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Zedwell Underground Hotel Tottenham Court Road

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Zedwell Underground Hotel Tottenham Court Road

Cocoon 3
Cocoon 4
Cocoon 4
Cocoon 4
Exterior

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
112a Great Russell Street, London, England, WC1B 3NQ
  • Tottenham Court Road
    1 min walk
  • The British Museum
    5 min walk
  • Russell Square
    9 min walk
  • London (LHR-Heathrow)
    62 min drive

Room options

View all photos for Cocoon 1

Soundproofing, free WiFi, bed sheets

Cocoon 1

  • Sleeps 1
  • 1 Twin Bed

View all photos for Cocoon 1, Accessible

Soundproofing, free WiFi, bed sheets

Cocoon 1, Accessible

  • Sleeps 1
  • 1 Twin Bed

View all photos for Cocoon 2 Accessible

Cocoon 2 Accessible

Cocoon 2 Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Cocoon 2 Twin

Cocoon 2 Twin

Cocoon 2 Twin

  • Sleeps 2
  • 1 Double Bed

View all photos for Cocoon 4

Cocoon 4

Cocoon 4

  • Sleeps 4
  • 2 Double Beds

View all photos for Cocoon 2

Cocoon 2

Cocoon 2

  • Sleeps 2
  • 1 Double Bed

View all photos for Cocoon 3

Cocoon 3

Cocoon 3

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Room

Zedwell Piccadilly Circus

Free WiFi
Air conditioning
24/7 front desk
Soundproof rooms
3.7 out of 5, Good, (4407)
The price is €107
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Zedwell Piccadilly Circus

About this property

Zedwell Underground Hotel Tottenham Court Road

Hotel with a 24-hour front desk, a short walk to The British Museum
Along with a 24-hour front desk, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free.
Zedwell Underground Hotel Tottenham Court Road offers 205 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
Our customers tell us they can't get enough of Zedwell Underground Hotel Tottenham Court Road's great location. During your stay, you're just a quick walk from The British Museum. Features include free WiFi in public areas.
  • Free WiFi (speed: 50+ Mbps)
  • Services include luggage storage
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of The British Museum and Leicester Square
Zedwell Underground Hotel Tottenham Court Road offers its guests express check-in, express check-out, and an elevator. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100
  • Step-free path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels

More

  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's TBC mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival. Guests are recommended to download the property's TBC mobile app before check-in.

Property is also known as

Zedwell Underground Tottenham Court Road
Zedwell Underground Hotel Tottenham Court Road Hotel
Zedwell Underground Hotel Tottenham Court Road London
Zedwell Underground Hotel Tottenham Court Road Hotel London

Zedwell Underground Hotel Tottenham Court Road Reviews

Reviews

6.6
Rating 10 - Excellent. 233 out of 917 reviews" "
Rating 8 - Good. 205 out of 917 reviews" "
Rating 6 - Okay. 195 out of 917 reviews" "
Rating 4 - Poor. 140 out of 917 reviews" "
Rating 2 - Terrible. 144 out of 917 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Chau

Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Nov 2024

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Amenities
1. Underground cool 'theme'. I liked the minimalist room 2. No windows as expected 3. Smelt like drains? In the corridors and in the room if you put the fan on. 4. No hairdryer 5. If you want to leave luggage it's £15 per item 6. Arrived 20min prior to check in. Sat and waited at 3pm exactly we self checked in on a tablet. Which is ok. However 100% the room would have been ready.
Stayed 1 night in Sep 2024

2/10 Terrible

Will

Business traveller
Disliked: Staff & service
Staff mocked threatened me over disability
My recent stay at Zedwell Tottenham Court was extremely upsetting due to the staff’s lack of even the most basic respect for my disabilities. Upon arrival and faced with an extortionate amount to check-in 40 minutes early I had to wait. Seats were available but despite explaining that while standing was more comfortable due to my condition, both options left me in increasing pain. I was then ignored by the front desk for 30 minutes. I struggled with the check-in process and while one member did seem to be genuinely trying to help, others who inserted themselves into the situation were dismissive, argumentative, and generally made the situation worse. One staff member in particular accused me of fabricating my disabilities, argued that I did not deserve any help, and only had myself to blame for the pain I was in and the difficulties I was having. The actions of that staff member triggered a panic attack. The situation worsened the next day when I was further antagonised by the same staff member who again accused me of falsifying my disability and threatened to have me removed from the property by security. In both incidents, nearby management observed from a distance without intervening. The hotel’s staff displayed a complete lack of empathy and professionalism. I would not recommend this hotel, especially to disabled guests.
Stayed 1 night in Sep 2024

