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Hotel Marco Polo

3.0 star property

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Photo gallery for Hotel Marco Polo

In-room safe, desk, laptop workspace, free cots/infant beds
View from room
Point of interest
Games room
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast available
  • Parking available
  • Room service

Explore the area

Map
Avinguda Sant Antoni 36, La Massana, AD400
  • La Massana Ski Lift
    ‪8 min walk‬
  • Anyos-L'Aldosa Trail
    ‪18 min walk‬
  • Vallnord Ski Area
    ‪12 min drive‬
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    ‪13 min drive‬

Room options

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Triple Room (2 adults and 1 child)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Triple Room (2 adults and 1 child)

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Triple Room

  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room Single Use

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Double Room Single Use

  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Interior Quadruple Room (3 adults and 1 child)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room (3 adults and 1 child)

  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Interior Room

In-room safe, desk, laptop workspace, free cots/infant beds

Triple Interior Room

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Interior Quadruple Room (2 adults and 2 children)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room (2 adults and 2 children)

  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Double Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Double Room

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room

  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Double Room for single use

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Double Room for single use

  • 16 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Double Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

In-room safe, desk, laptop workspace, free cots/infant beds

Double Room Single Use

  • 16 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

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About this property

Hotel Marco Polo

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Marco Polo include ski storage and ski passes. Housekeeping is available on request.
Hotel Marco Polo offers 121 accommodations with safes and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Marco Polo, you're just a quick walk from La Massana Ski Lift. You'll find features like free WiFi in public areas, plus a restaurant and a poolside bar.
  • Free WiFi in some public areas
  • Enjoy a bite to eat at Buffet, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a playground, downhill skiing, and bike rentals
  • Just a 5-minute drive from Caldea Spa and 12 minutes from Pal-Arinsal Ski Resort
Hotel Marco Polo helps provide the perfect winter holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star La Massana hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Buffet - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

Catalan, English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (EUR 14 per night)
  • Limited on-site parking
  • Off-site parking within 984 ft (EUR 14 per night)
  • Street parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 10.50 for adults and EUR 5.50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Buffet
  • Bar

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Downhill skiing
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • This property does not have any lifts

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Satellite channels
  • TV

More

  • Desk
  • Energy-saving switches
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10.50 for adults and EUR 5.50 for children
  • Uncovered self parking fee: EUR 14 per night
  • Nearby parking fee: EUR 14 per night (984 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Marco Polo
Hotel Marco Polo La Massana
Marco Polo La Massana
Hotel Marco Polo Hotel
Hotel Marco Polo La Massana
Hotel Marco Polo Hotel La Massana

Hotel Marco Polo Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 29 out of 138 reviews
Rating 8 - Good. 49 out of 138 reviews
Rating 6 - Okay. 28 out of 138 reviews
Rating 4 - Poor. 26 out of 138 reviews
Rating 2 - Terrible. 6 out of 138 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchisumas gracias pir la gran hospitaludad y amabilidad del persinal del hotel Marco Polo. Volveremos muy pronto
Stayed 1 night in Aug 2024

4/10 Poor

Raul

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Decepcionante para 3 estrellas
Habitación cerrada sin salida a exterior, claustrofóbica, cosa que no se menciona en la descripción de la habitación reservada en la web de Hotels.com, aunque solicitamos un cambio, no se nos facilitó. Luego el parking horroroso, mencionan que está a 200metros, lo dudo, para llegar hay que bajar una pendiente muy pronunciada sin acera, donde suben y bajan coches. Cuando justo en frente del hotel, en la otra acera hay un parking bien majo.
Stayed 1 night in Aug 2024

10/10 Excellent

john

Stayed 1 night in Dec 2023

10/10 Excellent

Andreu

Stayed 1 night in Nov 2023

6/10 Okay

Joaquin

Business traveller
Liked: Cleanliness
HEATING SISTEM WAS POOR. FRONT DESK MEN - NOT FRIENDLY

8/10 Good

cynthia, WAUWATOSA

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was in the center of town and close to the things we wanted to do. My negative was that there is no A/C in the rooms and apparently they don't use wash cloths, we used a hand towel to bathe.
Stayed 8 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap, good location but lots of mould
Staff are very friendly, location is good but is pretty noisy on the main road. Rooms need Some upgrades but mostly just better cleaning as the bath and shower curtain were mouldy.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very well located hotel, nice staff and comfortable beds. It was close to a ski park in a very nice area. We enjoyed our stay there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service
Solo travel
Ok stay.good price.room ok
Stayed 1 night in Sep 2018

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Roger James

Liked: Staff & service
Awesome lace to vacation
Always love going to Andorra to race mtb
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Steve,, Dorset, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An overrated hotel.
The inner rooms (Not facing the street) are very small and claustrophobic with very little free flowing fresh air from the window which, could be of concern to those more elderly guests that need that extra flow of air and, during my stay this was an issue to me as the weather was unusually hot and the rooms do not have air conditioning. Even though the rooms were kept very clean, the towels were badly torn.

6/10 Okay

Tom

Liked: Cleanliness

4/10 Poor

Brenda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Es un hotel antiguo, el personal es amable. Pero la habitacion olia horrible,y estaba pegada a una calle transitada con mucho ruido. El precio no equivale al servicio en general.
Stayed 3 nights in Sep 2024

10/10 Excellent

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Stéphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Un peu vieillot
Stayed 3 nights in Aug 2024

6/10 Okay

Annely Lorena

Travelled with partner
Liked: Cleanliness
La unica pega es que no habia aire acondicionado en la habitacion. Nos recibieron con agua de cortesia en la habitacion pero no habia neverita. La limpieza correcta. Bien comunicado.
Stayed 2 nights in Aug 2024

4/10 Poor

Jean-Michel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel très sale , resté dans son jus des années 80. Rien n'a été rénové et des insectes couraient au sol de la salle de bain
Stayed 1 night in Aug 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Stayed 1 night in Aug 2024

6/10 Okay

Adrián

Travelled with group
Liked: Staff & service, property conditions & facilities
Correcto
El hotel es antiguo, cos que en la habitación no se nota, ya que está restaurada, excepto el baño, que es antiguo, pero en buen estado. De la habitación lo que cambiaría don las almohadas, son como el papel. Otro aspecto negativo de la habitación es que no tiene aire acondicionado ni nevera para enfriar las botellas. El desayuno completo y muy bien.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Muito barulhento, é possível ouvir as pessoas conversando, subindo e descendo escadas, abrindo e fechando portas. Quarto muito abafado, não tem ar condicionado. Muito sujo, com odor.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Stayed 1 night in Jun 2024