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Tru by Hilton Lancaster East

2.5 star property

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Photo gallery for Tru by Hilton Lancaster East

Room, 2 Queen Beds, Non Smoking
Lobby
Lobby
Indoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
2320 Lincoln Hwy E, Lancaster, PA, 17602
  • Amish Farm and House
    ‪8 min walk‬
  • Dutch Wonderland
    ‪8 min walk‬
  • Rockvale Outlets
    ‪9 min walk‬
  • Lancaster, PA (LNS)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Lancaster East

Hotel with free breakfast, a short walk to Dutch Wonderland
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite.
Tru by Hilton Lancaster East offers 112 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the free breakfast at Tru by Hilton Lancaster East. During your stay, you're just a quick walk from Dutch Wonderland. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the clean accommodations
  • Within a 10-minute walk of Dutch Wonderland and Tanger Outlets Lancaster
  • Cats and dogs welcome for a fee
Tru by Hilton Lancaster East offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A vending machine, an arcade/game room, and gift shops/newsstands are also featured at Tru by Hilton Lancaster East. Self parking is free.

This Lancaster hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Fitness centre
  • Indoor pool

Family friendly

  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Pool hoist on site
  • Step-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch smart TV
  • Premium channels
  • Satellite channels

Food and drink

  • Fridge

More

  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Lancaster East Hotel
Tru Hilton Lancaster East
Tru by Hilton Lancaster East Hotel
Tru by Hilton Lancaster East Lancaster
Tru by Hilton Lancaster East Hotel Lancaster

Tru by Hilton Lancaster East Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1003 reviews
Rating 8 - Good. 234 out of 1003 reviews
Rating 6 - Okay. 86 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very presentable. It was clean and the staff was extremely helpful and friendly.
Stayed 1 night in Nov 2024

6/10 Okay

Claudine

Travelled with family
Liked: Amenities
Disliked: Staff & service
Staff are front desk did not dress professionally ; made it difficult to determine if they were guess our employees. Tv and heating system did work so well. Hard to shut off heating system after it makes clunking noise after a free hours of operation. Bare minimum hotel, no drawers but shelves to put your clothes; no lamp for desk to work on.
Stayed 1 night in Nov 2024

10/10 Excellent

Krista

Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as described. Very clean. Friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

DAVID, copiague

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay at this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Gianna

Stayed 3 nights in Nov 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property well kept,bed very comfortable,staff friendly. Room was facing main road, very noisy and guest upstairs walking so hard it was annoying. Nextdoor guests making noises throughout the night.Hope for a quieter room next time we visit
Stayed 2 nights in Nov 2024

10/10 Excellent

Gianna

Travelled with family
Amazing Stay
Hotel & Room was amazing ! Had a great stay
Stayed 3 nights in Nov 2024

10/10 Excellent

philip

Stayed 1 night in Nov 2024

8/10 Good

Donald

Stayed 2 nights in Aug 2024

10/10 Excellent

Estrella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they served vegetarian sausages! food is superb
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was comfortable
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sandy

Stayed 1 night in Oct 2024

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and smelled good. Enjoyed it!
Stayed 1 night in Nov 2024

10/10 Excellent

Carlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After having to leave a nasty hotel property near by the staff was so friendly and so kind to us. They went above and beyond to make up feel better and safe!
Stayed 2 nights in Nov 2024

2/10 Terrible

Jazmin

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I found hair that was not mine everywhere including in the bed and I was distraught bc I’m pregnant and I was exhausted ! I found hair including pubic hairs in the shower and on the toilet that were not mine bc I hadn’t used it yet I am disgusted ! Will never be back here again
Stayed 1 night in Nov 2024

6/10 Okay

Elaine

Stayed 1 night in Nov 2024

8/10 Good

norm

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness
I am a Hilton member and i am very disappointed.Room doesn't match Hilton standards.Was not good 😐
Shampoo dispenser
Conditioner dispenser
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Not a great hotel for the money
The stay was good but the room was small and not worth the money. I really should have stayed somewhere else.
Stayed 1 night in Nov 2024

10/10 Excellent

sidney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE stayed here before and liked it. Everything was great.
Stayed 5 nights in Nov 2024