The Jesmond Dene – St Pancras Hotel Group

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, mobile payments and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

• Mobile payments
• Credit card pre-authorization
• Guest accommodation is sealed after cleaning
• Electrostatic spray is used for disinfection
• Cashless transactions are available
• Staff temperature checks are conducted regularly
• Masks are compulsory at the property
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation is not required for facilities on-site
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Security system
• Mobile key entry is not available
• Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• Property follows sanitisation practices of Safe Travels (WTTC - Global)
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is available
• Property follows regional sanitisation guidelines We're Good To Go (UK)
• Carbon monoxide detector
• No lifts
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are not available
• Debit cards
• Gap period enforced between guest stays - 72 hours