Disgusting Experience – Avoid!
This was honestly one of the worst hotel stays I’ve ever had. The room had none of the standard amenities – no cotton pads, no shower cap, no fridge. Worst of all, the room stank of sewage as soon as we walked in. The hallway on the first floor was just as bad.
I reported it to reception and was told the cleaner had “forgotten to put bleach down.” What a ridiculous excuse – bleach doesn’t fix that kind of smell.
After returning from a night out at 1am with my daughter, the room was unbearable. I went to reception and was told the only option was a basement room. The hallway still stank, but the room was slightly better – tiny, though, barely enough space to move. The staff member even took us into an occupied room by mistake where two people were sleeping!
We were finally moved, but no help was given with our luggage – at 2:30am, just me and my daughter.
Next day, I asked to speak to the general manager. A staff member gave me an email and said he’d pass it on – clearly fobbing me off. No reply.
We requested cleaning – the bed was made, but the rubbish was left, bathroom still dirty, and the used coffee cup untouched.
This place is a joke. Calling it Fawlty Towers would be kind. Spend your money elsewhere – you’ve been warned!