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Park Hotel

2.5 star property

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Photo gallery for Park Hotel

Lobby sitting area
Twin room | Bathroom
Exterior
Reception
Desk, iron/ironing board, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
327 Cranbrook Road, Ilford, England, IG1 4UE
  • Westfield Stratford City
    ‪11 min drive‬
  • ExCeL Exhibition Centre
    ‪11 min drive‬
  • O2 Arena
    ‪17 min drive‬
  • London (LCY-London City)
    ‪12 min drive‬

Room options

View all photos for Twin room

Twin room

Twin room

  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Park Hotel

Victorian hotel in Ilford with free parking
A 24-hour front desk, a TV in a common area, and free self parking are available at this hotel. WiFi in public areas is free. Other amenities include a banquet hall.
Park Hotel offers 60 accommodations with coffee/tea makers and portable fans. LCD televisions are featured in guestrooms.

This Ilford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Park Hotel, you'll be close to ExCeL Exhibition Centre. Enjoy features like free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include TV in a common area
  • 11 minutes by car from ExCeL Exhibition Centre and 13 minutes from Tottenham Hotspur Stadium
Park Hotel offers its guests a television in a common area. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Victorian Ilford hotel.

Languages

English, Hindi, Italian, Romanian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Heating
  • Portable fan

Bathroom

  • Hairdryer (on request)
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 100 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Park Hotel Ilford
Park Ilford
Park Hotel Hotel
Park Hotel Ilford
Park Hotel Hotel Ilford

Park Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 145 out of 1002 reviews
Rating 8 - Good. 330 out of 1002 reviews
Rating 6 - Okay. 243 out of 1002 reviews
Rating 4 - Poor. 131 out of 1002 reviews
Rating 2 - Terrible. 153 out of 1002 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Value
I received a fresh, light, and well presented large double room with a nice TV, fridge, and an equally clean and fresh ensuite bathroom
Stayed 1 night in Dec 2024

2/10 Terrible

Mehmood

Travelled with group
Disliked: Amenities, property conditions & facilities
the fridge inside the room was not functioning properly. I got electric shock when I touched it.
Stayed 1 night in Dec 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

xu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
She has brought shame to her hotel!
I have never encountered such terrible service. I booked the hotel online, and when my colleague went to check in, he realized he had forgotten to bring his ID and credit card. After registering with a photo of his ID, he was told that a physical card was required to pay the deposit—bank transfers, cash, or Apple Pay were not accepted. Without a physical card, he would not be allowed to stay. It was already 11 PM, and we couldn’t go back to retrieve the card or find another hotel. My colleague, who doesn’t speak English well, didn’t know what to do. He pleaded for an alternative solution, but the Indian female staff member coldly refused, simply stating that if he couldn’t provide a card, he had to leave, and then ignored his further inquiries. She even shouted at him, “You must have a physical card. If not, leave!” before walking away. Later, a male staff member came over and suggested asking a nearby friend to help pay, which finally resolved the issue. Travelers can often face unexpected situations, such as forgetting or losing their documents. This female staff member perfectly exemplified someone lacking patience, service awareness, and even basic human empathy. She is truly unfit for this job and has brought shame to her hotel!
Stayed 2 nights in Nov 2024

2/10 Terrible

iliyas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful experience disgusting service and pla
Stayed 1 night in Dec 2024

6/10 Okay

jeydikson

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Dipen B

Stayed 4 nights in Nov 2024

10/10 Excellent

Nison

Stayed 1 night in Nov 2024

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was not ready at 8 30 pm said it needed cleaning. Made me pay £100 deposit which is not returned to my bank till 7 working days .lucky that then sent us to a different sister hotel witch was better.hope the £100 get returned in 7 working days . please avoid this hotel.
Stayed 1 night in Nov 2024

8/10 Good

Santosh

Stayed 1 night in Nov 2024

2/10 Terrible

olumide

My friend could not use it due to some wrong registration
Stayed 1 night in Nov 2024

4/10 Poor

Pathmaranee

Travelled with family
Nothing has provided. No kettle and no tv no cups
Stayed 2 nights in Nov 2024

6/10 Okay

Aneesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Darran

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Apr 2024

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare
Worst experience ever staying at a hotel. Bed was terrible needs a new mattress. People living in the hotel with kids running wild far to much noise . Avoid at all cost better to spend a bit more for somewhere else. Also they make you pay a £100 fee in case of any damages but hold on to the money for a week,
Stayed 1 night in Apr 2024

6/10 Okay

Ayesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Was told we would get breakfast in an email, but no breakfast was available! Misleading info!
Stayed 1 night in Apr 2024

6/10 Okay

Rudy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom door couldn't close or lock. Room and bathroom was clean. Receptionist lady was nice. There was security at entrance, otherwise the hotel wouldn't seem safe. I'm guessing the hotel is also being used as temporary accommodation for people waiting for a house or could be asylum seekers waiting for permanent accommodation. (I could be wrong).
Stayed 3 nights in Apr 2024

2/10 Terrible

Vivek

Stayed 1 night in Mar 2024

2/10 Terrible

UMAIR

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is clean everything is ok. I booked different room but staff gave me average room and in email they mentioned you pay £50 deposit but they changed me £100 totally different to what they show to people on website
Stayed 1 night in Mar 2024

6/10 Okay

Meena

Noise Cleanliness good
Stayed 1 night in Mar 2024

2/10 Terrible

Jeanette

Stayed 1 night in Nov 2023

2/10 Terrible

Hanene

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The reception is awful, the advertising is misleading, there is no restaurant or dinner service, the hotel is very dirty, the room is boxes small 45cm width windows and only the top window can be open, no curtain so woken up early no tea and coffe available in the room . Fir the price you can gind better hotel. NOT recommend and after 3 days still still vaiting for the refund of my deposite
Stayed 1 night in Jun 2023

2/10 Terrible

Des

Business traveller
Disliked: Cleanliness, staff & service
Bad Service
Toilet seat broken, carpet stained, no customer service from reception( having dinner, requested for a fan several times and never came to tell me there wasn’t any until I was checking out)
Stayed 2 nights in Jun 2023

2/10 Terrible

Khayrul

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I was checking in greeted with reception having an argument with customers.on my booking had breakfast included but get told I cannot have any as they have decided to close. I showed evidence and the manager decided to delete my email. Very rude and unhelpful. Would not recommend to anyone. Broken lights in the room and no fans. Or tea or coffee in room but there was a kettle. Customer service does not exist. You will be lucky to get a smile. Minus 5 stars and that’s generous. I contacted Expedia who said would get back to me via chat but have not had a word from you. Shocking and bad.
Stayed 1 night in Jun 2023