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Excellent hotel, the staff were friendly and incredibly committed to making our stay nice. Overall good condition, only minor nitpick was that one of the two mattresses were not the most comfortable and probably in need of updating.
Amazing location, amazing staff, amazing breakfast, amazing service and amazing views.
Common area carpets need to be cleaned or replaced.
Little untidy look in rooms with some scuffs and scratches. Bathroom are dated and was difficult to control the temperature for showers.
By far the best hotel and spa in the Wengen and Lauterbrunnen. The staff and the hotel director Nebojsa Rikic did everything possible to make us feel comfortable. The restaurant was great with an amazing view of the snowy mountains. Hotel has an excellent spa with 3 different saunas and hammam.
The transfer service between train station and hotel was superb. The view was fantastic and facilities were good. Breakfast was good but varieties were average. Enjoyed in the small pool with warm water prior breakfast.
Price at the high side, expect to have more against the price paid.
Front desk staff were fantastic and warm, this property is perfect for a quiet relaxing stay in Wengen. We really appreciated the hospitality and convenience between Wengen station and the lobby area. Hope to be back next time!
Beautiful area. Terrific service. Very nice rooms. Only difficulty was finding it. Booked the place to be near Grindelwald. Only 10 km away. As the crow flies. Getting there from Grindelwald involves driving to Lauterbrennen and taking a train to Wengen. None of which is explained on the Orbitz site. And Google maps tries to route you there on mountain roads that terminate a few Kms from the town, on the wrong side of the mountain. But a beautiful stay once we figured out how to get there
James
Stayed 2 nights in Sep 2023
10/10 Excellent
Nazish
Travelled with family
15 Aug 2023
Liked: Amenities
Courteous and friendly staff. Loved the Wengen area, great experience.
I wish their shuttle was available little longer hours in evening for local transportation or had contracted rates for taxi.
Their website said room was only 107 Sq feet, so I was a bit worried but actually room was almost 270 sq feet. They should correct it, then they will get more customers.
The check in and concierge were all wonderful. The view was breathtaking.
Unfortunately the restaurant needs some improving. We were very perplexed about the level of attentiveness and service. At dinner everyone was running in different directions, never asking the tables if they needed anything. The strange thing was that there were only a handful of tables with guests seated. We could not figure out an explanation for the running in circles.
The next morning was a new experience. Staff was attentive and food was timely. We have no idea what happened the night before. It was bizarre.l and very disappointing aa we only had one night in Switzerland.
Overall, you couldnt have asked for a more spectacular setting! I hope to return.