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Comfotel GRN

3.0 star property

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January 2025

Photo gallery for Comfotel GRN

Twin Room, Ensuite
Interior entrance
Breakfast area
Breakfast area
Single Room, Ensuite | Bathroom

Reviews

5.6 out of 10

Popular amenities

  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
120 Shepherd's Bush Road, London, England, W6 7PD
  • Shepherd's Bush Empire
    7 min walk
  • Eventim Apollo
    11 min walk
  • Olympia Conference and Exhibition Centre
    14 min walk
  • London (LHR-Heathrow)
    31 min drive

Room options

View all photos for Twin Room, Ensuite

Twin Room, Ensuite

Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room, Ensuite

Quadruple Room, Ensuite

Quadruple Room, Ensuite

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Similar properties

Front of property
Sapphire Hotel
Free WiFi
Business services
Housekeeping
24/7 front desk
3.4 out of 5, (1007)
The price is €174
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Sapphire Hotel

About this property

Comfotel GRN

Hotel in London, near Westfield London Shopping Centre
Laundry facilities and free WiFi in public areas are available at this smoke-free hotel. Housekeeping is not available.
Comfotel GRN offers 16 accommodations with coffee/tea makers and irons/ironing boards. LCD televisions are featured in guestrooms.

Bathrooms include showers. This London hotel provides complimentary wireless Internet access.

During your stay at Comfotel GRN, you'll be within walking distance of Westfield London Shopping Centre. Free WiFi in public areas, a roundtrip airport shuttle (surcharge), and laundry facilities are available.
  • Free WiFi
  • Amenities include laundry facilities
  • Within a 15-minute walk of Westfield London Shopping Centre and Kensington High Street
  • Airport shuttle service available for a fee
Comfotel GRN offers its guests laundry facilities. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Street parking available
  • Return airport shuttle (surcharge)

Family friendly

  • Laundry facilities

Guest services

  • Front desk (limited hours)
  • Laundry facilities
  • No housekeeping

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily until 10:00 PM
The check-in location differs from the property location; go to: [Euro Hotel, 31 Shepherds Bush Road, W6 7LX (2 minutes walk)]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily until 10:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Euro Hotel, 31 Shepherds Bush Road, W6 7LX (2 minutes walk)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfotel
Comfotel Grn
Comfotel Grn Hotel
Comfotel Grn Hotel London
Comfotel Grn London
Comfotel GRN London, England
Comfotel Hotel London
Comfotel GRN London England
Comfotel Hotel
Comfotel London
The Comfotel
The Comfotel GRN
Comfotel GRN Hotel
Comfotel GRN London
Comfotel GRN Hotel London

Comfotel GRN Reviews

Reviews

5.6
Rating 10 - Excellent. 45 out of 540 reviews" "
Rating 8 - Good. 115 out of 540 reviews" "
Rating 6 - Okay. 171 out of 540 reviews" "
Rating 4 - Poor. 105 out of 540 reviews" "
Rating 2 - Terrible. 104 out of 540 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Although it was a last minute booking, I was waiting in the rain for over an hour for someone to check me in. The confirmation email stated to go to a building down the road to pick up keys, but then I was sent back to the property and asked to call the number on the door. Could smell cigarettes, and overall was very noisy. Relatively clean room and bathroom, location was decent, but wouldn’t stay again.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Hotel is dirty, stains in the room, very difficult to check-in, room is claustrophobic, room was next to the main road so got minimal sleep. PLEASE read other reviews. Cannot stress how bad this 'hotel' is.
Stayed 3 nights in Sep 2021

6/10 Okay

Lloyd

Travelled with family
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Sep 2021

2/10 Terrible

T

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad place to stay
It was very dirty It is not a hotel They lied with me It was not safe
Stayed 7 nights in Aug 2021

4/10 Poor

Luke

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont let the cheap price fool you, filthy place
Really filthy, completely shattered toilet seat, mould up the walls, stained mattress and curtains, a putrid smell just hung throughout the room constantly
Stayed 1 night in Aug 2021

2/10 Terrible

Dean

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for breakfast and there was none , room was small and stained ceilings and funiture and noisy upstairs , we left the second night and didnt stay!! Front door left open always on main rd , anyone could come in and out.
Stayed 2 nights in Aug 2021

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty "Hotel"
Avoid - see other genuine reviews (not the fake 10 star ones) - it's a hovel.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dangerous!!! The fire alarm was triggered by someone doing drugs. Our emergency exit was blocked by two bikes blocking our door. Our room was in the basement with stairs that where extremely difficult to use. There was no breakfast included as mentioned on the price.... Disappointing and very unsafe
Stayed 2 nights in Aug 2021

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CRACK DEN
We got to the hotel after work don't book from the pictures as we did. Looked for some where cheap to stay don't do it. Went to the address only to call the number on the door to find out we had to go to the sister hotel on the same street. On entering the hotel the smell the front desk had trouble speaking English not to judge the homeless guy Mr Fix It living in the front garden. We got a basement room which was dirty damp but the smell drains was making my body itch. The only thing was to go out to the bar and sink a couple of beers. DO NOT BOOK.
Stayed 1 night in Aug 2021

