4/10 Poor
Stephanie
Travelled with partner
28 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel stay as a break to recover from a minor surgery, my main objective for the trip was to relax and just watch tv and sleep.
The staff upon check in were very pleasant.
I decided to pay a little extra to stay here instead of 2 other cheaper options close by because i thought it would be higher quality.
First of all the tv was glitching on the regular channels and wasn't a smart tv so we were unable to plug any of our devices in to get the tv to work and so only had the option to have it off or watch things from our phones , for context i was unable to get out of bed for at least 2 of the days and so this was really disappointing. We asked if they had a hdmi cable to help with the tv which they eventually brought but we were treated like it was an unreasonable request and the person even hung up on my partner.
The room itself was very bare minimum , no shelf in the shower, no bedside drawers and no where to sit down we had to ask for a chair.
The food was reasonable and decent but the staff at the resturaunt were generally not v friendly is the only way to put it.
I think if i was in better physical fitness it might not have seemed so bad but needing the extra accessibility and slower pace did not seem very possible at this hotel.
One of the mornings where i had managed to get to sleep very late from being in pain the front desk called the room around 8.30am on repeat until i had to get out of bed to answer, only to ask if i had the tv
Stephanie
Stayed 4 nights in Nov 2024