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El Polo Apart Hotel & Suites

4.0 star property

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Photo gallery for El Polo Apart Hotel & Suites

Deluxe Suite, 2 Double Beds
32-inch LED TV with cable channels, TV
Grand Suite
Front of property
Down duvets, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
  • Centro Comercial El Polo
    ‪1 min walk‬
  • United States of America Embassy Lima
    ‪2 min walk‬
  • San Pablo Clinic
    ‪4 min walk‬
  • Lima (LIM-Jorge Chavez Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed

Down duvets, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Down duvets, minibar, in-room safe, desk

Deluxe Suite, 2 Double Beds

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Suite, 2 Double Beds

Down duvets, minibar, in-room safe, desk

Senior Suite, 2 Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Suite, 1 Queen Bed

Senior Suite, 1 Queen Bed

Senior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 24.0 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Suite

Grand Suite | Living area

Grand Suite

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

El Polo Apart Hotel & Suites

Hotel with free parking, steps from United States of America Embassy Lima
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
El Polo Apart Hotel & Suites offers 60 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

During your stay at El Polo Apart Hotel & Suites, you're just a quick walk from Centro Comercial El Polo. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Polo Bistro
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Steps from United States of America Embassy Lima and 4 minutes by foot from San Pablo Clinic
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. 2 meeting rooms and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly El Polo Apart Hotel & Suites. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star Santiago de Surco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Polo Bistro - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14 for adults and USD 14 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Polo Bistro

Family friendly

  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Computer station
  • Conference space (700 square feet)
  • Meeting rooms - 2

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Feather duvet
  • Down duvet

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Polo Apart Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are available for USD 40.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14 for adults and USD 14 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 40.0 per night
  • Facilities fee: USD 10 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
El Polo Apart Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20333712505

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Polo Apart Hotel Surco
El Polo Apart Surco
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
El Polo Apart Hotel
El Polo Apart
El Polo Apart Hotel Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco

El Polo Apart Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 84 reviews
Rating 8 - Good. 23 out of 84 reviews
Rating 6 - Okay. 11 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

KENNETH MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Caius

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023

10/10 Excellent

Jean-Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear location!
Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

CONRAD, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022

10/10 Excellent

maria, anaheim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022

10/10 Excellent

Omar

Stayed 3 nights in Feb 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021

10/10 Excellent

STEPHEN, NEWPORT

Stayed 13 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ood hotel under conditions
Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2020

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Santiago

Stayed 14 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location if you are going for a business trip. Traffic is very tedious in Lima so you need to stay close to your meetings
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the fact that taxes where not included in the price, had to pay them after checkout.
Stayed 1 night in Aug 2019

10/10 Excellent

Sean, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very kind people that work there. Right next to US Embassy.
Stayed 1 night in Jul 2019