See all properties

ZEN Premium Casa Loma Resort

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ZEN Premium Casa Loma Resort

Restaurant
Outdoor pool
Exterior detail
Reception
Point of interest

Reviews

6.2 out of 10

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
1543 Jalan Pantai Tengah, Langkawi, Kedah, 07000
  • Pantai Tengah Beach
    11 min walk
  • Tengah Beach
    11 min walk
  • Underwater World
    17 min walk
  • Langkawi (LGK-Langkawi Intl.)
    11 min drive

Room options

View all photos for Deluxe Twin Chalet

Deluxe Twin Chalet

Deluxe Twin Chalet

  • Sleeps 2
  • 2 Twin Beds

View all photos for Villa

Villa

Villa

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Chalet

Deluxe King Chalet

Deluxe King Chalet

  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Chalet

Single Chalet

Single Chalet

  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Pool View

Deluxe Pool View

Deluxe Pool View

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

About this property

ZEN Premium Casa Loma Resort

Hotel with free parking, near Pantai Cenang Beach
This hotel features an outdoor pool, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services. Housekeeping is not available.
ZEN Premium Casa Loma Resort offers 20 air-conditioned accommodations with complimentary bottled water. LCD televisions are featured in guestrooms. Bathrooms include showers.

This Langkawi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
During your stay at ZEN Premium Casa Loma Resort, you'll be within walking distance of Pantai Cenang Beach. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Just a 3-minute drive from Pantai Cenang Beach and a few minutes from Cenang Mall
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool and spa services are also featured at ZEN Premium Casa Loma Resort. Self parking is free.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 bar

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool
  • Snack bar/deli

Guest services

  • Front desk (limited hours)
  • No housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Free bottled water

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 45.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 1.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MYR 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 7 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Airis Sanctuary
Airis Sanctuary Langkawi
Airis Sanctuary Resort
Airis Sanctuary Resort Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Hotel
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Resort Hotel Langkawi

ZEN Premium Casa Loma Resort Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 53 reviews" "
Rating 8 - Good. 8 out of 53 reviews" "
Rating 6 - Okay. 18 out of 53 reviews" "
Rating 4 - Poor. 12 out of 53 reviews" "
Rating 2 - Terrible. 6 out of 53 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

STan, Malaysia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall resort has a terrible stench, problem with their sewage treatment. The room is very run down and the hot shower in our room is not working. The mini fridge is missing in our room. After our complaint to the reception they only replace the fridge on the 2nd night. The only good thing about this resort is the location, nearby eatery places. The hotel name has changed to Airis Sanctuary Resort since July but no one informed us.
Stayed 2 nights in Sep 2019

2/10 Terrible

MeiLeng, Penang

Travelled with group
Disliked: Cleanliness, property conditions & facilities
First of all, this property has changed management and been renamed 'Airis Sanctuary' since Jun 2019. It would be good if you could update your website as we had trouble trying to locate it on Waze. The property is very poorly maintained and the sewage smell that comes out from the drain is terrible. It even permeates the lobby at times. Overall the property is in poor condition and understaffed. Our room was not cleaned on the second day of stay. The room had only two lights (bulbs) and one was fused when we checked in. We reported it but nobody fixed it. The next day we reported it again and until we checked out it was not fixed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Tengku Shatirah Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Amazinggg very good
Stayed 3 nights in May 2019

2/10 Terrible

kenny, kl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tatally bad lousy service for front service, management, facility as well. Bad
Stayed 2 nights in Oct 2018

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok value, not luxurious
Was alright for the price. Not luxurious but not too far from the beach and a lot cheaper than most beachfront places. River in the middle of the chalets was a bit of a brown swamp. Chose not to eat, drink or swim here but it was chose enough to good bars and restaurants (Sugar and One Love in particular) not to matter

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
don't book there not worth the money
staff seemed friendly but asking them to fix your tv . I had to do it my self.. the lady boys at front desk was to busy playing on the phones and when it came to night time asking them for some thing. they was to busy I'm the other hotel rooms partying . and getting ready to go out.. the breakfast was so late kitchen filthy. and the swimming pool was green that u could not see your hand in it.. I would never stay there again.. room was acceptable

2/10 Terrible

harpal, new delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
if once any body stay , no body repeat
no water, no cooling,, all useless

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
need improvement on tv reception. the rest is ok

6/10 Okay

nor azieta

Cider price has increased over night
The pool bar was nice. But the price of the cider has increased over night. The beer is quite expensive for a duty free island. They should sell some small bites at the Pool area

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Not really family friendly hotel
This hotel building design is very nice but not the interior of the room. The most concerned of me is the sound proofing. We can hear whoever talk or tv sounds of the next room guest. This is not only inside the room but we can hear from outside of others room too. And the breakfast choice is few so everyday we only eat bread and egg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Value for money

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Bit Sad
A bit dated and neglected in need of attention mould in shower...Pool area never cleaned in 5 days and pool quite dirty....Breakfast Very Hit & Miss one day we were given McDonald's?...Staff were busy doing nothing most of the day....and left clean laundry abandoned on the path for nearly 24 hrs...Shame as it has a nice position and surroundings..

