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Alexander Charme Hotel

4.0 star property

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Photo gallery for Alexander Charme Hotel

Minibar, in-room safe, desk, laptop workspace
Sauna, Turkish bath/hammam, body treatments, deep-tissue massages
Interior
Sauna, Turkish bath/hammam, body treatments, deep-tissue massages
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Room service
  • Pool
  • Parking available

Explore the area

Map
Via Freita 103, Livigno, SO, 23041
  • Valtellina Ski Area
    ‪1 min walk‬
  • Teola Pianoni Bassi Ski Lift
    ‪2 min walk‬
  • Mottolino Fun Mountain
    ‪4 min walk‬
  • St. Moritz (SMV-Samedan)
    ‪57 min drive‬

Room options

View all photos for Comfort Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Comfort Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Comfort Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Comfort Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Quadruple Room

Minibar, in-room safe, desk, laptop workspace

Comfort Quadruple Room

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite (2 people)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (2 people)

  • 33 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Living area

Suite

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite (4 people)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (4 people)

  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Exterior

Genzianella

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (54)
The price is €271
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Genzianella

About this property

Alexander Charme Hotel

Family ski hotel with full-service spa
After a day on the slopes, return to Alexander Charme Hotel to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Alexander Charme Hotel offers 63 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

This Livigno hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 10 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Alexander. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily.
During your stay at Alexander Charme Hotel, you're just a quick walk from Livigno Ski Area. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body treatments, or manicures and pedicures at Alexander
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Steps from Valtellina Ski Area and Teola Pianoni Bassi Ski Lift
  • Airport shuttle service available for a fee
Have fun with onsite winter activities, including downhill skiing and snowboarding. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. WiFi is free in public spaces. This ski hotel also offers a 24-hour fitness center, a sauna, and ski passes. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Livigno hotel is smoke free.

Alexander Charme Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Downhill skiing
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Snowboarding
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • High chair
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • A meeting room

Outdoors

  • Pool sunloungers

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • In-room massage
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 15 per day
  • Spa fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alexander Charm
Alexander Charm Hotel
Alexander Charm Hotel Livigno
Alexander Charm Livigno
Alexander Charme Hotel Livigno
Alexander Charme Livigno
Alexander Charme
Alexander Charme Hotel Hotel
Alexander Charme Hotel Livigno
Alexander Charme Hotel Hotel Livigno

Alexander Charme Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 206 reviews
Rating 8 - Good. 84 out of 206 reviews
Rating 6 - Okay. 9 out of 206 reviews
Rating 4 - Poor. 8 out of 206 reviews
Rating 2 - Terrible. 4 out of 206 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view from balcony Breakfast was great Too far out of city
Stayed 1 night in Aug 2019

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rally hotel
Very friendly service , clean rooms. Great breakfast. It is a little way out of the centre but only short drive
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. Very good spa area. The junior suite is very big! The ski lift 200 meters from the hotel
Stayed 5 nights in Mar 2019

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
The hotel staff was very friendly/service oriented and met us at the car and helped with the luggage. The hotel is close to one of the ski areas in Livigno only 5-7 min walk. To get into the city you need to take a bus but the stop is only a couple of min walk from the hotel. The bus to the city takes 10-15 min. There is a spa in the hotel which is not included in the price but only costs you 5 Euro. Breakfast is really great a lot of good healthy options. We were not very happy with our dinner at the hotel but the staff was very receptive of the criticism and handle it very professionally. We might only have had some bad luck with our choice. I definitely recommend this hotel.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and manager are very helpful. They are trying their best to assist with guests requests
Stayed 6 nights in Dec 2018

6/10 Okay

Nicola

Liked: Cleanliness
Meh
Thin room walls , cold swimming pool, paid spa entrance, noisy house keeping , overpriced. Nice location but Wouldn’t recommend
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the hotel and the staff here are outstanding. Always eager to help. Room was a little tired, cobwebs in the corner but otherwise very clean and comfortable. I know the hotel cannot control it but the noise from adjoining rooms both to the side and above was excessive. Not exactly ski in ski out as I was led to believe but a 5-10 minute free bus runs every 10 mins or so which was great and free storage for ski equipment. Great breakfast with much on offer and lots of cakes
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Great hotel have stayed before so went back.

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and restaurant. Friendly and very helpful staff. Livigno is beautiful. Would definitely recommend to others, and will hopefully be back in the not too distant future.

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Review done by my husband who was on this boys skiing trip. The hotel is very nice. They stayed in one of the renovated junior suites, done very nicely. The breakfast was really nice, many cakes. The spa area was very nice too. One of the best boys skiing trips, nicest hotel. Livigno is not a party place, but the skiing conditions and the food makes this place worth going to. And the hotel is probably obe of the best choices.
Stayed 3 nights in Feb 2018

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Hotel Alexander Charme
From before I arrived at the hotel to when I left, I was amazed at the quality of the hotel and more importantly the staff. After booking the trip to travel from Innsbruck, which is the furthest of the airports serving Livigno, I needed help to try to find a cheap transfer to the hotel. After calling and speaking with Elena, I was provided with all the details i needed along with booking links and advice. Arriving at the hotel I received a very warm greeting and all the information I needed to begin my Ski experience. I am very impressed with the Alexander Charme, Hotel(Excellent), Staff(Excellent), Food(Excellent), Location(Excellent), Facilities(Excellent), Cleanliness(Excellent), On site Ski facilities(Excellent). They even made me a packed lunch as I had to leave for flight home at 2:15am. I really cant say enough to recommend this hotel and hope I'm lucky enough to stay there again. Amazing experience and a great example of what a hotel should be.

