The hotel itself was fine and the staff were great when they were there. I wish it would have been mentioned in the booking that the office closed at night. We arrived for a late check in and had to call an office for them to then call the night guy for him to then come to the desk. He was great, I just wish he was there all the time. Same thing when our keys stopped working, had to call and wait to get into our room. Keys also quit working almost daily. The room itself was great, plenty of space, everything worked as it should and I loved having a full sized sink and fridge. I just wish the keys worked all the time and the staff were easier to get ahold of. Everything smelled lightly of smoke too, allegedly there's no smoking allowed in or near the building, but there were butts everywhere.