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean, rooms nothing like the pictures
This isn't a hotel, it's a hostel, it is unclean and unsafe. The rooms look nothing like the photographs - see my photo attached.
Stayed 1 night in Aug 2021

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting unclean hotel - Avoid
Disgusting place, not at all clean - no breakfast provided even though charged for (not that you would want to eat here) - avoid this place ! Electrical sockets hanging out of walls with wires exposed. bathroom fittings falling apart rubbish dumped in front of the hotel
rubbish dumped in the front of the hotel
bathroom fittings damaged
sockets left unsafe
filthy carpets
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Everything u need for a great stay. Found such a gem
Stayed 1 night in Jun 2021

2/10 Terrible

IMAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
It was not good ! We had to walk between the three hotels just to get to our room . Then to find in the morning there was no breakfast provided even though that’s why we chose the hotel ! So we could have breakfast as a family in the morning. As it was ment to be included in the stay
Stayed 1 night in Jun 2021

2/10 Terrible

ARMANDO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIFIC ! THE TERROR HOTEL!
I booked this hotel for the 9th – 13th of May to stay with my husband and 3 children. (ages 1,4,6). At first I thought we had found a bargain but after driving for 8 hours straight from Scotland, as soon as we arrived at the hotel we realised what SCAM that ‘bargain’ was. The man at the reception told us that the ‘continental breakfast’ advertised on their website was ‘a lie’, but that did not bother us as much as the actual room!!! Upon entering the room, there was a foul smell of urine and faeces. The mattress that the baby was supposed to be sleeping on was completely covered in urine and the stunk was unbearable. No one had even bothered to change sheets -OR EVEN THE WHOLE MATTRESS!!! The room was dirty and there was mould everywhere. As a result, we took the 3 kids and left, trying to find a new hotel at 3AM. The reception wasn’t even bothered at all. If we actually stayed for even a night there, we would have gotten all sorts of diseases. That is disgusting behaviour ESPECIALLY UNDER THE COVID-19 circumstances and I cannot actually believe hotels.com would even ADVERTISE such dangerous and unhygienic hotel on your website. Their contact numbers are not even working (none three of them) and their website is suspended. Couldn’t you just check if this was an actual hotel?
Stayed 4 nights in May 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed sheets, duvet and pillows smelled like it was not clean after it was used last time. And we booked in comfotel grn but we were made to walk all the way to euro hotel and to comfotel prpl.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Checking in was fairly easy a bit confusing as, there are 2 buildings to this hotel. I collected my keys from the building about 2 minutes walk from where my room was. I was disappointed that there was no toilet paper in the room and I met hair in the shower as well as candle wax stains near the door. There’s no breakfast which was one of the reasons why I booked and staff didn’t answer phones. The guest next to my room played very loud music.
Stayed 2 nights in Apr 2021

4/10 Poor

Joshua

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
bizaar, disappointing, and frankly Horrible night.
Very Strong mould/Mildew smell throughout especially in the room, As if had a flood or something. Shower gel in several places on wall of shower from last guests so not sure how Covid clean room was so I had to disinfect everything before could relax. Chair was not attached to base so flipped over several times. Table Fan in room was On when arrived so presume was attempting to reduce smell. Decoré was attractive but not practical as mesh lamp shade cast eerie light pattern on walls and fan made it spin so had flickering lights and images spinning around whole room. Side light flickered so was unusable. All of it set off my daughters ocd and epilepsy. Was told in email to go to different address to check in for our hotel. After extra walking to do so was told not necessary and to just go over to Hotel anyway by someone who said they don’t normally do check ins but ‘I think it’ll be fine!’ Then being practically tossed my key card and dismissed in about two seconds, when I decided to try and get room swapped in case better , I couldn’t find a soul in the place and as I needed to attend to my daughter I gave up and we just struggled through. Couldn’t remember what he had said about check out since he mumbled two words to me dismissively the night before so as again no one in sight I just had to push the card under office door and hope for the best!
Stayed 1 night in Sep 2020

8/10 Good

AILEEN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2020

2/10 Terrible

Yusuf

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never go back in that hotel..bad experience
Stayed 3 nights in Aug 2020

4/10 Poor

Hamid

Travelled with family
Disliked: Staff & service
Is not reception service wen you need them and one day I can’t open the door the card not working and the phone number is not working is well the room is nice clean. I not stay there again
Stayed 3 nights in Aug 2020

6/10 Okay

Gloria

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Overall disappointment
I was disappointed with lack of service provided No parking direction No sanitizer at all in place, the bathroom and toilet was poor full of hair. Fire exit in corridors blocked with old furniture On website offering free breakfast but the reality is no breakfast are provided.
Stayed 1 night in Aug 2020

4/10 Poor

Gerard, London

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This place GRN Comfotel Hotel is better than sleeping outside,but not much better. I wont go into details. Onlyi reserved a room with breakfast,but breakfast isnt being served due to covit 19 said the sign at reception. But they are still selling the package breakfast Included. One think i hate is lies even during a pandemic they still have the audacity to rip people off. Shame on them, SHAME.
Stayed 2 nights in Aug 2020