8/10 Good

Pierre, Basel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel off the beaten track
We booked late, and were given a room at the back. The room was perfect but rather small, but all we needed. The hotel was full, but the staff were approachable and friendly and accommodating. Breakfast is a feast - great cereals with nuts, several options for the sweet tooth, excellent fresh fruit, and a view to die for. We had dinner - the local dishes, and even the pudding options were delightful and the Apfelstrudel comes highly recommended (we even ordered a second portion with some more of the great coffee to end the day).

10/10 Excellent

Candice, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very chic hotel
We stayed here for 4 nights to ski Livigno. The hotel's decor is modern and chic. It has excellent facilities ( ski rental, ski storage, car parking, a beauty spa, pool and bar) and the staff are very helpful and multi lingual. The room was clean, well appointed with a balcony. The bus to the ski area stops just outside the door, you can also ski in and out of the hotel. Breakfast at the hotel is nice with plenty of variety. Great value for money and highly recommended.

10/10 Excellent

Jessica, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff and Hotel
The staff were extremely helpful and pleasant and went out of their way to make our stay as enjoyable as possible. You could feel that the staff were really nice and interested in our wellbeing. I would certainly recommend this hotel and will certainly visit it again.

10/10 Excellent

simona, bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ski holiday
Realy nice hotel, lovely staff, very good breakfast, good position for skiing, I will warmly recommend it!

10/10 Excellent

Russell, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good facilities but a bit remote
I stayed here for four days with my teenaged son for some skiing. We arrived in the middle of the night and the hotel was pretty hard to find. Livigno is spread across both sides of the river valley and we didn't realise Via Freita ran up the other side. At 3am it's a bit frustrating not to be able to locate your accommodation. Once we found it, the hotel was nice. We had a kind of double room -- a single bed in the living room with its own bathroom (for my son) and a double bed in the bedroom with another bathroom (for me). Great for a couple with one child. Beds were comfortable & room temperature was good. On the ground floor there is a cafe & attached to it a slightly smarter restaurant... which was somewhat spoiled by the multitude of toddlers dining there. Probably better to encourage parents with very young children to dine in the more casual part otherwise high-end guests are annoyed by screaming brats. The spa / swimming pool was nice -- pool quite small but clean and a good temperature. Sauna, steam room etc all very good. Ski / boot room very conveniently located on ground floor and included rental facilities. There is a ski lift (Teola) about 100m away up the hill, but it leads only to black runs (although if you ski one short section of black you can get a lift to red runs). There is a bus stop immediately outside hotel to the other lifts. Food was good and reasonably priced. Staff were friendly & welcoming. Would go back, for sure.

4/10 Poor

Pavel, zurich

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Reservation not honoured
Unfortunately despite having booked more than two months in advance and having a non-refundable confirmed and guaranteed booking, the hotel was unable to honor it and had us relocated to a different property (of a lower category)just two days before our arrival. The personnel at the hotel were actually quite helpful and did everything they could to repair the damage (we were part of a larger group who were all staying at the same property)and while the efforts were very much appreciated, the situation should not have happened in the first place. As for the property we were sent to, it was clean and close by but clearly more spartan than the original property.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Recommended hotel
The stuff was very nice and helpfull. The room was a bit too small and didn't have good lighting. Breakfast was great. The ski room was comfortable and so was the the bus station in front of the hotel

6/10 Okay

Ilga, Vienna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good hotel for families with children
In general good stay. It was nice welcome, but not very happy end: 1. I have booked body treatment that should last 60min (as per description), but in reality it was only 40 min, disappointing 2. old spa, 3. vanity kit in the bathroom was not refiled during the stay. good we had our own, 4. rude receptionist. the woman at the reception at the check out showed an invoice of Expedia with charges that the customer should not know. moreover, she made rude comments about us in italian to her colleague when we were leaving, but still at the entrance. and we do understand italian. it was very unpleasant to hear.

10/10 Excellent

Judit, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a marvelous experience. The hotel is located just next to 2 free bus stations that will take you anywhere in town- no need of a ski-pass. The staff was grate and helpful even though you- expedia- made our trip difficult and unhelpful. We'll never use your services again. I promiss to write in my Facebook all about your unhelpful treatment.

8/10 Good

Tangles, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms with views, but out if town
Very nice restaurant dinner meals and service, but the bar area was a huge disappointment, very cold and stark, needs some colour, warmth and jewel colour cushions to liven it up. It was a bit out of town, near one lift, would not have been a problem except for the erratic Livigno bus service provided. Also small irritating things, room keys not working, boot warmers did not work first night, young girl in reception when we arrived told us shops open at 230pm when in fact all except supermarket open at 3!