I felt cheated because it wasn't a hotel, it was a MOTEL. Extremely basic, dark, uncomfortable and dirty. WiFi not working at all, not even in the common areas. Non-english speaking staff. No cleaning service at all. Bed mattress very hard and uncomfortable, and bed sheets dirty. We had to ask for a towel and toilet paper... No place to leave the toilet paper in the bathroom, which is pretty basic! The bathroom window didn't close so bugs came in through there.