4/10 Poor
Wanda
Travelled with family, Business traveller
27 Dec 2024
Disliked: Property conditions & facilities
We stayed at the property for a baseball event. (Luckily just to sleep) got there the staff was really friendly. The lounge was beautifully decorated for the holidays and they offered us warm cookies that the kids loved. Went up to our room there’s a massive exposed HOLE at the top of the wall that my toddler could fit in that was outside of our room so of course before we walked in we peeped into our bathroom (where the hole was parallel from) the hole didn’t go through. It was just very unpleasant to walk pass going in and out of our room. The first night there was no body wash or extra bath towels so while my husband was getting our luggage I told him to inform the front desk they told him it’ll be right up. I ended up texting them 15mins later and they said “it’ll be right up”. At 11pm at night I texted them to not send anyone up bc we were heading to bed.The night before we left my son was in the bathroom & said “mom there’s plastic covering a hole” I went to go check there were cross slits that looked like it was cut with a razor crossing (the size of my 2 index fingers) with a clear rubber “sealed” over it. and I’m assuming from the humidity from the showers the rubbery silicone substance put over it “ballooned”. It was our last night cover it with hand towel and we called it a night. One thing that bothers me most is they charge your hotel room $200 as a “credit” & will be refunded if not used 7-10business days. We’ve always had a card on file but never charged prior
Wanda
Stayed 2 nights in Dec 2024