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Hostellerie du Pas de L'Ours Relais et Chateaux

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hostellerie du Pas de L'Ours Relais et Chateaux

Suite (Loft Suite)
Suite (Ours) | Bathroom
Suite (Open Suite)
Standard Double Room | Bathroom
Junior Suite

Reviews

10 out of 10

Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Breakfast available
  • Bar
  • Parking available
  • Room service

Explore the area

Map
Rue du pas de l'Ours 41, Lens, 3963
  • Crans-Cry d'Er Gondola
    9 min walk
  • Rue du Prado
    11 min walk
  • Golf Club Crans-sur-Sierre
    13 min walk
  • Sion (SIR)
    32 min drive

Room options

View all photos for Suite (Ours)

Suite (Ours)

Suite (Ours)

  • Sleeps 6
  • 3 Double Beds

View all photos for Suite (Open Suite)

Suite (Open Suite)

Suite (Open Suite)

  • 65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite (Chalet)

Suite (Chalet)

Suite (Chalet)

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Polaire - 2 person)

Premium bedding, minibar, in-room safe, desk

Suite (Polaire - 2 person)

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Loft Suite)

Suite (Loft Suite)

Suite (Loft Suite)

  • 65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 75 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Polaire - 4 persons)

Premium bedding, minibar, in-room safe, desk

Suite (Polaire - 4 persons)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

Six Senses Crans-Montana

Pool
Breakfast included
Spa
Pet-friendly
4.2 out of 5, Very good, (9)
The price is €1,434
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Six Senses Crans-Montana

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

Luxury hotel with 2 restaurants and a full-service spa
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Hostellerie du Pas de L'Ours Relais et Chateaux offers 15 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Lens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

L'Alpage has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
During your stay at Hostellerie du Pas de L'Ours Relais et Chateaux, you're just a quick walk from Bisse du Ro Trailhead. Free WiFi in public areas, a free area shuttle, and 2 restaurants are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy French cuisine with garden views at L Ours, one of the property's 2 restaurants
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Indulge with body treatments, Thai massages, or manicures and pedicures at l'Alpage
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre
  • Free local-area shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hostellerie du Pas de L'Ours Relais et Chateaux offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. A health club, a spa tub, and a sauna are also featured at the luxury Hostellerie du Pas de L'Ours Relais et Chateaux. Parking is available for a fee.

This 5-star Lens hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10 AM.
L Ours - Overlooking the pool and garden, this fine-dining restaurant specializes in French cuisine. 1-star Michelin rating.
Bistrot Des Ours - This bistro specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (CHF 35 per day)
  • Return airport shuttle (surcharge)
  • Free local area shuttle

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: CHF 39 for adults and CHF 20 for children
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • L Ours
  • Bistrot Des Ours

Things to do

  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 50 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CHF 39 for adults and CHF 20 for children
  • Covered valet parking fee: CHF 35 per day
  • Pet fee: CHF 50 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Hostellerie du Pas de L'Ours Relais et Chateaux Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 14 out of 15 reviews" "
Rating 8 - Good. 1 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful chalet style hotel.
We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones, la decoración, la atención del personal.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
Stayed 2 nights in Dec 2018

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sophie, noisy le roi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux !
Hotel très agréable, personnel aux petits soins et excessivement sympathique. Deux petits bémols cependant : chambres surchauffées et manque de lumière dans les chambres (pas pratique pour lire dans le coin salon des junior suites !). Les restaurants de l'hotel sont excellents.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gilles, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel avec un excellent accueil
Hotel proche de centre de Crans, avec une vue splendide sur les montagnes mais surtout avec un accueil remarquable et une gentillesse de l'ensemble du personnel.