2/10 Terrible

Salvador

Business traveller
Disliked: Staff & service, amenities
WORST customer service ever, they charge for EVERYTHING (15 GBP for an iron!, 15 GBP per bag to guard for an hour!!!, front desk people have worst attitude, and none of these things are advertised when you book!!! Plus it's literally underground (fair enough that's in the name) but air gets stuffy and heavy and not knowing if it's day or night gets you after day 1, not staying here again, EVER.
Stayed 1 night in Sep 2024

4/10 Poor

Colleen

Stayed 1 night in Sep 2024

2/10 Terrible

Michelle Monica

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Standards falling
Stayed here 15+ times over the past 18 months but the standard is really starting to diminish. Room was dirty with a bunch of hair and dust on the floors and the fresh linen looked suspiciously unfresh. There was gum stuck behind the bed and just generally it was not a great experience
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, son upgraded as room oversold. Couldn't fault this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Grant

Stayed 2 nights in Sep 2024

8/10 Good

Parminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, friendly staff. Plumbing a bit noisy
Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie Rebecca, Aurora

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel for a London stay. The beds are comfy, they bring you new towels each day. It’s the perfect size, it’s in a less busy London area where you can walk to places easily. Right next to stores. I will only stay here when I come to London!
Stayed 8 nights in Aug 2024

4/10 Poor

Martin

Business traveller
Disliked: Cleanliness, property conditions & facilities
New Linen Needed
The bed, duvet and sheets had stains, buttons broken and generally looked poor.
Stayed 1 night in Sep 2024

4/10 Poor

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was not known at the time off booking but the rooms dont get made up on a daily basis and the bins dont get emptied. New towels just get thrown in. As a matter of course I will usually leave my room tidy on a daily basis. Pillows at the head of the bed. Duvet shook out etc. But when I came back later that evening it was a shock that housekeeping had not re-done the bed or cleaned the room. So I set about making it myself. I pulled the bedding off the bed to uncover a wave of yellow stains all over the mattress beneath. Im not one for photos so I dont have any but it looked like something Jackson Pollock would be proud of! Secondly. The sheet that was used was barely able to cover the mattress beneath. It could just about reach over the sides but it couldnt cover the head and foot of the bed which meant that wherever you turn it just pealed back. Really disappointing to see that the bins dont get emptied daily as a basic common curtesy. The common areas themselves are quite missleading about the expectations on the rooms as these are kept very well. Issues only become apparent once you open your door. Wont be staying again for fear of catching something. Only saving grace is that perhaps the team on reception were great. Really helpful and very friendly.
Stayed 2 nights in Sep 2024

6/10 Okay

Toby

Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

José, Paris

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Kevon

Liked: Cleanliness
Disliked: Staff & service
Overall not worth it! Pros: Close to transportation, not too expensive Cons, too minimal (no closet, no dresser), too many fees ($15 per bag to hold on to luggage, $60 for early check in)
Stayed 8 nights in Sep 2024

2/10 Terrible

James

Stayed 1 night in Sep 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities
We were due to stay at the Tottenham Court Rd hotel, we arrived 30 minutes early and was told it would be £40 to check in early so we said we would go back at 10.30pm after our theatre show, when we got back at 10.30pm we were told they had moved us to the Zedwell hotel in Piccadilly… no email or phone cal to tel is this! when we asked where that was they just said ‘it’s 10 minutes down the road’ we finally found the hotel and on first appearance it looked nice and clean however in our room we found used contact lenses left on the shelf by the bed!! The hotel is above the coyote ugly nightclub… we felt like we were in the bar! The music was so loud it even vibrated in the pillows, the music finally ended about 4am so very little sleep was had!!! If you want a night of sleep we don’t recommend this hotel!!! And Zedwell hotels advertise themselves as having soundproof rooms!
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Hans

Deep underground
Was ok, for the money I expected an iron, but this was £10 extra as ironing clothes is frowned upon in London, also no cups for toothbrushes and no cloths, just 2 towels, won't be going back.
Stayed 2 nights in Sep 2024

4/10 Poor

Donnell

Disliked: Cleanliness, amenities, property conditions & facilities
Shower was lukewarm, ventilation very noisy also noise from Tube
Stayed 4 nights in Sep 2024