2/10 Terrible
Verified traveller
30 Sept 2024
Disliked: Property conditions & facilities
First Bad Tahoe Experience Ever
Although this place could be classified as a 1 Star Motel, it could’ve been a much better experience had the 2 hotel staff on duty were more attentive to servicing guests. Our room did not have even the basics such as a box of Kleenex tissue, no towels for 2, the microwave did not work and no parking available. The woman instructed me that it’s okay to park my car across the street at Harvey’s where it was clearly posted, “For Harvey’s Guest Only, Your Vehicle Will Be Towed” But she insisted it’s okay to park there.
When calling the front desk and asked if they can deliver the Kleenex, towels and help figure out the problem with the microwave, the male staff member stated they don’t offer this service (our room was literally 7 doors away from the office where the couple of staff members were found couped up in the back room with doors shut just behind the front counter when I arrived to pick up items. Both the male and woman at the front desk come out explaining they don’t offer this room service (even when no towels nor tissue Kleenex were available).
This trip was a last minute decision on a Labor Day weekend, I expected, and was ready and willing to pay for the Top $$$ price of $400+. for the room, but I would’ve at least expected to be provided with the basics and for “a little” customer service by the 2 staff members on duty. They were Lazy to do as little as possible other than to be couped up in the back room. I would not return nor recommend to anyone.
Verified traveller
Stayed 1 night in Aug 2024