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Best Western The Boltons

4-star property
19-21 Penywern Road, London, England (01) 562 1066
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4.1 out of 5
Very good!
See all 14 ebookers Reviews

"I was in the mews which was located outside of the main hotel. It was comfortable, a little cold, but a plug in radiator is provided in the room which ... " More

By a verified traveller on Thu 13 Feb 2020

Points Of Interest

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Standard Room, 1 Double Bed, Non Smoking (Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Suite, 1 Queen Bed, Non Smoking (Larger Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mornington London Kensington, BW Premier Collection. During your stay, you're just a quick walk from Cromwell Road. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).

  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • 15 minutes by foot from Kensington High Street and a 4-minute drive from Natural History Museum

Mornington London Kensington, BW Premier Collection ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mornington London Kensington, BW Premier Collection

Everyone (11) Family (3)
4 out of 5
I was in the mews which was located outside of the main hotel. It was comfortable, a little cold, but a plug in radiator is provided in the room which resolved that issue. Room was clean and tidy aside from the floors, which didn't appear to have been hoovered.

Posted by on 13 Feb 2020

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Comment from Hotel Management

22 Mar 2020 by Paula, front office manager

Dear guest, Thank you kindly for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us. Please note that the floor of the rooms are not hoovered everyday unless is expressly requested. However, we are glad to see that everything else was suitable. We hope to host you again soon. Kind regards

5 out of 5

Posted by on 7 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by Charlotte

Dear Guest, Thank you for leaving us a review, we are pleased you enjoyed your stay. We hope to welcome you back in the future.

4 out of 5

Posted by on 8 Jan 2019

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Comment from Hotel Management

26 Jan 2019 by Best Western the Boltons hotel Team

Thank you for taking the time letting us know how we did this time and how we improve our service.We are sorry we didn't exceed your expectations. Kind regards

4 out of 5
Good hotel, nearby tube station Earls Court. The room is clean and the amenities are very good.The staff are friendly.

Posted by , from Amstelveen,The Netherlands on 6 Apr 2018

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Comment from Hotel Management

7 Apr 2018 by Best Western Team

Good afternoon Mr Ebookers, Thank you for taking sharing your experience with us.Hope you have a nice day . We are very happy that you have just positive thoughts regarding our hotel. We are hoping to see you soon back. Kind Regards,

4 out of 5

London Hotel, good location and close access to UG

Pros: the hotel is in a good location in a quiet side road with great access.
Cons: tell your receptionist to have a good night sleep and be abit cheery as they are the first point of contact and should try to be warm and inviting.
Location: an underground station which is 100 yards away plenty of eateries nearby and a boots so if anything was forgotten it could have been purchased.
The hotel is in a decent location 100 yards from an underground station, there are loads of eateries nearby also, the hotel itself is in a quieter side road which is pleasant. We were greeted to the receptionist who may have had little sleep so wasn't the cheeriest of people. the room we were given was clean, it was a little on the small side but had all the facilities so nothing to worry about there. the AC unit was noisy not something that bothered me as i could sleep with the background noise however those who are light sleepers would probably moan about it. The room we stayed in had a Nespresso machine which clearly hadn't been used properly and cleaned internally, so we avoided that. we were on the ground floor but at the rear of the building so no noise from the surrounding buildings.

Posted by , from Birmingham, UK on 15 Aug 2016

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4 out of 5
Alles Bestens. London like. Hotel war grad im Umbau, was aber keine Einschränkungen mit sich brachte.

Posted by on 14 Apr 2023

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3 out of 5

Posted by on 5 Sep 2019

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Comment from Hotel Management

6 Sep 2019 by Front Office Team

Dear Guest, Thank you for taking the time letting us know how we did this time and how we can improve.We are sorry we didn't exceed your expectations this time.We will be happy to know where exactly we should be making changes. Kind regards

4 out of 5
Hotelli oli mukava ja siisti, mutta huone oli paljon pienempi kuin mitä kuva antoi ymmärtää.

Posted by on 18 Jul 2019

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Comment from Hotel Management

21 Jul 2019 by Front Office Team

Dear Guest, Thank you for such a kind feedback about our hotel and team. I hope next time when you are back in London you will choose to stay with us again. Once again, thank you for your feedback. Kind regards Front Office Team

4 out of 5
Hotel liegt gut an der Underground Station. Sehr freundliches Personal und leckeres Frühstück. Leider war das Zimmer wirklich sehr klein und eng. Ziemlich unpraktisch. Dazu waren auf dem Bett überall schwarze Haare.

Posted by , from Stuttgart on 24 Jan 2019

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Comment from Hotel Management

1 Feb 2019 by Best Western the Boltons Hotel Team

Thank you for taking the time letting us know how we did this time and how we can improve.We are sorry we didn't exceed your expectations. Kind regards

3 out of 5

Mittelmässiges Hotel

Mittelmässiges Hotel, Zimmer sind klein, könnten sauberer sein, Frühstücksbuffet ok, Nahe U-Bahnstation

Posted by , from Bern on 29 Sep 2017

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Comment from Hotel Management

23 Nov 2017 by Best Western the Boltons team

Dear Moni, Thank you for the review. As the hotel is located in an old Victorian style building all of the rooms are different sizes and layouts. If room does not meet your expectations,please do not hesitate to contact our front office team and we can change the room for you depending on availability of the day. We have also noted your comment about the cleanliness of the room. We will pass this message to our Housekeeping department to make sure that there wont be any future issues with it. Kind regards

About the Best Western The Boltons

Location 19-21 Penywern Road, London, England SW5 9TT

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 27 June to 15 February:

  • Dining venue

Property Features

There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Mornington London Kensington, BW Premier Collection. This 4-star London hotel is smoke free.

  • 1 building
  • 56 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: Kensington (Olympia) Underground Station (1.6 km / 1 mi)
  • Metro station: Earl's Court Station (0.4 km / 0.2 mi)

Room Amenities

Mornington London Kensington, BW Premier Collection offers 56 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.

Mornington London Kensington, BW Premier Collection has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for the security deposit at time of check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 30.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Boltons
  • Best Western Boltons Hotel
  • Best Western Boltons Hotel London
  • Best Western Boltons London
  • Boltons Best Western
  • Boltons Hotel
  • Boltons Hotel Best Western
  • Best Western The Boltons Hotel London
  • BEST WESTERN The Boltons London, England
  • Best Western Boltons B&B London
  • Best Western Boltons B&B

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.