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Papouis Protaras Hotel ex Smartline Protaras

3.0 star property

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January 2025

Photo gallery for Papouis Protaras Hotel ex Smartline Protaras

Outdoor pool, pool umbrellas, pool loungers
Interior
Terrace/patio
Lobby sitting area
Quadruple Room, View

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • All-inclusive
  • 24/7 front desk
  • Spa
  • Gym

Explore the area

Map
Mantaliou, 7, Paralimni, PA, 5296
  • Protaras Coastal Promenade
    8 min walk
  • Profitis Elias Church
    15 min walk
  • Kalamies Beach
    18 min walk
  • Larnaca (LCA-Larnaca Intl.)
    48 min drive

Room options

View all photos for Double Room, Sea View

Iron/ironing board, free WiFi

Double Room, Sea View

  • 21.50 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, View (2 Adults and 1 Child)

Iron/ironing board, free WiFi

Family Room, View (2 Adults and 1 Child)

  • 21.50 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, View (2 Adults and 2 Children)

Iron/ironing board, free WiFi

Family Room, View (2 Adults and 2 Children)

  • 24.50 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, View (3 Adults and 2 Children)

Family Room, View (3 Adults and 2 Children)

Family Room, View (3 Adults and 2 Children)

  • 35 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Triple Room, View

Triple Room, View

Triple Room, View

  • 24.50 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Partial Sea View

Iron/ironing board, free WiFi

Double Room, Partial Sea View

  • 21.50 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, View

Iron/ironing board, free WiFi

Double Room, View

  • 21.50 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room, View

Quadruple Room, View

Quadruple Room, View

  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Connecting Rooms

Separate bathtub and shower, free toiletries, hair dryer, towels

Double Room, Connecting Rooms

  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

About this property

Papouis Protaras Hotel ex Smartline Protaras

Central hotel with 2 restaurants connected to a shopping center in Paralimni
This hotel features 2 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Papouis Protaras Hotel ex Smartline Protaras offers 137 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished balconies. 32-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Paralimni hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
With your stay at Papouis Protaras Hotel ex Smartline Protaras, you're connected to a shopping center and just a quick walk from Protaras Coastal Promenade. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at The Pavilion Restaurant
  • Take a swim in the outdoor pool
  • Services include a kid's club, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes tennis courts, a gym, and a sauna
  • Within a 15-minute walk of Protaras Coastal Promenade and Magic Dancing Waters
Some rates at Papouis Protaras Hotel ex Smartline Protaras are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Papouis Protaras Hotel ex Smartline Protaras offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and a children's club are also featured at Papouis Protaras Hotel ex Smartline Protaras. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Paralimni hotel.

The Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Windmill Taverna - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
The Sunspot Pool Bar - Onsite bar.
Spider Bar - Onsite cocktail bar.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Papouis Protaras Hotel ex Smartline Protaras are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Pavilion Restaurant
  • The Windmill Taverna
  • The Sunspot Pool Bar
  • Spider Bar

Things to do

  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • Arcade/games room
  • Children's club
  • Children's pool
  • Full-sized fridge
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Paschalia
Paschalia
Paschalia Hotel
Paschalia Hotel Protaras
Paschalia Protaras
Smartline Protaras Hotel
Smartline Hotel
Smartline Protaras
Papouis Protaras Hotel

Papouis Protaras Hotel ex Smartline Protaras Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 68 reviews" "
Rating 8 - Good. 27 out of 68 reviews" "
Rating 6 - Okay. 9 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 4 out of 68 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean and great staff
The hotel was very nice with fantastic welcoming staff. The location was good, clean and a really nice place to spend holidays. Had an issue with the temp room but I was switched immediately. Not too far from the nicest beaches. I will definitely stay there again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Periclis

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, decent breakfast with good options. Nice facilities in the hotel and the pool area is good for families and children.
Stayed 2 nights in Jun 2023

6/10 Okay

Derrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

4/10 Poor

Peter

Stayed 1 night in Aug 2022

8/10 Good

Ioannis

Liked: Cleanliness
Stayed 1 night in Oct 2020

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay, very clean and great staff
The hotel is in a good location, close to the beach but also close to the main strip too. The pool area is fabulous, clean and plenty loungers. The staff around the pool are so attentive to your needs, happy to help when needed, nothing is a bother. Buffet meals have a good variety and they cater for meat eater, vegetarians and kids too. Tasty food which at times is hard to find at times when all-inclusive. The hotel is very clean, cleaners come to your room every day if you wish, change the towels and bedding if needed too. The manager was happy for us to have a longer check out time with no extra cost too, as we werent leaving till 6pm. Very very clean. Only slight negative was the decor in the room as it needed refreshing, cupboards needed changing but because of COVID this may have stopped them doing this. Hotel is a 3* but slight adjustments could see this hotel 4* and it has the potential to become a 5*. Would definitely go back next year. Thanks for a fabulous stay.
Stayed 10 nights in Sep 2020

