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Zen Apartments London - Excel O2 Arena

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Zen Apartments London - Excel O2 Arena

Fridge, microwave, oven, dishwasher
Fountain
Courtyard view
Aerial view
Family dining

Reviews

4.0 out of 10

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi

Explore the area

Map
Baltimore Wharf Building, Dock East, 3 South Quay Square, London, England, E14 9FS
  • One Canada Square
    15 min walk
  • Cutty Sark
    11 min drive
  • National Maritime Museum
    13 min drive
  • London (LCY-London City)
    18 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio

Desk, soundproofing, iron/ironing board, rollaway beds

Studio

  • 51 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Zen Apartments London - Excel O2 Arena

Art Deco London hotel in Canary Wharf with an indoor pool
An indoor pool, a restaurant, and a spa tub are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include an outdoor tennis court, self parking, and dry cleaning. Weekly housekeeping is available.
Zen Apartments London - Excel O2 Arena offers 2 accommodations with hair dryers and irons/ironing boards. Accommodations at this 4-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with digital channels. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Zen Apartments London - Excel O2 Arena, you'll be close to O2 Arena. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include laundry facilities and an elevator
  • Onsite recreation includes an outdoor tennis court
  • Just a 2-minute drive from Thames River and 8 minutes from ExCeL Exhibition Centre
There's a restaurant on site. Public spaces have free WiFi. Zen Apartments London - Excel O2 Arena offers its guests an indoor pool, an outdoor tennis court, and a spa tub. Zen Apartments London - Excel O2 Arena also features laundry facilities, dry cleaning/laundry services, and an elevator. Parking is available for a fee.

This 4-star London hotel is smoke free.

Zen Apartments London - Excel O2 Arena has a restaurant on site.

Languages

Bulgarian, English, Hindi, Latvian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 20 per night)
  • Free off-site parking; booking required

Food and drink

  • 1 restaurant

Things to do

  • Indoor pool
  • Outdoor tennis court
  • A hot tub

Conveniences

  • Lift
  • Reception hall

Guest services

  • Dry-cleaning service
  • Golf pro shop
  • Housekeeping (weekly)
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Plasma TV

Food and drink

  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 AM
Late check-in fee: GBP 30 for check-in after 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: GBP 30

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 20 per night
  • Late check-in fee: GBP 30 for check-in after 8 PM
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. The host will greet guests on arrival.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Zen Apartment London Excel O2 Arena
Zen Apartment Excel O2 Arena
Zen London Excel O2 Arena
Zen Excel O2 Arena
Zen Apartments London Excel O2 Arena
Zen Apartments London - Excel O2 Arena Hotel
Zen Apartments London - Excel O2 Arena London
Zen Apartments London - Excel O2 Arena Hotel London

Zen Apartments London - Excel O2 Arena Reviews

Reviews

4.0
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 5 out of 14 reviews" "
Rating 2 - Terrible. 6 out of 14 reviews" "

4.6/10

Cleanliness

4.4/10

Staff & service

8.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy apartment. No extra sheets or towels however.
Stayed 6 nights in Dec 2018

4/10 Poor

Helle

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place but however the service was horrible.. once we checked me, we contacted the management about house supplies 2 days later and no one ever came by to drop off any.

4/10 Poor

Dom, G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
I usually don't post reviews unless they deserve them. Apartment was not clean at all, dirty floors dirty shower and the previous tenants body wash and shampoo were left on the shower floor. Would not stay here again

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book
The most disappointing stay ever. I booked a double room apartment and was fined of with 2 studios which were in separate buildings. One of which had no hot water during the stay and stank of Indian curry. We could not get hold of the owners neither could hotels.com who tried several times and who did not phone me back on the 2 promised occasions. I would not recommend these apartments nor hotels.com a ruined weekend which happens once a year with family from Italy and Ireland

4/10 Poor

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Worst accommodation in forty years
Staff that meet you are not pleasant. They clearly only want your money. I would suggest you look for anywhere else but here

2/10 Terrible

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth £5 a night
Room was in terrible condition. Shower didn't work, bed is broken. Awful just awful.

2/10 Terrible

Giles

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever
Terrible service. The room is half the size they advertise and very tired. The agents are rude and obnoxious. wished I had paid more and strayed somewhere nicer

6/10 Okay

Lynda

Disliked: Cleanliness, property conditions & facilities
cheap for a London stay but shabby and disorganise
didn't receive a phone number to contact anyone and the address given was also incorrect. Other serviced apartments reception gave us a number. without that help we would not have found the apartment, we were told this happened all the time. once we arrived friendly welcome but odd experience of being asked for bank account details to refund a credit card pre payment for damages. told money been recredited to credit card 2 days later - still to check and confirm

2/10 Terrible

oluwole, houston

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Embarrassment of my Life
They are agents renting out different apartments. They kept changing my location until finally I was given an apartment on the 4th floor of a building with the elevator not working. What a shame. Expedia should beware.

2/10 Terrible

Maged, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous Experience!
Knowing that I would arrive late, I tried to contact the hotel many times in vain. Finally, I was able to get hold of one their employees and paid an additional GBP 30 for my late check in. Then we were told that check-in instructions would be sent to us with an hour, then we get total silence for another day. After repeated attempts, we receive an email, which references a location different than my original booking without any explanation, not to mention an apology. I arrive on the booking date and follow the directions, only to discover that the address given doesn't exist, as it's a mix of two locations! I went to both of them and was told by security personnel there are no keys for me. I managed to reach one the hotel employees, she informed me that my booking has been changed to a 3rd location! I keep walking in the rain from a location to another, until I reach the new place to find no security person over there to give me the keys. I managed to get the keys eventually, so I get in a mediocre, smelly, unclean apartment that is entirely different than what I had booked originally! I demand a full refund of my money as I didn't intend to stay in this horrible place they assigned to me without my consent. Guess what they told me: sorry we can't give your money back. So I find that my only obligation now is to warn others from this irresponsible company after the HORRENDOUS experience I have been through because of this SCAM and outright THEFT.

10/10 Excellent

John, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment, great location!
Location was perfect for accessing Central London and easy to find. Convenient to shopping and public transportation.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort