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Best Western Richmond Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Richmond Hotel

Indoor pool
Front of property – evening/night
Desk, blackout curtains, iron/ironing board, WiFi
Lobby
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
100 Eastern Bypass, Richmond, KY, 40475
  • Richmond Centre Mall
    14 min walk
  • Eastern Kentucky University
    16 min walk
  • EKU Center for the Arts
    2 min drive
  • Lexington, KY (LEX-Blue Grass)
    38 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

Best Western Richmond Hotel

Hotel in Richmond with free breakfast and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a spa tub, and coffee/tea in a common area.
Best Western Richmond Hotel offers 141 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.

LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at Best Western Richmond Hotel. During your stay, you'll be within walking distance of Richmond Centre Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 14 minutes by foot from Richmond Centre Mall and a 1-minute drive from Eastern Kentucky University
Best Western Richmond Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 2314 square feet (215 square meters) and includes a conference center. The business-friendly Best Western Richmond Hotel also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Indoor pool
  • Microwave
  • Fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2314 square feet of space)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Handrails in stairwells
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Best Western Richmond Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 286 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yikes! Renovation is understandable and believe us, this place desperately needs it. However it should probably be done in a manner that doesn’t leave guests feeling unsafe or uncomfortable. Even the newly “ renovated” room we were assigned was so badly done it made us uneasy about security and questioning eating the breakfast. You can be as friendly as humanly possible and pour on the Southern hospitality/charm but it won’t cover up the poor conditions and amenities that leave guests too afraid to use. Exterior doors that didn’t latch//lock. Room drywall was a mess and paint so thick it clogged vents. New flooring uneven, already cracking and not covering all the way to wall. Pool water was green and hot tub murky. Sinks in the hallway. No table lamp and one obnoxious bright white wall sconce for the whole room. The worst Best Western we have been to by far and we are surprised that they are not concerned with branding with this one.
Stayed 1 night in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Eian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 6 nights in Jul 2024

8/10 Good

Donald

Liked: Staff & service, property conditions & facilities, room comfort
Worth the $$$
No soap in room, at check in. All else great. They brough soap when we called.
Stayed 1 night in Jul 2024

2/10 Terrible

Patrick

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling till very late at night and no clean towels. We had to go buy our own. Manager never contacted us back.
Stayed 2 nights in Jul 2024

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Never again! Booked this property because it had a pool for the kids and a hot tub for me. Even at check in, huge LED sign out front advertising pool and hot tub. As soon as we checked in, we headed straight to the pool. I walked straight over to the hot tub. Jets were not working and the water was cold! Not only that, almost all of the pool furniture was broken! Some not only had missing screws, but other pieces had screws sticking out of them. Super unsafe. As for the room itself, it was ok as a whole. I know they are remodeling, but they have a long way to go. Towels and bedspread had stains on them. The promise of more towels never happened. Do yourself a favor and don't book this hotel! Stay on the WEST side of 75 in Richmond.
Stayed 1 night in Jul 2024

2/10 Terrible

Milleonya

Stayed 2 nights in Jul 2024

2/10 Terrible

Tami

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You expect sleep, safety & a chance for a clean shower. All three were missing here.
Stayed 1 night in Jul 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 11pm first walking in they are doing a remodel But it definitely looks like the remodeling is taking its time... hallway was filthy... BUT we got to the room mirror wasn’t even on the wall we went to look around and I noticed hair on the bed. But at this point we weren’t gonna be able to travel any further because we were both tired. Everything looked clean at first. But not when you looked closely the bathroom door wouldn’t even close shut because the door didn’t fit the frame. Luckily it was me and my boyfriend staying but the photos of this hotel are definitely not photos of the hotel we stayed in the hotel was definitely a dump in my opinion. Hence after sleeping on this bed overnight my boyfriend said there was no way the sheets were clean he said he could smell human body odor on the pillows and is pretty sure nothing was washed on the bedding it was just reset for the next customers hence I was really grossed out by that and I barely got any sleep due to a smoke detector beeping low battery all night. I’ve always had good experiences with the best western brand but there’s no way I will ever stay at this one ever again. Definitely not worth $122 a night or even the $99 a night steer clear! Ladies if your by yourself traveling I don’t recommend to stay here either the atmosphere here wasn’t giving me friendly buses at all! Only reason I stayed was because my boyfriend was with me. Although I really wish we had just left and went home to begin with….
Stayed 1 night in Jul 2024

