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Best Western Diamond Bar Hotel & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Diamond Bar Hotel & Suites

Standard Room, 1 King Bed, Non Smoking, Refrigerator
Lobby
Exterior
Outdoor pool
Property amenity

Reviews

7.0 out of 10

Good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
259 Gentle Springs Ln, Diamond Bar, CA, 91765
  • California State Polytechnic University, Pomona
    4 min drive
  • Fairplex
    8 min drive
  • Auto Club Raceway at Pomona
    10 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    25 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Pool
Breakfast included
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Free WiFi
4.1 out of 5, Very good, (1207)
The price is €118
for 1 night
includes taxes & fees
5 Jan - 6 Jan
La Quinta Inn & Suites by Wyndham Pomona

About this property

Best Western Diamond Bar Hotel & Suites

Hotel in Diamond Bar with free breakfast and a 24-hour front desk
An outdoor pool, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Best Western Diamond Bar Hotel & Suites offers 97 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Diamond Bar hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Best Western Diamond Bar Hotel & Suites. During your stay, you'll be close to California State Polytechnic University, Pomona. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the breakfast and the clean accommodations
  • Just a 4-minute drive from California State Polytechnic University, Pomona and 12 minutes from California State University, Fullerton
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. Best Western Diamond Bar Hotel & Suites also features an outdoor pool, a garden, and coffee/tea in a common area. Self parking is free.

This Diamond Bar hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 6:00 AM–9:30 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Access via exterior corridors
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 15.99 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.99 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Best Western Diamond Bar
Best Western Diamond Bar Hotel
Best Western Hotel Diamond Bar
Diamond Bar Best Western
Best Western Diamond Bar Hotel Diamond Bar
Best Diamond Bar & Suites
Best Western Diamond Bar Hotel & Suites Hotel
Best Western Diamond Bar Hotel & Suites Diamond Bar
Best Western Diamond Bar Hotel & Suites Hotel Diamond Bar

Best Western Diamond Bar Hotel & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 175 out of 1001 reviews" "
Rating 4 - Poor. 118 out of 1001 reviews" "
Rating 2 - Terrible. 136 out of 1001 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sharon, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Chocolate syrup with chocolate chip waffles, may want to bring some whipped cream to finish it off.
Stayed 1 night in Sep 2024

10/10 Excellent

Alex

Stayed 1 night in Sep 2024

2/10 Terrible

Hezhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor service attitude
Stayed 1 night in Sep 2024

4/10 Poor

Gabriel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was nice and clean. The air conditioner was old and didn’t work very well. The staff took 30 minutes to check me in and ended up charging me 2 times for the same reservation. Then after I checked out I didn’t receive my deposit back on my card that was charged for incidentals. I called them a week later and they just gave me the run around. Never going there again.
Stayed 1 night in Sep 2024

2/10 Terrible

John

Travelled with family
Disliked: Property conditions & facilities, room comfort
The Front Desk Manager was very rude and combative and woke up to a Spider in my bed. Wouldn’t recommend letting even an animal stay here.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Stayed 4 nights in Aug 2024

6/10 Okay

Kristina

Stayed 1 night in Aug 2024

4/10 Poor

estrella

Stayed 3 nights in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness
Check in took forever for some reason. Clerk was friendly but it literally took almost 20 minutes. No other customers were present….other than that, everything was great.
Stayed 1 night in Aug 2024

8/10 Good

sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice size
Stayed 1 night in Aug 2024

6/10 Okay

Kristina

Travelled with family and small children
Disliked: Cleanliness
Homeless in the hallways
Stayed 2 nights in Aug 2024

10/10 Excellent

Alisha

Stayed 1 night in Aug 2024

10/10 Excellent

LATDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was pretty well kept and looked good. We appreciate that they had breakfast available. The rooms were spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Raman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never requested handicapped accessible room I was given one late in night who is tired after 8 hr drive . Was never informed when I checked in that my room is handicapped accessible room ! Next day I had to leave early so could not have time to request to change my room plus when I returned in evening my room was not serviced 😡. I had to call and get them send some one to clean up bit . Very disappointed. Expedia should have looked in to this when I made the reservation. !!!
Stayed 3 nights in Aug 2024

8/10 Good

Santos

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Unprofessional Staff and Owner
I wish I could add a zero rating on the hotel's staff and service. They are unprofessional, and the supervisor/who claimed to be the owner is also of no help. I had an issue when I tried to extend my stay at that place. The receptionist insisted that I needed to add $20 for the room not facing the freeway after we already stayed there for 6 days, that was ok when I asked if they could do a complementary, but the receptionist refused and hung up the phone. I called again then I looked for a manager, the supervisor/claimed the owner answered my phone, then he started with blah blah blah.... As a business owner and the kind of industry that you are in, you should listen to your customer, instead, he keeps on talking. So I just said, please just refund my stay, and I'll get another hotel that is worth my penny. Reading back the review after I had a bad experience, I would agree 100% that the supervisor/owner and the receptionist are unprofessional.
Stayed 2 nights in Jul 2024

2/10 Terrible

Aja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Preeti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy clean hotel
It was nice cozy place . Stayed here one night . Overall good experience. Complimentary breakfast was good .
Stayed 1 night in Aug 2024

8/10 Good

Peike

Stayed 1 night in Jul 2024

2/10 Terrible

jessica

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service I found a big cockroach in the bathroom The remote controle didn’t have batteries
Stayed 1 night in Aug 2024

2/10 Terrible

Nathan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Minhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good don’t live there
Stayed 2 nights in Jul 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024