4/10 Poor

Darren, Brisbane Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not expect much
Hotel is in a good location is about the best I can say about this hotel. Rooms are poorly maintained and cleaned and not serviced daily unless you complain. Breakfast is limited for westerners, toast, cereal and baby hotdog sausages unless you like rice and noodles. Pool was clean for the day of arrival but did not seen the pool cleaned while there as had many insects and leaves floating (even a dead frog) in it.

6/10 Okay

malaysian, from KL

Disliked: Property conditions & facilities
Average hotel, value for money.
Room reasonably clean. We stayed for 2 nights. On first day, found that basin of bathroom was not draining, informed receptionist and requested for repair. Upon returned to room in evening, someone appeared to have attended to faulty drainage of basin but still Not draining! Request to look into this problem the next day, till we checked out on 3rd day, problem Not Resolved!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hits and misses
The hotel could have been the cosy, laidback resort it set out to be if not for the general upkeep which was appalling. Our rooms were clean, but the aircon was wonky, every unit's door creaked terribly (we were woken every morning by our early-rising neighbours), the basin almost disconnected from the wall when I leaned on it (!!), and the towels were stained yellow. At least the wifi and tv reception was great. The main reason I chose this hotel was the pool, which looked lovely in the online photos. But in reality, it was filled with all manner of fallen foliage and dead insects, and a male staff who was sweeping around the pool simply shrugged and said he had no idea when or IF the pool would be ready. Don't EVER opt for the breakfast. The selection was paltry and tasted terrible (how do you screw up fried eggs?), and the cook spent more time staring into space and watching tv, which explained why the food and coffee were constantly running short. The hotel is too far from any decent eateries and the main Cenang area, which was fine with me since I wanted somewhere quiet. The nearest beach is Tengah Beach about ten minutes' walk away, much quieter and less commercialised than Cenang Beach. The hotel's only saving grace is its reception staff who were helpful and friendly and generous with info.

2/10 Terrible

Sue, KL

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty toilet
The room is still acceptable with a nice view but the toilet is extremely dirty. It can actually be cleaned but they leave all the black stains there, probably because they are lazy to clean it. The basin is clogged and a lot of ants in the bathroom.

4/10 Poor

SITI AISHA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Allan, Ádelaide, Australia

Disliked: Property conditions & facilities
Average for a low cost 'resort'
For a new hotel the bathroom condition was very disappointing, water was leaking into the bedroom through the wall and sink was falling of the wall. Fridge worked in only one room but air con worked very well in both. Pool is amazing and they are building a great sunken pool bar which will make the pool area a great spot to hang out. The rooms surround a lovely pond with water feature which is relaxing to listen to. Breakfast comes from another hotel in the morning, delivered by car, so is quite late - around 8am start and there is around 4 different dishes to choose from as well as toast and cereal. Staff were nice and did their best to help out with everything. Hotel is walking distance from main shopping/eating street but there is restaurants and minimarts even closer also.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good except breakfast.
Clean, nice environment. Good service. But bad service for breakfast. 1st day the breakfast server at 0830, 2nd day 0900am, 3rd day 0930am. Everyday I waste almost 1 and half hour waiting for the breakfast. Also there are less variety of breakfast. The food is not enough as well.

6/10 Okay

Holiday14, England

Disliked: Cleanliness, property conditions & facilities, room comfort
Good loctation
Lots of potential but not there yet. great swimming pool and rooms around. Lake. Limited cafe service and breakfast. Rooms could be cleaner. This hotel is new and will need investment to irove and maintain standards.

8/10 Good

Joe, HK

Liked: Staff & service, property conditions & facilities
Beautiful resort, quiet environment, helpful staff
Nice little houses with balcony where u can enjoy a drink in front of the pond. Nice swimming pool. Helpful and polite staff. Not located in the city center, a little bit far from Cenang beach, but u can get silence there.

10/10 Excellent

Jodie , Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure
Langkawi was a wonderful place for sightseeing tours, water sports and relaxing. Locals very friendly.

10/10 Excellent

francis , g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Wonderful staff, great buffet, clean room. I had a great time.

10/10 Excellent

Elma Elias, Selangor Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
Not exactly in Cenang beach and little hard to find as the sign was broken but loved the location. Rooms were clean and well maintained, but 2 plugs weren't working. Hotel staff were very friendly. Value for money. Pool was under construction but it looks great!