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Russell Square Hotel

3.0 star property

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Photo gallery for Russell Square Hotel

Family Suite, Kitchen | Private kitchen
Family Suite, Kitchen | Bathroom
Desk, iron/ironing board, free WiFi, bed sheets
Flat-screen TV
Family Suite, Kitchen | Living area

Reviews

5.2 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
11 Bernard St, London, England, WC1N 1LN
  • Russell Square
    ‪2 min walk‬
  • University College London
    ‪3 min walk‬
  • The British Museum
    ‪9 min walk‬
  • London (LHR-Heathrow)
    ‪51 min drive‬

Room options

View all photos for Family Room, Ensuite

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Ensuite

  • 12 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Basic Double Room, 1 Double Bed, Shared Bathroom

Desk, iron/ironing board, free WiFi, bed sheets

Basic Double Room, 1 Double Bed, Shared Bathroom

  • 8 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Shared Bathroom

Desk, iron/ironing board, free WiFi, bed sheets

Triple Room, Shared Bathroom

  • 12 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, Ensuite

Desk, iron/ironing board, free WiFi, bed sheets

Triple Room, Ensuite

  • 10 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, 1 Double Bed, Ensuite

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, 1 Double Bed, Ensuite

  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, 2 Double Beds, Ensuite

Desk, iron/ironing board, free WiFi, bed sheets

Quadruple Room, 2 Double Beds, Ensuite

  • 15 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Kitchen

Family Suite, Kitchen | Private kitchen

Family Suite, Kitchen

  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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The price is €565
for 1 room
includes taxes & fees
9 Apr - 10 Apr
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About this property

Russell Square Hotel

Guesthouse with a 24-hour front desk, steps from Russell Square
Along with laundry facilities, this smoke-free guesthouse has a 24-hour front desk and free WiFi in public areas.
Russell Square Hotel offers 14 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. This London guesthouse provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Russell Square Hotel, you're just a quick walk from The British Museum. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities
  • Steps from Russell Square and 3 minutes by foot from University College London
Russell Square Hotel offers its guests laundry facilities. Public spaces have free WiFi.

This 3-star London guesthouse is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private or shared bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Russell House Hotel London
Russell House London
Russell Square Hotel London
Russell Square Hotel Guesthouse
Russell Square Hotel Guesthouse London

Russell Square Hotel Reviews

Reviews

5.2
Rating 10 - Excellent. 13 out of 155 reviews
Rating 8 - Good. 32 out of 155 reviews
Rating 6 - Okay. 32 out of 155 reviews
Rating 4 - Poor. 35 out of 155 reviews
Rating 2 - Terrible. 43 out of 155 reviews

6.2/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Hailey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Writing this review with a heavy heart. We were previous occupants at this hotel back in 2022 and had an amazing experience. Now visiting again in 2024 it was a more than disappointing experience. The staff was invisible after ringing the bell multiple times for maintenance. We stayed 5 nights with no maid service in sight, after requesting new towels, sheets, etc. Toilet was out of order for our room and weren’t offered any accommodations. Staff said they’d have a plumber come out and fix it the following day… no plumber came! Cleanliness of our room was poor. Hair was everywhere in the bathroom, on the floor, sink, shower… even in the bed! Bathroom smelled of mold and mildew. The only redeeming factor was the location of this place. Right next to the tube and near many food options/ attractions. For the price, you get what you get.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jennifer, FPO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs everywhere (yes we have photos) - forced to leave early into multi-day stay. Staff non-existent. Management unresponsive to email, phone, and Expedia. Bedbugs so bad that it required visit to doctor, prescription steroids, destruction of some luggage, enormous cleaning expense. No refund.
Stayed 11 nights in Jul 2024

6/10 Okay

Crispin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Read other reviews of bed bugs and dirt and was concerned - stayed on top floor: it was clean, no trace of pests. The bathroom was a retro 80s set up, nothing to fault. You pay for what you get: the Russell is basic but ideal for seeing London. Stayed in far more expensive places that have been far worse.
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
This is truly a case of you get what you pay for. This is a cheaper “hotel” in a great area that’s near everything and shares a wall with a station, so if you’re spending 5%of your time or less in your room this is the place for you. It looked like it was stuck in the 1980s, which wouldn’t be an issue except it felt like the last time it was cleaned was the 1980s. This is not your traditional hotel and more of an air bnb situation with the hotel owners only interacting with you is to give you the key. Every hard surface had clearly not been wiped down in some time, and the quality of toilet paper, towels, etc left room for improvement. There is also a hostel on the first floor which made the hotel price seem high considering the only different is a in unit private bathroom that cannot fit more than one person at a time. There is no AC as well and the rooms get hot quickly from the shower so be prepared to keep windows open. Appliances were run down and poor quality. Overall, this truly is a case of you get what you pay for. If you want a traditional hotel and can spend $200+ a night then this is the place for you, otherwise look elsewhere. P.S. we saw previous reviews regarding bed bugs, we scoured the mattresses when we arrived and didn’t see any/this was not an issue for us.
Stayed 5 nights in Jul 2024

