10/10 Excellent
Pablo V., Seattle
8 Sept 2024
Liked: Cleanliness
Fantastic location and stay!
We had a fantastic stay on the Thames in Richmond! Incredible location that is just a few steps from cafes, restaurants, and pubs! Was a great fit for our family of four, and the separate rooms for the toilet and shower actually made our routines more efficient. The Nespresso coffee pods, quart of milk, and prosecco were a welcome gift when we arrived!
They had everything we needed to cook and there were just enough plates, cups and silverware for one meal for four people. We were happy to have a laundry machine and dishwasher in the unit!
There was some confusion on the day of check-in about additional fees for the kids that the hosts said they were owed. We reminded them that the dates, prices, and guests, including kids, was agreed upon and pre-paid in VRBO and they apologized for the confusion. Served as a good reminder to us to never pay outside of VRBO.
The hosts were very quick to respond and take action when we couldn't find a comforter/duvet big enough for the sofa bed. They had one delivered quickly and we really appreciated their responsiveness.
We were very happy with our stay and hope to come back!
Pablo V.
Stayed 7 nights in Aug 2024