8/10 Good
Chris
Travelled with partner
27 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and the staff were all very helpful and friendly. The only issue was the temperature control in the room. Their system has central cooling that is turned off in the winter.
When we arrived, we set the room temperature to 18.5 C and set the system on auto. In a short time, the room had warmed up to 24 C and we had to turn off the unit and open the windows. The next morning we asked the front desk to have someone check the unit. When we returned in the evening, we inquired and were assured the unit was working properly and they explained there was no cooling capacity available in the winter. We tried again and the same heating happened with the unit. For the rest of our stay we left the windows open all day to cool down the room, then closed them just before we went to sleep. The room still warmed up overnight to a point we found too warm. The fact that the bed has only a duvet cover without a top sheet did not help our sleep in a room we found too warm.
Otherwise the location is very close to West Brompton tube station and there a several nice restaurants nearby.
Chris
Stayed 7 nights in Dec 2024