6/10 Okay

Benjamin

Stayed 2 nights in Jul 2024

6/10 Okay

Susan

Disliked: Staff & service
Stayed 2 nights in Jun 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very Pink
Very basic, But clean. Great location
Stayed 2 nights in Jun 2024

4/10 Poor

Lori

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best
This is not a hotel, it’s basically a room that was rented. There’s no service, no amenities, we took out our garbage after a few days. It’s hot and tiny for three people. It was a great location, and quiet. It’s cheaper than most “hotels” in London but there are reasons why it’s cheaper.
Stayed 5 nights in May 2024

2/10 Terrible

Deirdre, Ilderton

Travelled with group
Our room was a triple with a shared bathroom. This room is not shown on the website BEWARE. This room is more like a hostel not hotel. There is no air, no fridge, no tv remote. No coffee, kettle or anything. The bedroom is not a solid door so lights go on and off all night as people come and go. Beds are horribly hard. The shared bathroom we had was the pink one shown on the website and the pictures make it look good. It is not. However there is a 25 hour store across the street to get what you need. The location is good. 15 minute walk to the train station and the tube is right next door. If you are looking for a very basic no amenities room this would be for you
Stayed 3 nights in Jun 2024

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but Comfortable
Ideal for a one- nighter, comfortable but basic. Let down by difficulty in communication! Their idea of 24 hour reception is going outside and ringing the doorbell to get attention! Their phone number on the website is invalid and they don't respond to messages via the website either so that was frustrating when I was trying to ensure that I could leave my bag prior to check-in
Stayed 1 night in Jun 2024

8/10 Good

Sunita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not what it appeared to be in photos, and there was a bad odor that was helped by opening the window and blowing the fan. Toilet seat was broken and the overhead light failed to illuminate at times.
Stayed 4 nights in Apr 2024

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissatisfied!
We needed to add a room to our reservations and made a mistake when booking this hotel because it had a very similar name to the hotel we already had a booking with for the previous night. After searching for a long time to try to find a phone number to get assistance, we spoke with a hotels.com associate who tried to call the hotel to explain the mistake and ask for an exception to their non-cancellation policy. The associate was not able to make contact with the hotel at the time, but assured us that hotels.com would negotiate the matter with the hotel to credit our account. In the end the hotel refused to cancel the reservation. My family did end up staying there and it worked out ok, but it was not as nice as what I had originally planned for them. The best thing about the hotel was that it was right next door to the Russell Square Underground station and across the street from the Bloomsbury shopping mall. Very convenient and surprisingly quiet for being so close to the tube. However, customer service was virtually non-existent. It did appear to be fairly clean, but the decor was very bland. The room had hardly anything more than 2 beds and a bathroom; no luxuries at all.
Stayed 1 night in Mar 2024

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Diskrepanz zwischen der Präsentation im Netz und der Realität ist eine Unverschämtheit. Wir haben das Zimmer nicht bezogen. Das wirft auch ein ganz schlechtes Licht auf Expedia.
Stayed 4 nights in Mar 2024

6/10 Okay

kirsten

Stayed 3 nights in Mar 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrally located accommodation
The hotel is located just next to the Tube station Russell Square. The rooms were clean and everything worked well.
Stayed 1 night in Feb 2024

8/10 Good

ANTHONY

Travelled with partner
Liked: Cleanliness, staff & service
Right next door to tube station. Pret just across the road and a good pub 40 mtres away. All very convenient.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
A bit dated, but clean and perfect for staying in town after office xmas party.
Stayed 1 night in Dec 2023

4/10 Poor

Mitchell

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Allan

Stayed 3 nights in Nov 2023

4/10 Poor

Stephen

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No hot water. Otherwise room was adequate and seemed very clean. More like a hostel than a hotel. Well sited.
Stayed 1 night in Oct 2023

2/10 Terrible

Idowu olorunseun

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are terrible poor customer services
Stayed 9 nights in Oct 2023

4/10 Poor

Karina

Disliked: Staff & service, amenities, property conditions & facilities
This was the worst hotel I ever stayed, for £200 for 2 nights I had nothing in the room, no kettle to, no tea or coffee, no breakfast. Even it was a 3 star hotel it had to have all this, I expected. When I asked the owner for the kettle, he gave me a broken one, I had to ask for another. I don't like asking. For £200 I should have booked a better hotel.
Stayed 2 nights in Oct 2023

8/10 Good

Justine

Was ok … just stayed one night and wanted a cheap hotel. Close to Eurostar start line. Was clean and bed comfy…
Stayed 1 night in Oct 2023

8/10 Good

christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideal London stopover, no frills.
Our short stay was fine. I would suggest 3 of things. 1) a few more hangers. We were 3 and only had 2 hangers 2) state in your writeup that there is a hair dryer. 3) organise something so one can contact the hotel. The number provided 02032896304 and 02078377686 are never answered. While some complained about the noise we never heard anything. The furniture and carpeting are dated but clean and functional. The room was quite small for 3 but as we were only there to sleep it didn't bother us. The location is a 100% advantage so well worth the price.
Stayed 2 nights in Oct 2023