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Heritage Hotel Lancaster

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Hotel Lancaster

Exterior
Breakfast, lunch and dinner served
Seasonal outdoor pool, pool umbrellas
Buffet
Interior entrance

Reviews

8.4 out of 10

Very good

Popular amenities

  • Restaurant
  • Pool
  • Pet-friendly
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
500 Centerville Rd, Lancaster, PA, 17601
  • Dutch Apple Dinner Theatre
    1 min walk
  • Leisure Bowling & Golfing Center
    2 min drive
  • Field of Screams
    3 min drive
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    34 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Double Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

  • Sleeps 3
  • 1 King Bed

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About this property

Heritage Hotel Lancaster

Hotel with free parking, steps from Dutch Apple Dinner Theatre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and a seasonal outdoor pool.
Heritage Hotel Lancaster offers 164 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 35-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Heritage Hotel Lancaster. During your stay, you're just a quick walk from Dutch Apple Dinner Theatre. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Dutch Apple Dinner Theatre and 7 minutes by car from Franklin & Marshall College
  • Pets welcome for a fee (restrictions apply)
Heritage Hotel Lancaster offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 5 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Heritage Hotel Lancaster. Free self parking is available.

Smoking is allowed in designated areas at this Lancaster hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Heritage Hotel Lancaster has a restaurant serving breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:00 AM: USD 16.95 for adults and USD 10.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (4844 square feet)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Pool hoist on site
  • Raised toilet seat
  • Roll-in shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 35-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are required to download the property's Direct Key mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 35.00 per pet, per day
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16.95 for adults and USD 10.95 for children
  • Pet fee: USD 35.00 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. Guests are required to download the property's Direct Key mobile app before check-in.

We should mention

  • The seasonal pool will open in June and close in September.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Heritage Hotel
Heritage Hotel Lancaster
Heritage Lancaster
Heritage Hotel Lancaster Hotel
Heritage Hotel Lancaster Lancaster
Heritage Hotel Lancaster Hotel Lancaster

Heritage Hotel Lancaster Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yvonne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old, rundown. Ceiling was low. Tight space in bathroom. Just sad. No netflix. If you are going to pay as much as this place costs then just stay somewhere else!
Stayed 2 nights in Jun 2024

4/10 Poor

Maxcine, Ambler

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
I loved the fact that the room had a refrigerator and microwave. The food was lousy. I ended up getting diarrhea early Sunday morning after eating dinner Saturday evening. This lasted an entire day with us having to pull into a rest stop while traveling home. In addition, the bathroom was the smallest I have ever seen in a hotel room. The vanity and toilet were so close that it was difficult to use the toilet. There was very little place to put both my husband's toiletries and mine during our two night three day stay. I had to keep most of mine in my cosmetic bag.
Stayed 2 nights in Aug 2024

4/10 Poor

Julia

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Convenient and pet friendly
Stayed 1 night in Aug 2024

6/10 Okay

Robin

Travelled with family
Liked: Staff & service, amenities
Stayed for 2 nights due to the walking distance to the Dutch Apple Dinner Theater. Lamp base could use a nice cleaning. The noise outside my door was unbearable when trying to sleep. Also, whenever the guests right above us dropped something…and they did it often…it jolted us from our sleep. Beds are not very comfortable. All staff members were very friendly and helpful.
Stayed 1 night in Aug 2024

2/10 Terrible

Catherine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The AC vent in our room was black with soot. We got stuck in the elevator. The chairs were old and dirty.
Stayed 2 nights in Aug 2024

6/10 Okay

Walter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Just a few
2 Queen size beds were not Queen size the beds were look like a double bed contractors started working outside our window loud noises woke us up. We were told that breakfast was complementary it was not.
Stayed 1 night in Aug 2024

6/10 Okay

Shelby

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was ok for a weekend stay. Clean. But the smell of the hallways was awful. Like urine. The elevators did not work well in the middle of the night. We watched kids come out of the elevator with illicit drugs so the elevator smelled terrible when we got in it. We did get a $10 loxleys voucher. The restaurant was prettt great!
Stayed 2 nights in Aug 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hope you do not expect to get any sleep.
My 13 year old daughter and I stayed here last night after watching the sound of music play next door. There is a lot of dust and mold in the creases of the drop ceiling in the bathroom. There were also people running through the hallways and slamming doors all night long. I will more than likely never pay to stay here again.
Stayed 1 night in Aug 2024

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

James W.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Chad was helpful and friendly!
Stayed 1 night in Aug 2024

10/10 Excellent

Chantelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a great stay no complaints.
Stayed 1 night in Aug 2024

10/10 Excellent

Loraine

Stayed 1 night in Aug 2024

10/10 Excellent

Loraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
Stayed 1 night in Aug 2024

2/10 Terrible

judson

Travelled with family
Disliked: Cleanliness
people were arguing outside the front door all night, felt unsafe, left without staying 2nd night
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceptive and Shady Management
Had planned a small family get away. This hotel and area are nothing like what is described in the pictures. The room was dingy and not like the pictures. We spoke to the front desk for a refund and they told us to contact the third party since they controlled the booking but would approve it. Two days later I was told by the third party that they denied the refund because they did everything they could to fix the issue and offered us other room options. It is very sad when hotels lie blatantly like this. This is not good business practice and I hope this never happens to anyone else.
Stayed 2 nights in Aug 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an accessible tub but I wish I also had an accessible toilet.
Stayed 1 night in Aug 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Good pet friendly accommodations.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and in a very Convenient area
Stayed 1 night in Jul 2024

8/10 Good

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

lesley

Travelled with group
I liked it here. Room was ok. Entertainment was great. Restaurant was good. Ease of finding our way around was iffy. The only real issue was how rude the fD girl was at check out. She refused to give us a copy of our folio.
Stayed 1 night in Jun 2024

8/10 Good

Mitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for a 1 night stay for basketball tournament. The property is dated but super clean. The beds were very comfortable. The linen and towels new and very clean. The restaurant downstairs was very convenient and the food tasty.
Stayed 1 night in Jul 2024