The staff was very helpful and friendly, however the unit is in need of some repairs. The window in one of the bedrooms was broken with a paper duct taped over the hole in the glass, and did not shut properly. This made the bedroom very cold at night, and felt insecure. The furnace blower fan made a load grinding noise every time when it first turned on; load enough to wake us up frequently. We were expecting two beds in the second bedroom, or at least a sleeper sofa, but instead were offered a roll away bed when we arrived. The staff was very helpful, and prompt supplying us with a roll away bed, but the mattress seemed old and warn, and was extremely uncomfortable with springs visibly poking to the surface of the mattress. Given how helpful the night staff was I'm sure these repair issues will be taken care promptly.