4/10 Poor

Richard, Glen Burnie

Stayed 1 night in Jul 2024

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No amenities as posted
Stayed 1 night in Jul 2024

2/10 Terrible

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
VERY DISAPPOINTED.
We have stayed at this hotel 5 times.Last year tbey changed ownship and the last time a month ago was bad.But, we were going to give rhem a second chance.Well we wont be staying there again.They messed up our rooms. Telling us they only had 2 King rooms when we made reservations for 2 rooms with queen beds.Made reservervations in oct.We called twice asking if pool was open they said yes.We get there check in ask what fime pool closes they say 11 pm .Go check out pool and it is closed for maintense.6 pillows and only 2 pillow cases. We did get 1 room with 2 queen beds but.1 room had a king so we had my 5 year old sleep between us .There breakfast wasnt the best.This was the last time we will be staying .VERY DISAPPOINTED.
Stayed 1 night in Jul 2024

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad face for a family
There was a hole in the wall behind the door. There was a hole(devit) in the room, the carpet in the hallway was dirty and had a weird smell. They didnt advertise they were remodeling so no pool. The breakfast was put up before 9 am
Stayed 1 night in Jul 2024

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Eric

Disliked: Property conditions & facilities
I have no place where I can begin, I booked this place in early June of this year because I was in the area for business. It is under construction, thanks Expedia for telling us that, you suck Expedia. If you’re in the area, you would be safer, cleaner and better off to pitch a tent in someone’s backyard before you stay at this absolute dump. Nothing works, bare wires hanging out of the wall cockroaches in the hallway where you go for breakfast. It is just a dump. Avoid this hotel like a plague.
Stayed 5 nights in Jun 2024

8/10 Good

kathy

Travelled with partner
Good
Stayed 1 night in Jun 2024

6/10 Okay

Ryan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not great
Stayed 1 night in Jun 2024

2/10 Terrible

Ernie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible spur of the moment stop.
Not good at all. Door to room did not open or close very well. Carpet going to the room down the hallway was dirty. Upon entering the room it was extremely hot and air conditioner unit would not work properly. Went to call front desk but phone did not work. Called front desk from cell phone and was told all phones in the rooms were not working as the owner was going to have them replaced soon. When hanging up the phone that didn’t work I notice a long hair on the table where the phone set. Family and I left immediately after notifying the front desk person and calling hotels.com. Only positive for the hotel was the front desk person who was cordial and friendly.
Stayed 1 night in Jun 2024

2/10 Terrible

Estrellita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
This was by far One of the worse locations i have visited it. It extremely smelly and humid. Dirty location the toilet was not flushing the ac was leaking water. Woke up to a wet floor small puddles. The carpet in the hallway was very dirty and old. The curtains in the room you can tell was outdated and dirty. Wil not consider this location again. In my trip I stayed in 3 different hotels this was the worse. Not to mention the bed sheets were dirty upon arrival
Stayed 1 night in Jun 2024

8/10 Good

SANDRA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel, little towels, projects underway.
Stayed 1 night in Jun 2024

6/10 Okay

Rhonda

Travelled with partner
Disliked: Amenities, property conditions & facilities
They need more furniture in the rooms. If you get take out you had to eat on the bed. The tv is on the decks and one chair in front of tv. Bathrooms were very small and toilet seat needed tightened up. They were remodeling so just hope they weren’t finished. Pool and hot tub was awesome.
Stayed 1 night in Jun 2024

2/10 Terrible

Rodney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not very pleased
This is our 3rd time staying at this hotel.This time very disappointed.Tub would not drain,only 1 light in room and no chair.They did say they were renavating .The beds were very comfortable.We will give them 1 more chance in a month.
Stayed 1 night in Jun 2024

2/10 Terrible

Jerome

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First warning was the hole in the front office wall. The building was being painted but had other smells too, not pleasant. Our first room had no furniture other than the bed. Phone and tv did not work. AC was questionable. Pool was cloudy and green and the pool room was extremely hot. Moved into second room only to find used soap bar, 2 dirty wash cloths in the tub, a mast shower curtain and again no phone. Outlets behind the bed had open access to wiring! This hotel is a disgrace to the Best Western name. The manager did offer a refund, to his credit. I could not possibly recommend this place to anybody traveling. Just nasty!
Stayed 1 night in Jun 2024

8/10 Good

Gregory

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
The property was under renovations. Owners explained when i checked in and was very kind about if anything was needed due to the renovations.
Stayed 2 nights in Jun 2024