2/10 Terrible
Anthony, KITCHENER
Travelled with family
26 Dec 2024
Disliked: Cleanliness, property conditions & facilities
We spent Christmas Eve at the hotel and, unfortunately, our stay was disappointing from the start. An older woman was struggling to climb the stairs at the rear entrance to the property, and she appeared to be homeless. The building appeared to be under heavy renovation while being rented -- littered with paint shavings, paint mask parts, and rubbish. Our room was very far from reception even though we asked for a closer room due to my wife's sciatica; and we found a live cockroach in our room. Unfortunately, the bed was also quite soft. The room itself was OK but the entire hotel is dated and needs at least $1 million in renovation (smoke alarms are obsolete and I doubt they all work); our phone in the room just did not work and an outlet on the lamp stand did not work, forcing me to use another outlet. Finally, this hotel has "shared balconies" on the second floor, allowing anyone from street level to walk (not climb) onto them and to stand outside the sliding glass door to the room, which several "guests" did, causing us some concern (they could be anyone including people from the area). The restaurant was closed even though it was Christmas Eve (and closed the next day), so, all in all, we won't be staying at this hotel again.
Anthony
Stayed 1 night in Dec 2024