8/10 Good

Colin

Liked: Staff & service, room comfort
Good for the price
Overall the stay was above average. The mattresses in our room seemed dirty and a couple of stains. I feel the hotel and pool area needs an update, although reception area and restaurant is nice. Drinks at the bar were not great. A lot of the time the beer tasted like water and was very flat. For the price we paid we were more than happy with our stay
Stayed 7 nights in Sep 2020

10/10 Excellent

Kyprianos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Nice location, clean and very good value for money. I would certainly book it again !
Stayed 1 night in Sep 2020

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with service and location of hotel.
Friendly staff and clean, food also good and Overall very good value for money.
Stayed 14 nights in Sep 2020

8/10 Good

christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2020

8/10 Good

Taty, Cyprus

Travelled with family
Liked: Cleanliness, staff & service
The staff is friendly, all inclusive Is good enough, cost-competitive.
Stayed 4 nights in Aug 2020

4/10 Poor

Carlos

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Persephoni

Stayed 3 nights in Aug 2020

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay lovely pool. Staff were excellent as were the services. Great location close to pernera. We had a great stay
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Room comfort
The room was old and not really inspring. The air conditioning was very loud and made it difficult to sleep. There were very few parking spaces which resulted to many cars parking at a vacant lot right next to the hotel. The breakfast situation was not handled well at all; people were allowed to eat in without masks, but also to serve themselves at the buffet without a mask (they did provide hand sanitizer and a sign which no one really followed and there was no employee or attendant enforcing any of the social distancing rules or managing the queues to make sure Covid 19 is not spreading).The ladies at reception were very friendly and accommodating. Overall a mediocre experience but at least it did not break the bank
Stayed 2 nights in Aug 2020

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Papouis Hotel
We had a lovely stay, and will be visiting again soon. Rooms dated but very clean and bed is comfortable. Food was as good if not not better than some 5* I have visited. Hot food was hot. Staff were very friendly and welcoming. Sun loungers need to be cleaned regularly as dirty and bins around pool needed emptying as they were still full from the previous day. Thank you
Stayed 1 night in Jul 2020

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very pleasant stay. There was a problem with the air-conditioning but it was reported to management and they will look into it. (The AC would only work if the bathroom light was on). The hotel adhered to covid-19 restrictions very well and did their best for it not to interrupt your enjoyment meals took a little longer but again they did their best by putting extra staff on to avoid delays.
In the shade by the pool
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
weekend break
Pool area was good. Room was dated. Food was nice, but you have to que and wait for a member of the kitchen team to serve you from the Buffett due to restrictions. Outside meal times snacks were available. Staff were friendly. Overall pleased considering it only cost £190 for 2 nights AI for a family of 4.
Stayed 2 nights in Jul 2020

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
When we tried to check in the hotel they told us that the hotel was overbooked and we didnt have a room even thought the website hotels.com let us make the reservation and we got a confirmation as well. This is unacceptable from both the hotel and your website side since we were left without accomodation with no earlier notice!
Stayed 1 night in Jun 2020

4/10 Poor

andrew

Disliked: Staff & service, property conditions & facilities, room comfort
In desperate need of renovation
We booked AI at this hotel in October. On arrival it looked as though the hotel was very busy the reception area was full- only later did we find out that it was a student conference. They were there for three days and having no conference facilities, they were using the whole reception area in the day and in the evening they used the whole of the bar area. So much so that we felt that we had to move as we were in the way. The hotel itself is a Thomas Cook basic. They have spent money doing up the reception area but beyond that this is a very old hotel with many faults. The family room was ok but not really enough space for the double and two singles they had squeezed in. We booked a 5 night stay and on the 4th night were in formed that the hotel was closing the next day and we were being moved down the road. It transpired that it was not down the road but instead the other end of Ayia Napa. We should not have been allowed to book this hotel for time length that we did. The food on the last evening was horrible and there were no children's options. The breakfast on the last day contained mouldy sausages. We asked to move immediately and went to the new hotel who... didn't have our res. And would not allow us AI there until 12.30 therefore we lost half a day (a full day counting the night before) of our AI. To be honest though, we did not get the full AI in the first place as there was less than half the advertised options available. Without renovation I would avoid!
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Anywhere else put this place in Protaras.
Extremely tired hotel in bad need of renovation. Everything in the room was half broken, the curtains were in risk of falling of the ceiling because the rail was in a rotten piece of wall (looked like some water had leakage from above), missing screws, hooks on the wall etc. If that wasn't bad enough it was also particularly dirty in the room. Had we stayed for more than one night, I would have complained big time. For the short time I couldn't be bothered. The rest of the hotel looked very tired too, from the pool to the restaurant (I spare you the hygiene details... ) etc. In fairness it has to be added that it is the end of the season but I really hope they invest a fair amount to make this hotel worthwhile staying - not that I have any intention what so ever to ever return there. Location is also not great, next to a forgotten waterpark (that allows for some interesting gloomy pictures) and a construction site, makes it less pleasant to walk to the center of Protaras.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at great price
Excellent value for money, we booked bed and breakfast in October. Good location. Good facilities. Friendly staff. A little basic in the rooms but fair for the price.
Stayed 3 nights in Oct 2019

8/10 Good

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019