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SureStay Hotel by Best Western Lewiston

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Lewiston

Free daily continental breakfast
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Property amenity

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
516 Pleasant St, Lewiston, ME, 04240
  • Atrium Art Gallery, University of Southern Maine
    10 min walk
  • Androscoggin River
    3 min drive
  • Androscoggin Bank Colisee
    4 min drive
  • Auburn, ME (LEW-Auburn - Lewiston Municipal)
    11 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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4.7 out of 5, Exceptional, (771)
The price is €131
for 1 room
includes taxes & fees
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About this property

SureStay Hotel by Best Western Lewiston

Hotel in Lewiston with free breakfast and a 24-hour front desk
A snack bar/deli, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include ATM/banking services and a vending machine.
SureStay Hotel by Best Western Lewiston offers 62 accommodations with hair dryers. 43-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Lewiston. During your stay, you're just a quick walk from Atrium Art Gallery, University of Southern Maine. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities, an ATM, and a vending machine
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by foot from Atrium Art Gallery, University of Southern Maine and a 3-minute drive from The Public Theater
  • Dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. SureStay Hotel by Best Western Lewiston also features a vending machine, laundry facilities, and an ATM. Free self parking is available. A complete renovation of SureStay Hotel by Best Western Lewiston was completed in May 2022.

This Lewiston hotel is smoke free.

Guests are served free continental breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily

Family friendly

  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – May 2022
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • TV channels

Food and drink

  • Microwave
  • Mini fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

SureStay Hotel by Best Western Lewiston Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 301 reviews" "
Rating 8 - Good. 88 out of 301 reviews" "
Rating 6 - Okay. 36 out of 301 reviews" "
Rating 4 - Poor. 29 out of 301 reviews" "
Rating 2 - Terrible. 17 out of 301 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Clean comfortable. I went there due ti there ratings Thank you
Stayed 4 nights in Sep 2024

10/10 Excellent

tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Eric, Dartmouth

The hotel and staff were both just what I was looking for at the end of a long day of travel. Breakfast was good, with a nice selection and (most importantly!) tasty coffee! The only downside, which was not anything to do with the property itself, was some difficulty locating food for supper that was close at hand. Again, not a reflection on the property, more a lack of knowledge about the surrounding area on my part.
Stayed 1 night in Sep 2024

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Sep 2024

2/10 Terrible

Wing

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel associate, Akia, reached out by text on Thursday, 9/26, if there is anything needed to just text her. Friday at 1:33am I woke up to loud blasting music. So loud that I also felt strong vibrations of the music thru the walls. I texted her the next morning and expected some sort of response / explanation what happened last night. But nothing from her. It was just an empty gesture on her part to say if there is anything I could text her. The sink was clogged and nasty odor throughout the hotel. Warning to all, to stay clear of this hotel. Don’t stay here at all !!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were quite welcoming, and the property definitely met our needs.
Stayed 3 nights in Sep 2024

2/10 Terrible

Anuradha

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Accessibility is a major concern. The front doors are not automatic and that’s fine but the key card reader is hard to reach when one is trying to balance luggage or a child while trying to open a hard front door and keep it open to let the luggage and child in. No elevator. One staircase at the end of the building so luggage carts are of no use. In case of fire it would take a long circuitous route to reach the stairs. Small room, very little space. Loud HVAC. Poor lighting and decor. Hard pillows with no replacements. Very small parking lots. Incorrectly marked arrows pointing one way and no exit. For this luxury we were charged $358 a night. Expedia has misleading reviews on this property.
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family run hotel. Visiting our son at Bates College for games and need a place to stay frequently. This hotel is clean, quiet & affordable...highly recommend!!!
Stayed 1 night in Sep 2024

8/10 Good

Kristen

Stayed 1 night in Sep 2024

8/10 Good

ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Jeff

Liked: Cleanliness, room comfort
Clean place to crash for the night,will stay again
The property was fine over all. It is an older hotel but has been renovated. The bed was nice and comfy and the bathroom was super clean along with everything else in the room. You could definitely tell that the cleaning people care enough to make things nice for the guests. The check in process was easy but if your looking for happy cheerful front desk staff your going to have to look pretty hard. Someone is suppose to be at the front desk all the time but again if you needed any one you might as well pull the fire alarm, then you might get someone’s attention. Overall it is a perfectly fine place to stay and it is clean. For me and my wife the hotel was great because it doesn’t matter to us whether the staff is super friendly or not. As long as it is a clean place to stay, a decent bed to get a good nights rest then we are happy. The only reason I brought up a couple other things was because other people are picky. They pay $220 (CAN) for one night and expect to have people wait on them hand and foot. I would definitely stay here again and recommend it to people looking for a decent nice place to crash for the night.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Sep 2024

6/10 Okay

Robert

Liked: Cleanliness
Decent place to stay.
Generally comfortable and clean. Breakfast was a little light but fine. Decent budget place to stay. The rate was a little high for the property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. Our room was also clean and quiet. The bed was very comfortable. However, I’m a stomach sleeper and the pillows were to fluffy. This was no big deal.
Stayed 1 night in Sep 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good price
Stayed 1 night in Sep 2024

8/10 Good

michael, BETHLEHEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great nights sleep
Stayed 1 night in Aug 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I were in Maine for a weekend wedding. We wanted to be close to the wedding venue and we were. We were looking for a place that was convenient; was quiet and where we would only be sleeping for two nights. This hotel fit our needs perfectly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Audrey, Greenwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and we slept amazing.
Stayed 1 night in Aug 2024

8/10 Good

Mary-Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean. Nice floors no carpets. Breakfast was continental. It was fair.
Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Stayed 2 nights in Jul 2024

10/10 Excellent

Yuehui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Lisa, Sapulpa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Close to town. Friendly staff and overall good experience. Some noises from toilets and AC but nothing too bad.
Stayed 5 nights in Jul 2024