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EPIC Duke Street Townhouse

3.0 star property

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Desk, blackout curtains, soundproofing, iron/ironing board
Flat-screen TV
Family Apartment | Living area
Apartment 102 - One-bedroom duplex | Living area
Family Apartment

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
Duke Street, 153, Liverpool, England, L1 4JR
  • Liverpool ONE
    ‪5 min walk‬
  • Royal Albert Dock
    ‪11 min walk‬
  • M&S Bank Arena
    ‪15 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪26 min drive‬

Room options

View all photos for Apartment 305 - Two-bedrooms

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 305 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment 205 - Studio

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 205 - Studio

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Apartment 105 - Studio

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 105 - Studio

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Apartment 203 - Two-bedroom duplex

Apartment 203 - Two-bedroom duplex | Living area

Apartment 203 - Two-bedroom duplex

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Apartment 206 - Two-bedrooms

Apartment 206 - Two-bedrooms | Living area

Apartment 206 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 King Beds, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Apartment 304 - Two-bedrooms

Apartment 304 - Two-bedrooms

Apartment 304 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 King Beds, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Apartment 101 - One-bedroom

Free toiletries, hair dryer

Apartment 101 - One-bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment 207 - Two-bedrooms

Apartment 207 - Two-bedrooms | Living area

Apartment 207 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 King Beds, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Apartment 302 - One-bedroom

Apartment 302 - One-bedroom

Apartment 302 - One-bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment 103 - One-bedroom duplex

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 103 - One-bedroom duplex

  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment 204 - One-bedroom

Apartment 204 - One-bedroom

Apartment 204 - One-bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment 202 - One-bedroom duplex

Apartment 202 - One-bedroom duplex | Living area

Apartment 202 - One-bedroom duplex

  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment 201 - One-bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 201 - One-bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment 303 - Two-bedrooms

Apartment 303 - Two-bedrooms

Apartment 303 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Apartment 301 - Two-bedrooms

Apartment 301 - Two-bedrooms

Apartment 301 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Apartment 306 - Two-bedrooms

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 306 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment 107 - Two-bedrooms

Flat-screen TV

Apartment 107 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 King Beds, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Apartment 106 - Two-bedrooms

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 106 - Two-bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment 104 - One-bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Apartment 104 - One-bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment 102 - One-bedroom duplex

Apartment 102 - One-bedroom duplex

Apartment 102 - One-bedroom duplex

  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Similar properties

Front of property

EPIC Apartments Seel Street

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Housekeeping
4.2 out of 5, Very good, (425)
The price is €80
for 1 room
includes taxes & fees
25 Mar - 26 Mar
EPIC Apartments Seel Street

About this property

EPIC Duke Street Townhouse

Georgian aparthotel in Liverpool
This smoke-free aparthotel features express check-out and free WiFi in public areas. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests can appreciate conveniences like an electric kettle and a dishwasher, and other amenities include free WiFi and a flat-screen TV. Weekly housekeeping is available.
EPIC Duke Street Townhouse offers 20 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided weekly.

During your stay at EPIC Duke Street Townhouse, you're just a quick walk from Liverpool ONE. You'll find features like free WiFi in public areas. This comfortable aparthotel has 20 apartments on 4 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a flat-screen TV, and a refrigerator
  • Free WiFi
  • Services include a virtual front desk
  • Within a 15-minute walk of Royal Albert Dock and Liverpool ONE
EPIC Duke Street Townhouse offers its guests express check-out. Public spaces have free WiFi. A complete renovation of EPIC Duke Street Townhouse was completed in January 2021.

This 3-star Liverpool aparthotel is smoke free.

Languages

English

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cleaning supplies
  • Cookware/dishes/utensils
  • Electric kettle
  • Toaster

Bathrooms

  • Free toiletries
  • Hairdryer

Entertainment

  • Flat-screen TV

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • No lifts
  • Soundproofing
  • 6 steps to reach property
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Limited housekeeping
  • Iron/ironing board
  • Blackout curtains
  • Virtual front desk

Location highlights

  • Near the airport
  • Near a train station
  • In the city centre
  • Near a hospital
  • Near outlet shopping

Things to do

  • Horse riding nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 rooms
  • 4 floors
  • Georgian architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for GBP 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

Property is also known as

Duke St Townhouse
Epic Duke Street Liverpool
EPIC Duke Street Townhouse Liverpool
EPIC Duke Street Townhouse Aparthotel
EPIC Duke Street Townhouse Aparthotel Liverpool

EPIC Duke Street Townhouse Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 44 reviews
Rating 8 - Good. 16 out of 44 reviews
Rating 6 - Okay. 1 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

8.0/10

Cleanliness

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Nir

Travelled with group
The room had no heat on a cold night and the tv remote didn’t work (i assume the batteries were dead). I also had to pay to store my luggage for 2 hours at a different hotel. I will never take another place without a reception.
Stayed 1 night in Nov 2024

4/10 Poor

Amanda

Travelled with family and small children
Disliked: Amenities
We were very UNHAPPY about being charged the full fifty pound damage deposit for losing the plastic door fob. Ten pounds might have been reasonable but the entire fifty was very excessive! Especially since we washed all the dishes and left everything the way we found it. MY ADVICE IS TO LEAVE THE KEY FOB IN THE LOCK BOX AND JUST USE THE CODE. The beds were three queens and a 3/4 couch when they had advertised 3 kings and a full. It was decently comfortable, however the stovetop would only cook one thing and then it overheated or something and you had to wait an hour or more to use it again. No cooking utensils, only silverware.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Shocking customer service!
Absolutely shocking. Worst customer service I ever experience in my life. Couldn't get my inside the building in the pouring rain in Liverpool. Contacted them via WhatsApp and they kept repeating the same line that "check in is a 3PM"... that's fine with me, but don't let your clients in the rain for 2 hours. No place for luggage, no reception, and just rude and unprofesionnal service. Big thank you to to Hotels.com who were incredible in trying to resolve the situation, but that "hotel" wasn't changing their position. Avoid at all cost if you plan to arrive before 3PM as they are absolutely not fit to run a hotel or any business that deal with clients, even more business clients.
Stayed 3 nights in Sep 2024

