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Pacific Palms Resort

4.0 star property

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Photo gallery for Pacific Palms Resort

Exterior
View from property
Golf
2 restaurants, breakfast served
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Hot tub
  • Parking available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Round 1 Bowling and Amusement
    ‪4 min drive‬
  • Puente Hills Mall
    ‪4 min drive‬
  • La Puente City Hall
    ‪5 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Pacific Palms Resort

Suburban La Puente resort in City of Industry with 2 restaurants
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Pacific Palms Resort offers 292 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Pacific Palms Resort. During your stay, you'll be close to Babe Zaharias Golf Course. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to manicures and pedicures, facials, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a golf course, a gym, and a sauna
  • Just a 4-minute drive from Round 1 Bowling and Amusement and a few minutes from Puente Hills Mall
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square meters) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free.

This La Puente resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11 AM and on weekends from 7 AM to 10:30 AM.
Pacific Palms Resort has 2 restaurants serving breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Valet parking on site (USD 14 per night)
  • Return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–11 AM on weekdays and 7 AM–10:30 AM on weekends: USD 10-24.95 per person
  • 2 restaurants
  • 1 bar

Things to do

  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Heated pool
  • Outdoor pool
  • Sauna
  • A hot tub

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Fridge (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space (45000 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Pacific Palms Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 557 out of 1004 reviews
Rating 8 - Good. 203 out of 1004 reviews
Rating 6 - Okay. 116 out of 1004 reviews
Rating 4 - Poor. 68 out of 1004 reviews
Rating 2 - Terrible. 60 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carla Ma. Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a quick golf get away.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dakota

Stayed 1 night in Oct 2024

10/10 Excellent

CAROL

Stayed 1 night in Sep 2024

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. All staff is friendly, accommodating, and welcoming. Great views from the room.
Stayed 1 night in Nov 2024

2/10 Terrible

kari lynn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I havent stayed here since the late 90s and found myself needing to stay in the area for a funeral. No valet parking, no room service, room vanity light didnt work in the bathroom and tub dis not drain freely. No vending machines and just an overall low level type of people. Never again. So sad to see such a beautiful propertt brought to ots knees.
Stayed 2 nights in Nov 2024

10/10 Excellent

Virginie

Business traveller
Liked: Cleanliness, staff & service
Great view
Fast, great view.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

6/10 Okay

William

Business traveller
Amatuer Hotel in decline
Oddly neglected property, in the sense that the coffee wasn’t replenished, nor the water, nor was there a blanket in the room. Think Motel 6, back when it was “6”. This hotel is not flagged, so they are on their own, with, I suppose, no quality checks or enforced standards. All in all, a property in decline.
Stayed 2 nights in Nov 2024

2/10 Terrible

Billie

Stayed 1 night in Oct 2024

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use any of the ammunition’s but check in was easy and staff was great. Hotel was comfortable and clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service
Stayed 1 night in Nov 2024

10/10 Excellent

shumei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Hector

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rey Antonio

Stayed 1 night in Oct 2024

10/10 Excellent

Mesfun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all very good
Stayed 1 night in Nov 2024

6/10 Okay

LILY, Escondido

Stayed 2 nights in Oct 2024

8/10 Good

De

Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Stayed 1 night in Oct 2024

10/10 Excellent

XL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise
Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Adriana

Liked: Cleanliness
Check is is at 4, however; my room was not ready until 615
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret, Diamond Bar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2024

8/10 Good

Jeimy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sabino

Stayed 2 nights in Sep 2024