We stayed at the estate with one other family (4 adults, 2 young children). Upon arrival the home was freezing. The temperature was set to 58 degrees. The house was fine - a lot older in person than it is in pictures, but what really was disappointing was our communication with the owner upon departure. She is going to send you a very long email of instructions and then attach additional instructions to follow upon check out. I will be honest and say I missed the additional attachment (I’m a working mom, sue me, I read the entire email though!). In the email, there were check out instructions so while I didn’t read the additional attachment, it was quite confusing to have two sets of instructions in two different places. As a result, I missed that you had to basically clean the house at the end and leave it spotless because upon departure I was charged for leaving the house a “mess” and when she sent me pics they were pictures of a water bottle by the bed and a bag of trash NEXT TO the garbage can inside the kitchen (which is what we missed that we had to take it out). Any cleaning lady would’ve picked up up a bottle with no issues. I was also charged for extra heat. She claimed the house was 70 - it was set to 58 degrees inside and FREEZING outside. We have two toddlers so yes, we turned the heat up and as a result were charged. I’m sure she’s going to reply and say I disrespected her home but what she did was thievery and I would like to warn the next family.