perfect sense. I couldnt wait to leave
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful best resort I ever stayed on
Stayed 4 nights in Jul 2024

10/10 Excellent

Adam

Stayed 3 nights in Jul 2024

8/10 Good

Antonio Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Ciji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Hospitality amazing, my room stunning, the refreshing towels a most! The butlers wonderful! The food yes! Everything
Stayed 2 nights in Jul 2024