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"Very comfortable very central could do with temporary parking at front which is not permantly full of cars " More

By peter on Tue 23 Dec 2014

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Privilege Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Carlton. During your stay, you're just a quick walk from Opera House. Features include free WiFi in public areas, plus 2 bars and a restaurant.

  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Steps from Lille Grand Square and La Grande Braderie de Lille
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Hotel Carlton ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Carlton

Everyone (4) Couples (7) Business (1) Family (1)
5 out of 5

carlton

Very comfortable very central could do with temporary parking at front which is not permantly full of cars

Posted by on 23 Dec 2014

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2 out of 5

Feels old and tired. But location is perfect

The decor of the hallways, stairwell, and room are very nice. But this doesn't hide how it all feels old and tired. The bathrooms in particular are well past an update, and could also use better cleaning - the common surfaces like the counters and W.C. are indeed clean, but the air vents filters had about 100 years of dust and I don't know if they've ever been cleaned. Likewise the dust in the hair drier, etc. which is all very offputting and makes you wonder how clean the rest really is. The pillows were horrible too. The rest good. Didn't eat there so don't know about the food.

Posted by on 22 Apr 2014

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5 out of 5

Posted by on 23 Jun 2024

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Comment from Hotel Management

8 Aug 2024 by Hôtel Carlton

Chère cliente,Nous sommes ravis que vous ayez passé un agréable séjour. Votre satisfaction est notre plus grande récompense. Au plaisir de vous accueillir à nouveau !Cordialement,

5 out of 5
Accueil et serviabilité du personnel

Posted by on 2 Nov 2022

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Comment from Hotel Management

9 Nov 2022 by Yaël

Chère cliente,Nous vous remercions d'avoir partagé vos impressions suite à votre récent séjour au CarltonAu plaisir de vous accueillir à nouveau pour vous faire vivre une meilleure expérience Carlton,Bien cordialement,YaëlEquipe de réception

5 out of 5
Personnel attentif Chambres spacieuses et tranquille ( hors circulation À deux pas du centre

Posted by on 24 Aug 2019

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5 out of 5
Schönes Hotel and exklusiver Lage zu fairem Preis. Gutes Frühstück und schönes Bad.

Posted by on 8 Aug 2018

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4 out of 5
Très belle hôtel, chambre spacieuse design et classique

Posted by , from lille on 17 Oct 2017

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4 out of 5

Hôtel très bien placé - en phase de refection

Pros: La chambre était rénovée, le buffet PDJ très bon, personnel souriant et très pro.
Cons: Les chambres ne sont disponibles que dès 1500.
Location: En plein centre, permet de rayonner vers tous les centres d’intérêts facilement à pied.
La période de réfection est parois surprenante ( Comptoir d'accueil vide - accueil sur petite table..) mais le personnel est professionnel, aucun inconvénient pour le client.

Posted by on 1 Oct 2016

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3 out of 5

Déception

Ayant faire le tour du monde, je m'attendais à mieux de ce Carlton... rapport qualité/prix en dessous de la moyenne et petit déj à 20 Euros en suppl. c'est cher payé...personnel de la réception pas à la hauteur de l'endroit. Je ne recommande pas cet endroit et j'irai bien entendu ailleurs l'année prochaine.

Posted by on 19 Nov 2015

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3 out of 5

Slechte bedden

Het hotel zelf is prachtig ! Personeel vriendelijk en kamers proper. Wij kregen een up-date maar liever misschien niet gehad, de ressort zat door de matras (kamer 212) dus daarom zeer slecht geslapen.Heb dit ook gemeld en ze gingen het doorgeven (verschoten niet echt).Misschien reeds gemeld door andere mensen en niets aan gedaan ? Daarom zou ik het hotel niet aanbevelen.

Posted by on 16 Nov 2015

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Property Features

Hotel Carlton offers its guests a sauna and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 8396 square feet (780 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Carlton. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available. This 4-star Lille hotel is smoke free.

  • 1 building
  • 59 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 8396 sq ft of conference space
  • 780 sq. m of conference space
  • Built in 1920
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Lille (XFA-Lille Flandres Train Station) (0.4 km / 0.2 mi)
  • Metro station: Rihour Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Carlton offers 59 accommodations with espresso makers and a safe. Each accommodation is individually decorated. Beds feature premium bedding. 38-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

THE VIEW – On-site cocktail bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 60 per vehicle (return)
  • Self-parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Lille
  • Hotel Carlton Lille
  • Hotel Carlton Hotel
  • Hotel Carlton Lille
  • Hotel Carlton Hotel Lille
  • Hotel Carlton Lille
  • Carlton Lille
  • Hotel Hotel Carlton Lille
  • Lille Hotel Carlton Hotel
  • Carlton
  • Hotel Carlton Lille
  • Carlton Lille
  • Hotel Hotel Carlton Lille
  • Lille Hotel Carlton Hotel
  • Carlton
  • Hotel Carlton Lille
  • Carlton Lille
  • Hotel Hotel Carlton Lille
  • Lille Hotel Carlton Hotel
  • Carlton
  • Hotel Hotel Carlton

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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