8/10 Good
Heather
Travelled with family
12 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff, spacious room. We had excellent service in the restaurant which has a very basic menu. Food was good and reasonably priced. Only complaint besides the non existent free shuttle is that it would have been nice to have some creamer in our fridge for coffee.
My overall rating would be a 5 if it wasn’t for the misinformation about the free shuttle. when I called to check on how to book the free airport shuttle, the guy who answered spent over 5 minutes collecting data for the reservation I had already made which it turns out was an up-sell for choice hotels. He then informed me that they don’t offer a shuttle and told me I had to make my own way. I spent another 10 minutes discussing this with him and explaining this is one of the reasons we booked here. He said that since I booked through a 3rd party, it was not accurate and basically chastised me for not booking direct. Please be aware if you book for this reason. It was incredibly disappointing. A taxi from the airport was $27 which was $12 cheaper than Uber. So disappointing as there is so much to live about this place.
Heather
Stayed 1 night in Dec 2024