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2024

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay everything we needed
Stayed 1 night in Sep 2024

8/10 Good

Lucie

Travelled with family
Liked: Cleanliness, room comfort
Just what we needed
Very convenient. Good value. Clean and nice!
Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Good location. Plenty of room
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Arrived for our stay and immediately noticed how dirty it was. Looked like just the beds had been made, and the clean was forgotten about. The sink was really dirty, hairs all over the beds, crumbs all over the chairs, inside the cupboards, fridge, greasy smears all over the microwave, microwave tray was dirty, floor hadn't been hoovered, buts everywhere. Splatters of toothpaste on the bathroom mirrors, and on the toilet bins. Bin in the livingroom was broken and had no lid, no baking trays to use the oven. Broken handles in the bathrooms, so were unable to lock them. Bits of tissues in the bedroom drawers. I informed them straight away and they sent another cleaner, who did rectify a few of the issues, but he missed loads still. Contacted them again with a picture of the cupboards with bits in, and they didn't do anything. But took them an hour to send a baking tray. Doors weren't seen to either. I asked to be moved, and no response, I asked for a partial refund, and have been told they believe they rectified the issues, and I stayed and used the facilities so they won't give anything back as goodwill. When in fact I have the messages to prove I did let them know bits were missed after the cleaner had been. The walls had marks, food/drink stains down them. The whole place needs a good deep clean, new rugs, and some paint. The location was the only plus really. I did notice other apartments just a few metres down, so will be going there next time,as the location is good.
Stayed 2 nights in Sep 2024

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, amenities
The apartment wasn’t very clean, bedding etc was fine, but the bathroom and lounge room looked dirty (rug and sofa in particular). We were glad we were only staying the one night. Communication before our stay wasn’t great, I had messaged about parking and didn’t hear anything back. I had to call on the morning of our stay to be told they send the code for apartment over at check in time, which was fine. Unfortunately to add to the disappointment I realised I had also been double charged too. It took a few days with not much communication again to get the refund sorted out. Not the best experience sadly.
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, room comfort
The apartment was really nice and with a couple of tweaks it could have been excellent. The sofa in the lounge was very uncomfortable. We also found soar milk in the fridge and the carpet could do with a clean.
Stayed 2 nights in Aug 2024

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, room comfort
Lovely apartment- poor comms
Lovely apartment, ideal for us as a family of 6, 2 king size beds in one bedroom and double sofa in living room. Only downside for me personally was lack of communication on the day re: access codes. This was received by WhatsApp 45mins before check in. I was panicked as the info said you would receive pre check in and codes 24hrs earlier. So we did have to call to confirm what was happening, did try about 5 different times with no answer or response to voicemail. Of the instruction stated it would be close to check in time I would not have been as stressed about arrival. Smart tv and wi-fi were a bonus with the kids. Just remember to log out of Netflix!
Stayed 1 night in Aug 2024

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location and the room was clean, which I appreciated. The decor was nice. However, there were a few issues that made the stay less comfortable. There were no oven gloves or tea towels provided, which was inconvenient as we did use the oven and had nothing to remove the hot tray with and nothing to dry the dishes with. Additionally, the bedroom window didn’t open, making the room uncomfortably hot. With a few small improvements, this could be a much better experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Noman

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
Wouldn’t stay here again - not clean!
When arrived the secure key box outside apartment was open. Didn’t need the security code to access key fob. The apartment was dirty - crumbs all over the lounge floor and dining chairs - and sofa! Also had chocolate wrappers poking out from under the sofa and chocolate crumbs on the dining room chairs. Can Ring pull on the shelf in bathroom! The bedroom luckily was tidy and beds clean although they where not king size as stated more like double beds and both In The same room. Really disappointed with the unclean state and unsecured entry. Messaged the customer service when checked in and got no response still not had one by following afternoon.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not too bad
Convenient location. Easy check in and check out. Well stocked. However the aircon didn’t work and we had to wait a few hours before we got table fans.
Stayed 1 night in Aug 2024

8/10 Good

Ka Ning

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
We will be back
Brilliant hotel, great location and great customer service. Apartment was lovely and beds super comfy. Would definitely recommend and will be back!
Stayed 1 night in Aug 2024

10/10 Excellent

nicola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
very lovely place
Stayed 1 night in Aug 2024

8/10 Good

xueying

Stayed 1 night in Aug 2024

8/10 Good

Karina

Travelled with family
Good location for the city centre, great for us a family of 5. The only fault was there was a overwhelming strong smell of cannabis, making my children feel quite sick
Stayed 1 night in Jul 2024

10/10 Excellent

Beth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment, 10 minutes walk to the city centre. Easy check in/out. Had everything needed for a family stay.
Stayed 2 nights in Jul 2024

8/10 Good

Jason

Liked: Cleanliness, room comfort
Decent, comfortable and clean
Was a good stay, clean and quiet with an extremely comfortable bed, within a good distance from everything. The only negative I have to say is the WiFi never worked so the TV was of no use and also couldn't pair it to the phone because neither phone would connect to the WiFi.
Stayed 1 night in Jul 2024

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024