6/10 Okay
CHARLOTTE
Travelled with family
24 Nov 2024
Liked: Cleanliness, property conditions & facilities
Good location, breakfast was average but not great. I went into the hotel the AM of checkin to secure an extra night under my nieces name. At that time i explained that we wanted to keep the same room for all 3 nights a d i was assured it would be no problem.
The late morning of the 3rd night I got a call from the hotel asking about why we hadnt checked out yet.
I explained that the room under my nieces name was in fact the payment for our 3rd night in the same room.
He stated that there were no notes in the computer about the arrangements that I had made with, Lili, I believe that AM of the 1st day.
I confirmed with him my nieces name and he transferred that credit over to our room.
When we got to the hotel we found that our keys had been deactivated so we had to go back down from our room to the front desk to get new keys!
We also had amorous headboard banging neighbors who were active every several hours both nights!
We reported it to the front desk after the 1st nite and we were assured that they had checked out for our 2nd nights stay.
No such luck!! They were at it again keeping us up!!
CHARLOTTE
Stayed 2 nights in Nov 2024