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7 Aug 2024 by Loisium Hotel
Sehr geehrter Herr Ernst,vielen Dank, dass Sie uns Ihre Eindrücke und Erfahrungen während Ihres Aufenthalts bei uns mitgeteilt haben. Wir bedauern zutiefst, dass Ihr Aufenthalt nicht den erwarteten Standards entsprochen hat und möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen.Es tut uns sehr leid zu hören, dass das Personal, mit Ausnahme des Frühstücksteams, einen inkompetenten Eindruck hinterlassen hat. Dies entspricht keineswegs unseren Standards und wir werden Ihre Rückmeldung umgehend intern besprechen, um entsprechende Maßnahmen zu ergreifen.Die fehlenden Bademäntel auf Ihrem Zimmer, das nicht funktionierende Telefon und der fehlende Service im Spa-Bereich sind inakzeptabel und wir entschuldigen uns aufrichtig für diese Versäumnisse. Diese Punkte werden wir umgehend mit den betreffenden Abteilungen klären, um sicherzustellen, dass solche Mängel zukünftig nicht mehr auftreten.Besonders bedauerlich ist die Verwirrung um die Kreditkartenabsicherung und die Tatsache, dass die bereits im Voraus bezahlte Nächtigung nicht erkannt wurde. Dies hat Ihren Aufenthalt sicherlich erheblich beeinträchtigt und wir möchten uns dafür entschuldigen. Wir werden diesen Vorfall genau prüfen und unser Personal entsprechend schulen, um solche Fehler in Zukunft zu vermeiden.Um Ihnen für die entstandenen Unannehmlichkeiten entgegenzukommen, möchten wir Ihnen gerne einen Gutschein für einen zukünftigen Aufenthalt bei uns anbieten. Wir hoffen, dass wir Ihnen damit zeigen können, dass uns Ihr Wohlbefinden sehr am Herzen liegt und dass wir die notwendigen Schritte unternehmen, um unseren Service zu verbessern.Bitte lassen Sie uns wissen, ob Sie dieses Angebot annehmen möchten und wie wir Ihnen weiter behilflich sein können. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen, um Ihnen einen angenehmeren Aufenthalt zu ermöglichen.Mit freundlichen Grüßen,Ihre Loisianer
LOISIUM Wine & Spa Hotel Langenlois offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 210 square feet (20 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the luxury LOISIUM Wine & Spa Hotel Langenlois. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Langenlois hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
LOISIUM Wine & Spa Hotel Langenlois offers 82 accommodations with minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Guests are served a free buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
LOISIUM Wine & Spa Hotel Langenlois has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Children aged under 6 years old are not allowed in the fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 12 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
LOISIUM Wine & Spa Hotel Langenlois offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International and cash.
For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
